Mac Haik Dodge Chrysler Jeep RAM

Bought new Jeep Excellent Service My husband and I traded in my 2013 Jeep compass for a new 2015 Jeep Cherokee. I worked with Hoyuki online and with Henry Hernandez at the dealership a My husband and I traded in my 2013 Jeep compass for a new 2015 Jeep Cherokee. I worked with Hoyuki online and with Henry Hernandez at the dealership and they provided excellent service. Our transaction was fast and hassle free. Henry was very nice, friendly, and helpful. He helped us with our vehicle and made the process extremely easy and stress free. I have gone to other Jeep dealerships in the past and the sales guys are horrible. I felt welcomed and was not pressured to purchase anything. I would recommend that you go there and I will definitively be buying from them again in the future. More

Great Dealership Great experience at this dealership. Terrence was terrific and very helpful. We got the best price for our new Jeep and would recommend this dealersh Great experience at this dealership. Terrence was terrific and very helpful. We got the best price for our new Jeep and would recommend this dealership to everyone. Everything was quick and efficient. Finance department was awesome. More

Went to the dealership with a pre-approval from my preferred financing vendor and gave it to them and let them know the truck I was interested and the price on the website that was $28,143   sales per preferred financing vendor and gave it to them and let them know the truck I was interested and the price on the website that was $28,143   sales person Jeff said he had to check that because he does not know pricing. Jeff called and told me that everything went through and i could pick up the vehicle i chose the next day. When i got there we went over all the terms on a 4 panel bidding sheet he told me that the price was now 29,999 because the website shows cash only prices I let him know that was not listed anywhere and he said he understood but that was a cash price and they could not honor it I told him i would agree to that price if they paid off my trade in (2735) and gave us 2000 down he agreed and we both signed the paper. They then took me to financing and explained all the details as we spoke I said that was correct and then they explained that they could not use my preferred vendor and preapproval because they declined me I asked why and he said because of my debt to income ratio and called someone over at my lender to "verify" I said reluctantly agreed because I did not understand how i could get denied after a preapproval ( later I spoke with my finance company they said the reason they said no is because the price was hiked up and it was a 2010 at 95000 miles so the pricing was not approvable) .....they then had me sign and initial blank documents for the truck and handed me brochures for the warranty they said they provided for gap coverage and a 1yr warranty later the finance guy ran them through the printer folded them and handed them to me and said congrats on the car. It was not till I got home and was about to add insurance to the vehicle that I saw they changed most of the information from what we agreed on they put a higher price for my trade in pay-off and then listed that we still owed them 900 so they never added the pay-off and additional 2000 dollars for it then said my 1000 dollars was a 100 dollar payment (guessing they were going to use the rest of it on the trade in) so now they have us listed for a 2010 truck at 680 for 72 months they never added the 2735 to pay off the vehicle and they have a trade in . I went back to speak with the finance guy he directed us to the used car manager and That gentle man (I use the term very loosely) basically did not address the blank documents the higher pricing or they did not pay off my truck and provide the 2000 we agreed on the company said they have a signed contract and i better come up with the money or i get a repo. I let them know there was no way we could afford the vehicle with the pricing they put on the contract and they were not concerned one bit I was quite appalled by his behavior overall until I spoke with the General manager showed her the documentation proving the numbers were wrong and asked her to produce the worksheet we signed prior to going to finance and she did not care either and told me to leave her dealership. So now i know even though I was referred to the company from my finance company they were out to rip me off from the moment i walked in there I cannot blame that on my lender because I felt that the company would work in the best interest of me and the referral company but I have quickly seen that is not the case they are liars and cheats and they ALL practice dirty tactics in that particular dealership to line their paychecks at the customers expense  More

Mr. Jackson helped me find my dream car, after 4 other dealerships failed to do so. He was extremely professional and and walked me through the process from beginning to end. He took all the stress and pr dealerships failed to do so. He was extremely professional and and walked me through the process from beginning to end. He took all the stress and pressure out of the process, especially when I've had problems dealing with pushy salesman in the past. And just when I didn't think the deal could be done, Steven Jackson made it happen. I'm refering everyone I know to him. Truly an asset to the business and thanks for finding me the car that no else could find. More

Went in to see about trading my 2011 Dodge 1500 Sport for a 2500 Diesel 4x4, very nice and open about everything, no games and no time wasting. I would recommend seeing these guys if looking for a Dodge/Chry a 2500 Diesel 4x4, very nice and open about everything, no games and no time wasting. I would recommend seeing these guys if looking for a Dodge/Chrysler/or Jeep vehicle. The only questionable tactic was Jeff said he needed my vehicle bad and could give me more money than anyone else for trade or to buy outright from me. They came back with $25k, thats $25,000 which is $2,000 less than a 2010 model will bring with more miles. I don't know if that off the wall lowball BS price was from Jeff or someone else who thought I looked like a sucker that wanted to give my truck away but time will tell. If they come back with $15k+ off the new truck then maybe I will understand their lowball offer better, but otherwise I have 3 other dealerships offering $4,000 more on my trade but only $9k-$12k off a $51k msrp truck. Everything I saw was 5 stars today, I was in and out quick, no games(gave my key back to me after I test drove and fell in love with the 2500), from what I have seen Mac Haik Dodge is a business I would recommend and buy vehicles from. I am a fourth time returning customer but these are all new people I have never dealt with before. I had another dealership "lose" my key when it was sitting on the sales managers desk the whole time and I had to go in and get it myself. They "lost" my key because I was approved and ready to go but they wanted $3,000 more than I was willing to pay, the sales guy said "its only $60 more per month" but was'nt willing to give the the $60/monthly to make up difference. After that I walked out and started looking for my key because I will not buy anything from a hypocrit, sad thing is if he whipped $60 out of his pocket I would have bought right then and there just because he showed integrity which is very rare in the car business.....Avoid Tomball Dodge!!! Will update next week and see how this dealership pans out. It is now 8/22 and no phone calls or follow ups in any form. They were still nice guys but not following up in over a week on a buyer for a $51k+ msrp truck in this economy is crazy. If you are looking for a Chrysler/Dodge/or Jeep vehicle drive 6 miles north on the freeway and visit Spring Dodge where they have a high rating from hundreds of satisfied customers. Look them up on this site and read for yourself, looks like they take great care of their customer at Spring Dodge. More