Mac Haik Chrysler Dodge Jeep Ram at Katy Fwy.

Unfortunate Experience I visited their dealership today and found my experience utterly disappointing. I had interacted with your internet team and had got a valid quote fo I visited their dealership today and found my experience utterly disappointing. I had interacted with your internet team and had got a valid quote for a car and also booked an appointment. Since this was going to be my wife's car, I brought her and my 2 kids (1 infant) for confirming the deal. When I reached there, I was asked to work with your salesman Melvin Jones. I was made to wait for a very long time and could view the car only after 90 minutes of coming. I would have been fine with the delay had you guys been honest about your prices. I was looking for a 2019 Jeep renegade and got a confirmed quote (email) of $14300. This was the first thing I told Melvin and was very clear about my ask. After 2.5 hours, Melvin started talking to us about the price. To my surprise, the price was now $17,800 because there was a mandatory security package that I had to take. When I told him that this is bait and switch as you are quoting a different value online which does not specify anything about this package he went in and sent an individual who seemed to be a "manager" of sorts. He tried to explain me that this was the correct price and that it still beats others. Although, this is not correct (There are other dealers who have it cheaper), this is not the point. You can not show a price, confirm in an email, invite the customer and then add a package and make it mandatory. Also, i was told that the only option i had was to finance my car (as against my choice of buying it outright). Again, this was not referenced anywhere on the website or email confirmation. This is completely unacceptable and should be taken up by your management. If you guys pride yourself as an honest and fair company, these practices should not be followed. As i write this letter, I can still see the $14,300 car on your website. You are not only losing 1 customer, but I will ensure that i speak about my experience within our community to educate them about such practices. More

Visited the dealership on Feb. 8,2020, looked at and test drove a used 2018 Ford Edge (Stock # R1170A) , sat down with my sales person to go over the vehicle cost, my down payment, etc., the sales person too drove a used 2018 Ford Edge (Stock # R1170A) , sat down with my sales person to go over the vehicle cost, my down payment, etc., the sales person took the information to the sales manager and returned with a printed cost sheet, I reviewed it and asked if the vehicle price was negotiable and the answer was no and that was ok due to the price being recently reduced(tires where worn out, damage to the left front bumper), also requested that the $995 gps device be removed and the answer was no, I thanked the sales person for his time and proceeded to leave the dealership and half way across the sales floor i was alerted by someone yelling my last name while conversing with my wife on the way out the door and so I turned around to have a conversation with this person and found him to be very angry, down right ugly towards myself and my wife and son, very unprofessional individual, he was looking for a confrontation with me over a used car sale, why ? that I chose to walk away from due to the sales manager informing the sales person to inform me that the gps device could not and would not be removed, beware public of the tall man with a beard and cowboy boots !!!!! Never again will I set foot in a Mac Haik Dealership, last but not least Christopher was a very professional sales person and I wish him luck with his job and career, and if the general manager or owner wants to speak with me about this matter Christopher has my phone number (he sent me a video of this vehicle before I came in. More

BAD MANGER CUSTOMER SERVICE AND UNSAFE CAR I wish I could leave a much better review of this place, they had the car my husband really wanted, so we drove 3 hours to Houston to purchase the car I wish I could leave a much better review of this place, they had the car my husband really wanted, so we drove 3 hours to Houston to purchase the car, the salesmen Alex, was great so this review does not reflect him. It is focused more on the inspections of the car, safety and the customer service provided by the management. We bought our car on 11/26, drove it back home 3 hours, 10 days after buying the car, on my way home from work, it started making a concerning sound. After some searching, I realized the inner part of my front 2 tires were worn down so extremely the wires where sticking out. I took my car straight to a tire shop, as it was very unsafe for me to be driving. In short, new tires, part to fix the alignment properly and alignment cost me $1287.89, just 10days after purchasing. After several attempts to reach the manager, Cezar Tronio, full voice mail, phone being hung up, messages to other employees saying they will have Cezar call me back, I was finally able to talk with him. He requested I send him receipts and pictures, and he would talk with the GM. I sent them promptly. After another week of not hearing from him, I text and emailed him. After some back and forth he said he could only pay for the 2 bad tires and he could not give me more than $500. This car is an all-wheel drive car, so it has to have all for tires changed, not to mention the tire shop pointed out that the car had 3 different types of tires to begin with. I did agree to them only paying for 2 tires, but I think it is only fair they pay for the alignment and the parts. I do not think it is right that, what I thought was a trusted dealership, would send someone out with unsafe tires. We could have been in a wreck, if one of them had blown. At this point they are only going to pay for the two tires and not the alignment and parts, which tells me they will knowingly sell a car and mask the problem with new tires and not fully fix the issue. After some time of not hearing back again and it being almost a month my credit card payment was due for 1287.89. I was able to touch base with Cezar to send the $500, but informed him I was still very unsatisfied. I then attempted to reach the GM because this I feel this was very unprofessional and unsafe. After many attempts to reach Will LaGrange the GM, it has now been 1 month since I had to replace the tires and he has not reached out to me in any way. BAD CUSTOMER SERVICE AND UNSAFE CAR! Could not be more unhappy at this point. Obviously if you are going to buy a car from here you need to have a mechanic check it over, because their mechanic can’t even do something as simple as checking tires (which I wish I had been more diligent about taking it elsewhere to be checked) and the manager and general manager is avoidant and does not seem to even care to right the situation after multiple attempts at reaching out to them. More

