Mac Haik Dodge Chrysler Jeep RAM

Worst ever This dealer has got to be the worst of any other dealer. First of all I had an appointment to see one salesperson, before I got there I was called and This dealer has got to be the worst of any other dealer. First of all I had an appointment to see one salesperson, before I got there I was called and informed I would be seeing another. Once I got there I was pushed off on another salesperson. This third person would not listen to what I wanted and was very rude when you pointed out his mistakes. Once I got into a truck around closing time and left I noticed the check engine light on. Called the salesperson back and was told to take it to the closest dealer to my house. I do not think I will ever use this dealership again. Thanks to the salesman and all involved in this sale. More

Liars The worst dealership i've ever dealt with. Charles Smith, the Pre-Owned Sales Manager, is a pathological liar. It was very difficult to get them to an The worst dealership i've ever dealt with. Charles Smith, the Pre-Owned Sales Manager, is a pathological liar. It was very difficult to get them to answer and return a phone call. They were not motivated to sell. They acted like they could care less. Wired money for a down payment and asked for it back after i was fed up with all the lying. Took 26 days to get my money back and was told multiple lies about when it was mailed. Don't think you're gonna get any help by calling the General Manager. She is as bad as her sales people. When i started threatening legal action i started getting people to take action. More

great experience My gf found me an amazing internet deal on Monday morning. I did the online app and no less than 30 min i had a phone call. Tim the salesman pulled th My gf found me an amazing internet deal on Monday morning. I did the online app and no less than 30 min i had a phone call. Tim the salesman pulled the keys already before we talked. I gave him all my info told him exactly what i wanted and expected and they met it to a T. All was lacking was physically going with my trade. Just like another review the trade process took longer than expected they need to fix that. But as far as new truck sales finance and even the girl that sells accessories were on their game. Total time spent from online to driving to the dealership to driving my new 1500 home was less than 4 hours. AMAZING. More

NO SERVICE AFTER SALE! Prior to and during the sale, service is great. God forbid you should have a question or concern after the fact. I reached out to my salesman two days Prior to and during the sale, service is great. God forbid you should have a question or concern after the fact. I reached out to my salesman two days after the sale with a question and never received a response or acknowledgement. The following day, I left a message with a sales manager to express my concern - no response. I definitely will not be referring any friends or family to this dealership. I should have gone to Helfman Dodge. More

Superior service This dealership was the most helpful of all those I have ever worked with when buying a new vehicle! I purchased a new Ram pickup and after I got it This dealership was the most helpful of all those I have ever worked with when buying a new vehicle! I purchased a new Ram pickup and after I got it home realized it was to lightweight for what I needed. I returned the next day and changed my purchase to a Ram 2500. No questions, no problems! I couldn't be more pleased with my experience and the sales rep was a pleasure to work with. Thanks Fred Seel ! Tom C More

STAY AWAY!!! xxxxxxxx I had emailed with a "Internet Sales Manager" supposedly named Sunshine Delgado. There was a truck on their website that I wanted to test drive. She I had emailed with a "Internet Sales Manager" supposedly named Sunshine Delgado. There was a truck on their website that I wanted to test drive. She emailed me the VIN and the link and said the truck was there for me to come by and ask for her (She even made an appointment with me). I even spoke with her on the phone. Well I drove 45 minutes after work to look at it and was suspicious from the start. When I got there and asked for her, they handed me off right away to another salesman. So I ask him if they are ready to have me test drive the truck. Well surprise, surprise he said that truck is no longer there. I said let me talk to the manager. He went and got MIKE EPP, the sales manager. So first I ask Mike where "Sunshine Delgado" is and he says she's at lunch.... Really? It was 4:30 pm in the afternoon AND she had an appointment with me. So I ask him where's the truck with that specific VIN that I had verified with Summer over the phone and via email. He said "Oh, we sold it yesterday, but we have a bunch of other ones just like that one." I told him why did they LIE to me and make me drive all this way and he flat out denied they LIED. And while I was there, another customer cussed them out and called them crooks, this was just as I sat down. These guys are the ultimate xxxxxxxx. Stay Away!!! More

Waste of time I drove from Waco to look at a used black Jeep Grand Cherokee. Once I arrived and decided to starting negotiating it took forever. They kept discussin I drove from Waco to look at a used black Jeep Grand Cherokee. Once I arrived and decided to starting negotiating it took forever. They kept discussing my trade-in for a long time in a small glass room. When the car salesman came back they offered hardly anything for my car. I was very upset and most of all offended. I don't think a 2010 Jeep Grande Cherokee with 76,000 miles is worth 7,000. I can't give my car away. I drove to another dealership that same day and got 3,000 more for my trade-in. I never plan to come back even though I only drive Jeep or Dodge. More

They will tell you anything to sell a car. Fred Seel was our salesperson who tricked us into buying a vehicle that can't pull a trailer even though we specifically told him what we needed it fo Fred Seel was our salesperson who tricked us into buying a vehicle that can't pull a trailer even though we specifically told him what we needed it for. We have been told lie after lie by this dealer. We can't even get a title for the vehicle and its been almost 3 months! More

Bought new Jeep Excellent Service My husband and I traded in my 2013 Jeep compass for a new 2015 Jeep Cherokee. I worked with Hoyuki online and with Henry Hernandez at the dealership a My husband and I traded in my 2013 Jeep compass for a new 2015 Jeep Cherokee. I worked with Hoyuki online and with Henry Hernandez at the dealership and they provided excellent service. Our transaction was fast and hassle free. Henry was very nice, friendly, and helpful. He helped us with our vehicle and made the process extremely easy and stress free. I have gone to other Jeep dealerships in the past and the sales guys are horrible. I felt welcomed and was not pressured to purchase anything. I would recommend that you go there and I will definitively be buying from them again in the future. More

Great Dealership Great experience at this dealership. Terrence was terrific and very helpful. We got the best price for our new Jeep and would recommend this dealersh Great experience at this dealership. Terrence was terrific and very helpful. We got the best price for our new Jeep and would recommend this dealership to everyone. Everything was quick and efficient. Finance department was awesome. More