Mac Haik Dodge Chrysler Jeep RAM - Service Center

John Lortz in service said I was not welcome to do my oil change service and told me to leave after my truck was already taken to the back and all because of a review I left in the past regarding Thomas Stew change service and told me to leave after my truck was already taken to the back and all because of a review I left in the past regarding Thomas Stewart and how pushy he can be when trying to up sale me on services I don't need or want, now I can go into detail about that past review, but if anyone really cares they can call me, other than that I don't care, but John Lortz approached me in public in front of other customers as well and said "hey I had seen you in a while I wanted to talk to you, YOU BURNED ME ON A REVEIW AND IT COSTED ME ALOT OF MONEY AND I USALLY DONT WELCOME PEOPLE BACK AFTER BAD REVIEWS!" which I replied do you want me to leave? and John replied No! , Then I told him we can talk about it now and his exact reply was "I don't remember what the review was about", I find that interesting that he didn't remember the review but he did Rember the money he lost, shows me he is money motivated and not worried about customer safety or satisfaction, so basically John told me to leave when he couldn't get me to agree that I would talk to him first, before leaving a review like the one I left about Thomas, and let me remind you again John didn't even remember what it was about. I told John, it sounds like you're trying to manipulate my review, and as soon as I said that he blows up and ask for my vehicle to be brought back to me and told me to wait outside and yes this was all done in front of customers maybe he wanted to send the Message that IF YOU DO BUISSNESS HERE YOU BETTER LEAVE A GOOD REVIEW OR DONT COME BACK. I'll end with this, I used to think John was a great fellow, in fact, I will choose to think he still is, maybe he is just going thru something. and I will ask His forgiveness because I got upset a little also and said some things I shouldn't have, so please forgive me. Now just for the record, after every service I'm prompted via text or email to do a survey or review, but I choose not to because it's too time consuming and if it wasn't a good experience, people get offended just like John and Thomas did, but that day Thomas basically beg me to do a review, I believe he even called me later that day to remind me about it, so I did based on all my experiences with Thomas, and I never wrote a review about Thomas because I didn't want to write a bad one, so in reality Thomas burned you by being so pushy not me. why ask for a review if I can't do it based on my experience. I hope that the matter can be resolved because it is convenient for me to get my service there and let me say I have bought several new and used vehicles from this dealership if that matters for anything... More

I take my Truck to this service dept. They are terriffic,friendly and honest.I have been dealing with Thomas Stewart for years and will continue to for years to come. Thaks to the servic They are terriffic,friendly and honest.I have been dealing with Thomas Stewart for years and will continue to for years to come. Thaks to the service dept at Mak Haik North More

Friendly service, professional yet courteous treatment from all of the people we met. Well worth the drive from all of the people we met. Well worth the drive More

Called for a service appointment for a recall on my Dart. Service department says I have to bring my car and leave it there (even though my car runs just fine) for a back order part that would take weeks , o Service department says I have to bring my car and leave it there (even though my car runs just fine) for a back order part that would take weeks , or possibly over a month to get there. I was not able to make an appointment or get the part ordered and be on a waiting list, just had to leave it there till they got to it. Very unacceptable business practice. Will never do business with Mak Haik dodge for anything. More

Charles Smith and his team are awesome. Whether for a purchase or service, Charles, John and Eric are great folks to do business with. Whether for a purchase or service, Charles, John and Eric are great folks to do business with. More

Came in for oil change. Check in was quick and fairly thorough (they checked for any recalls, etc). Very friendly and professional. Did not try to upsell services. Listened Check in was quick and fairly thorough (they checked for any recalls, etc). Very friendly and professional. Did not try to upsell services. Listened to what I wanted done. Price was exactly what I was originally quoted. Will definitely use them for any future service needs. More

Once again Mac Haik DCJ North Freeway has provided excellent service. Robert and Ray identified the problem(s) with our vehicle and notified us of the issues. All work was performed and operation is excellent service. Robert and Ray identified the problem(s) with our vehicle and notified us of the issues. All work was performed and operation is fine now.. Their customer service and quality of work provides us with a piece of mind. More