Purchased a 2018 Dodge ram 3500 from them. My sales guy,Troy, worked hard to get me a great deal. I would definitely recommend them guy,Troy, worked hard to get me a great deal. I would definitely recommend them More

lets see if it goes good. I found a jeep my wife wanted in Houston TX. Talk to salesman. got a price. Filled out credit stuff. Got a %%%%%% quote of 3.84%. this is Saturday nig I found a jeep my wife wanted in Houston TX. Talk to salesman. got a price. Filled out credit stuff. Got a %%%%%% quote of 3.84%. this is Saturday night. I will FLY to TEXAS on tuesday. Will let YOU know More

Unethical liars in sales and service This dealership is extremely unethical and unorganized. I was lied to and I got my car back in pieces. The service drive told me a major part was brok This dealership is extremely unethical and unorganized. I was lied to and I got my car back in pieces. The service drive told me a major part was broken when it was fine and the sales department ran my credit over a dozen times without telling me the price of the vehicle and lied to me for three hours and then blamed me. I had my car towed to the dealership after it overheated, meaning I could not drive it out of the dealership. I was told upon having a diagnostic performed that the thermostat had blown and that the radiator also had cracked due to the pressure in my engine. I was told service, parts, additional fluid, and an additional routine check would run me $2,000. I dropped the car off and was told there were no loaner vehicles and that I could go to Enterprise, which would've cost me around $450 for two days. I promptly refused and Ubered home. After speaking with a service manager at the dealership I was finally offered a loaner vehicle, so I could get to work. Then, after being told that I would know what was wrong with my car that same day, since I dropped the car off before 9am, I called after work and still did not know what was wrong with my car. When they finally told me that it was my thermostat and radiator, I asked them to worked out pricing and tell me what was absolutely necessary, they still came back saying that it would cost me around $1500. In the meantime I tried to work with the sales department to look at getting into a new vehicle, since mine is getting older and has higher miles. I was then again lied to by the salesperson, who tried to con me into purchasing a new vehicle that I didn't even want! After asking for the price of a vehicle multiple times, that he was trying to get me into and I didn't even want, but was trying to get an idea of the price range, he sent me home in that vehicle and proceeded to run my credit over a dozen times! He went over my set monthly payment amount by almost $200 and then when he said he could get it down took got $15 taken off. I never wanted the car he put me in, and because he gave me that one, I lost the loaner for my car. After the sales manager started to argue with me and not fix anything or admit that his salesman had been manipulative and the pure definition of a used car salesman, I had to have my car towed away from the service drive to finally be rid of the dealership. When I fixed the thermostat myself, I found there was NOTHING wrong with the radiator. This dealership tried to charge me to replace a part that was perfectly fine and for a replacement job that cost me $50 to buy and 10 minutes to install. This dealership is despicable and I have already told as many people as I can I will never EVER have anything to do with them again and I will tell everyone I can they should avoid it like the plague. More

Horrible Service with No Accountability Worst experience for car service I've ever had. I brought it in a two year old Ram 1500 Limited with multiple issues and a broken back window. I pre Worst experience for car service I've ever had. I brought it in a two year old Ram 1500 Limited with multiple issues and a broken back window. I pre-approved the window repair without a quote. They held the car for 2 days only fixed the recall item (hey there is some easy money from the manufacturer) and then called me to pick it up. When I got there they had a quote for the window but had not fixed it and claimed they couldn't reproduce the other issues even though I could do it on the lot. Pierce my service contact just apologized but offered to do nothing and blamed his technician who's full name he didn't know because "Mike is new". At this point I'm out of time to get it fixed, have already turned in my rental car (which cost me ~$150) and I'm having to make arrangements to send it to an out of town shop to get it repaired in time. Absolutely lazy and incompetent staff who don't take accountability. I'd accuse them of dishonesty but I don't think they care enough or are competent enough to be dishonest. As a side note, the out of town place that is fixing it is fixing it for less than 50% of the quote I received but that's really just insult to injury since I was willing to pay the inflated price due to my timeline constraints. More