Mac Haik Dodge Chrysler Jeep RAM

Bait n Switch Please beware of this dealership!!! The prices advertised are not even close to the actual price. A jeep online was listed for 33k, when I got there t Please beware of this dealership!!! The prices advertised are not even close to the actual price. A jeep online was listed for 33k, when I got there they stated that it was 53k. Very classic bait and switch routine and please DO NOT PURCHASE FROM THIS DEALERSHIP! More

Bait and Switch Beware - the advertised price is not the accurate price. They increased the price of the Jeep I was on my way to purchase by $3,900 after I indicated Beware - the advertised price is not the accurate price. They increased the price of the Jeep I was on my way to purchase by $3,900 after I indicated I was interested. Driving from Austin, at least the salesman informed me of this increase before I drove the whole way to Houston, but they lost a sale because if unethical business practices. More

Mac Haik Service Manager Made it Right I recently took my truck to Mac Haik Dodge for a hose leak going to the DEF pump, once I was called to pick up my truck; I found more problems than wh I recently took my truck to Mac Haik Dodge for a hose leak going to the DEF pump, once I was called to pick up my truck; I found more problems than when I dropped it off. The Service Manager John L. stepped in and what could have turned into a bad situation Mr. John L. made it the best experience I’ve ever encounter from any dealership I’ve every sent my vehicles to in for services. Mr. John L. by far does understand customer service and in my opinion demonstrate Houston’s, Mac Haik Dodge Chrysler Jeep Ram Service Department, professionalism, honesty, integrity and just a good person of true value. You have surely won me over as long term customer. Service Manager Mr. John L. sincerely thanks very much for your valued customer service you provided to me in resolving the issue with my truck, you’ve earned my business going forward. More

mo naddaf was honest and upfront I came in and mo naddaf was honest and up front and ude to my bank dropping the ball I didn't get the car I wanted instead of me getting messed over b I came in and mo naddaf was honest and up front and ude to my bank dropping the ball I didn't get the car I wanted instead of me getting messed over by texas auto I wished could have closed the deal with him More

Purchase price versus lease Called to confirm a price and that I would qualify for incentives. Sales person said the price on their website was for a lease even though it did not Called to confirm a price and that I would qualify for incentives. Sales person said the price on their website was for a lease even though it did not state anywhere it was the lease price. The price went from 18k to24k. Dirty dealer. Will never purchase from Mac Haik. More

Bad Service Shop The service shop here is pretty poor. I've had a few recalls that just require a software update. Every time I would take my car in they'd say they're The service shop here is pretty poor. I've had a few recalls that just require a software update. Every time I would take my car in they'd say they're too busy to do it or only have one guy doing it and can't do it that day. Often say I should drop my car off the next day and leave it there with no loaner. I'll drive to the other dealership down the street and they get me in an out as quickly as the software update can go in. I had a windshield replaced and was told to go get the rain sensor re-calibrated, show up at Mac Haik and they immediately assumed I put the wrong windshield in and it wouldn't work before even looking at it. Now Safelite is not stupid enough to put the wrong windshield in. My last issue with this dealer came about when I got a nail in my tire and they fixed it. Later I got another nail in the same tire and took it to the Discount Tire as it was close to my work. Discount Tire told me they could not repair the tire because whoever did the last repair did not do it up to tire repair standards (meaning they only plugged the tire and standards say plug and patch). So I drove right back to Mac Haik and explained it to them and they looked at me like I was an idiot and said "we repair up to standards but not Discount Tire Standards"... if the dealer has lower standards than the tire shop with "discount" in their name, the dealer is clearly is doing something wrong. In all, I was pleased with my purchase from them until I had to start dealing with their service center. I will not take my car back to them and will always drive the extra 10 miles to the next dealer. I just don't trust these guys. More

Amazing! I went to Mac Haik and was impressed with the service of Oswaldo Pereira! The way he serve customers is incredible, so I would like to recommend him i I went to Mac Haik and was impressed with the service of Oswaldo Pereira! The way he serve customers is incredible, so I would like to recommend him if you go to Mac Haik. Many thanks! More

Misleading Prices on the web seem cheap but they are all lease prices. Sale prices are. 10k higher. Very misleading and in my opinion dishonest advertising. Cant Prices on the web seem cheap but they are all lease prices. Sale prices are. 10k higher. Very misleading and in my opinion dishonest advertising. Cant be trussted. More

Worst experience Worst Experience Since Monday this place has been giving me the run around regarding picking up my vehicle. We purchased a New Vehicle on 4-14-2019. W Worst Experience Since Monday this place has been giving me the run around regarding picking up my vehicle. We purchased a New Vehicle on 4-14-2019. We got a text on 5-6-2019 saying that the bank pulled back from the deal so to take the vehicle in or they would REPO it from us. So we arrived with the vehicle to be told that our trade in was sent to auction but they would be bringing it back on Tuesday 5-7-2019 at noon. We didn’t not get a call my spouse and I have been calling and leaving voicemails. We just keep getting the run around yesterday I spoke to their New Sales Manager who twice said he would call me back yet never did. My husband called twice and they hung up on him both times. Finally i speak to someone and they said they’ll call me by noon today it is now 2:15PM and still nothing I called and they tell me the manager isn’t there today! Please don’t waste your time with this place it a whole bunch of running around and playing games. They are not worth the effort and very unprofessional! More

Great place Researched online for a few days and looked at 1 other dealership. These guys had the biggest selection and the cheapest price hands down. John A. Is Researched online for a few days and looked at 1 other dealership. These guys had the biggest selection and the cheapest price hands down. John A. Is the man to talk to. No pressure. No gimmicks. Showed us a truck I asked for while getting my other appraised. They were very competitive on trade in value. Was late that night so I had to come back the next day. When I came in John was more then helpful again, even when I thought he was going to get irritated when I asked to see another color I’m the daylight. John did not get irritated. Showed me all the colors. Then we put together the deal. Before fincance I had the pleasure of meeting Scott. He was able to explain asscessories and the EVTS system. Great guy if anyone needs anything even if you already have a truck and need some upgrades. Sam the finance guy was straight forward and quick. Went through everything in detail. Very good guy. All in all I’ve worked with a bunch of dealerships and these guys knocked the experience out of the park. More