Mac Haik Dodge Chrysler Jeep RAM

Bait and Switch I called up looking to but a Jeep Wrangler Rubicon for 47K and when asked about it I was told that they add $2,988 for a protection package to all new I called up looking to but a Jeep Wrangler Rubicon for 47K and when asked about it I was told that they add $2,988 for a protection package to all new vehicles( nitro, tint, lojack, and some 10k if your car is stolen). I said I didn't want any of that I since it seemed like it hadn't been added and was not on the website didn't seem like it was a requirement. I was told well if you don't get it then we will just add 3k to the top of the price to make up for losses. I said "Thanks, but that is not on the website and I was calling because you have the lowest price around". Before I could finish the sentence they hung up on me. Very rude and misleading advertising. Will never buy from this dealership and I hope nobody does. More

Bait and Switch I sent an inquiry about a Gladiator and got an email with pretty good pricing. Went to the dealership the next day and after the test drive, they gave I sent an inquiry about a Gladiator and got an email with pretty good pricing. Went to the dealership the next day and after the test drive, they gave me another number which is almost $200 more per month. I asked why is the price so different and they just said the internet price they sent via email is automatically generated and not correct. I just left in shock. Terrible dealership. More

Bait n Switch Please beware of this dealership!!! The prices advertised are not even close to the actual price. A jeep online was listed for 33k, when I got there t Please beware of this dealership!!! The prices advertised are not even close to the actual price. A jeep online was listed for 33k, when I got there they stated that it was 53k. Very classic bait and switch routine and please DO NOT PURCHASE FROM THIS DEALERSHIP! More

Bait and Switch Beware - the advertised price is not the accurate price. They increased the price of the Jeep I was on my way to purchase by $3,900 after I indicated Beware - the advertised price is not the accurate price. They increased the price of the Jeep I was on my way to purchase by $3,900 after I indicated I was interested. Driving from Austin, at least the salesman informed me of this increase before I drove the whole way to Houston, but they lost a sale because if unethical business practices. More

Mac Haik Service Manager Made it Right I recently took my truck to Mac Haik Dodge for a hose leak going to the DEF pump, once I was called to pick up my truck; I found more problems than wh I recently took my truck to Mac Haik Dodge for a hose leak going to the DEF pump, once I was called to pick up my truck; I found more problems than when I dropped it off. The Service Manager John L. stepped in and what could have turned into a bad situation Mr. John L. made it the best experience I’ve ever encounter from any dealership I’ve every sent my vehicles to in for services. Mr. John L. by far does understand customer service and in my opinion demonstrate Houston’s, Mac Haik Dodge Chrysler Jeep Ram Service Department, professionalism, honesty, integrity and just a good person of true value. You have surely won me over as long term customer. Service Manager Mr. John L. sincerely thanks very much for your valued customer service you provided to me in resolving the issue with my truck, you’ve earned my business going forward. More

mo naddaf was honest and upfront I came in and mo naddaf was honest and up front and ude to my bank dropping the ball I didn't get the car I wanted instead of me getting messed over b I came in and mo naddaf was honest and up front and ude to my bank dropping the ball I didn't get the car I wanted instead of me getting messed over by texas auto I wished could have closed the deal with him More

Purchase price versus lease Called to confirm a price and that I would qualify for incentives. Sales person said the price on their website was for a lease even though it did not Called to confirm a price and that I would qualify for incentives. Sales person said the price on their website was for a lease even though it did not state anywhere it was the lease price. The price went from 18k to24k. Dirty dealer. Will never purchase from Mac Haik. More

Bad Service Shop The service shop here is pretty poor. I've had a few recalls that just require a software update. Every time I would take my car in they'd say they're The service shop here is pretty poor. I've had a few recalls that just require a software update. Every time I would take my car in they'd say they're too busy to do it or only have one guy doing it and can't do it that day. Often say I should drop my car off the next day and leave it there with no loaner. I'll drive to the other dealership down the street and they get me in an out as quickly as the software update can go in. I had a windshield replaced and was told to go get the rain sensor re-calibrated, show up at Mac Haik and they immediately assumed I put the wrong windshield in and it wouldn't work before even looking at it. Now Safelite is not stupid enough to put the wrong windshield in. My last issue with this dealer came about when I got a nail in my tire and they fixed it. Later I got another nail in the same tire and took it to the Discount Tire as it was close to my work. Discount Tire told me they could not repair the tire because whoever did the last repair did not do it up to tire repair standards (meaning they only plugged the tire and standards say plug and patch). So I drove right back to Mac Haik and explained it to them and they looked at me like I was an idiot and said "we repair up to standards but not Discount Tire Standards"... if the dealer has lower standards than the tire shop with "discount" in their name, the dealer is clearly is doing something wrong. In all, I was pleased with my purchase from them until I had to start dealing with their service center. I will not take my car back to them and will always drive the extra 10 miles to the next dealer. I just don't trust these guys. More

Amazing! I went to Mac Haik and was impressed with the service of Oswaldo Pereira! The way he serve customers is incredible, so I would like to recommend him i I went to Mac Haik and was impressed with the service of Oswaldo Pereira! The way he serve customers is incredible, so I would like to recommend him if you go to Mac Haik. Many thanks! More

Misleading Prices on the web seem cheap but they are all lease prices. Sale prices are. 10k higher. Very misleading and in my opinion dishonest advertising. Cant Prices on the web seem cheap but they are all lease prices. Sale prices are. 10k higher. Very misleading and in my opinion dishonest advertising. Cant be trussted. More