Mac Haik Chrysler Dodge Jeep Temple

My service appointment could not have gone smoother! Stephanie was amazing as always. Love this dealership! Stephanie was amazing as always. Love this dealership! More

Very disappointed in the service we received from this company. We had been looking for Tesla and shopping around. We never came across one we liked till we saw one at Mac Haik Temple. Was exactly what w company. We had been looking for Tesla and shopping around. We never came across one we liked till we saw one at Mac Haik Temple. Was exactly what we had been looking for. Called my bank for financing and immediately after called the dealership. It was a Friday afternoon and spoke to a young lady Cynthia. She sent me videos and was asked to send the purchase order to send to the bank for financing and to send over payment. Never got order on Friday so I followed up Saturday and I was asked to go in. I had my daughters football game and said I would go after but needed purchase order. Cynthia said they were having issues with system. I went in after 3 on Saturday and was given purchase order. My bank was closed by then and I sent anyway. Told Cynthia I was worried about losing car and she said not to worry. Spoke to Chance the manager. Explained I had a medical procedure on Monday and that bank would be reaching out for sending money on Monday. He said no problem to pick up on Tuesday. Monday I finalized with bank and they were reaching out. I had my procedure and called later that day. Cynthia and Chance would not return my calls nor text. Called my bank on Tuesday and said they could not get ahold of them. I called dealership and was told Cynthia quit on Monday and that they sold the car. Asked to speak to Chance and he was off. Spoke to a Micheal who was a manager and he was no help. Said he didn't know what happened and would find out. Sent me a link to another Tesla that was older, more miles and none of the features the other car had and was $2,000 more. I declined and he said he would fix it and call me and I never heard from him again. Wednesday Cynthia text me and says the car was sold out fom under her. Said it's a common practice there and she was upset as she was losing her sale and quit. I can't blame her and such a shady practice. I wished her well and can say I'm very disappointed in the way they do business. I was later told a friend worked there and they told to do that to guarantee sale and sell another vehicle as they have already been approved and have the money. Disappointed in Chance and Chris for having zero customer service. Will not be buying from them or recommending them. More

Jessica did an amazing job in helping us get our issue resolved! Thank you, forever grateful! resolved! Thank you, forever grateful! More