Mac Haik Chrysler Dodge Jeep Ram at Katy Fwy.
Houston, TX
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Best experience buying a vehicle!!!! Chris Jones was amazing!!!! Quick fast easy and exactly what I wanted! Will be back AGAIN! Incredibly HAPPY! Thank you! amazing!!!! Quick fast easy and exactly what I wanted! Will be back AGAIN! Incredibly HAPPY! Thank you! More
Purchased a used vehicle that turned out to have major issues. I was petrified I was stuck with it but the dealer (Blake) was compassionate & cancelled the dean for me. This is a straight up good team her issues. I was petrified I was stuck with it but the dealer (Blake) was compassionate & cancelled the dean for me. This is a straight up good team here. More
UPDATE: Four weeks after getting my truck, still didn't receive the check to reimburse me for the floor mats I ultimately purchased myself. Kamal made it a point to let me know that out of town and "from h receive the check to reimburse me for the floor mats I ultimately purchased myself. Kamal made it a point to let me know that out of town and "from home" buyers don't matter. And Brandon Seward got upset when I called him on his lies for not issuing the check in the first place. Top notch guys at Mac Haik👌. The hardest dealership I’ve ever dealt with. Called to inquire about a truck. I had my own financing ready to go, good with the advertised price, ready to purchase. Should have been a simple process, right? Wrong. Turned into a week long fiasco of getting the runaround- I literally had to ask for updates, ask them what they needed next from me and stay on top to get anything done. I was buying this sight unseen, from 400 miles away. After finally getting the deal done, they wanted to send a guy for me to sign the paperwork THEN when they got that back they would arrange shipping. That was the final straw. I told them I wasn’t signing anything without the truck being there (just like they wouldn’t give me the truck without my signature.) They finally got a driver to deliver it 8 days after I initially began the process. They delivered it on Thursday without any floor mats, an expired tag (2 months expired), missing my front license plate bracket and a small paint blemish on the hood and still dirty. I called the dealership immediately (and texted Kamal) and got zero response. For 3 days I called and got the runaround. Finally, after refusing to take a call back but rather stay on hold, Brandon (GM) took my call and said no problem, he would get the mats and things shipped- 5 days later, still no mats or further communication. First and last time to deal with Mac Haik. Waste of time and energy, I don’t care how good the price is. More
Melvin Jones Salesman Review Melvin Jones was my salesman and he was quick and efficient in his response to my inquiry to my 2018 Dodge Ram. I went looking for a pickup and he ha Melvin Jones was my salesman and he was quick and efficient in his response to my inquiry to my 2018 Dodge Ram. I went looking for a pickup and he had what I was looking for and he was able to work with me and other customers. Most salesmen can not handle this, but he did. Next time I am in the market for a Dodge product I will be sure to contact Melvin for my next purchase and I will refer him to anyone I know that is in the market to purchase a Didge product. More
will never do business with this people! Don't be fooled I went to the dealership today moved by the good deal I saw online. However, they wanted me to pay over $ 1,000 on add ons for a preowned vehicle . th I went to the dealership today moved by the good deal I saw online. However, they wanted me to pay over $ 1,000 on add ons for a preowned vehicle . they will not removed or negotiate the price for those items. Everybody knows that add ons don't add value to the vehicle. It is a very low/ bad practice, not to display that info and let customer know until the numbers are run. $ 1,000 for add ons on a preowned vehicle , really. that's xxu my friends, morally low, worst of all it was a basic vehicle with no power wheels or tint or locks. F/ liers. More
"Best salesman and great service" This was one of the best dealerships I have visited and filled with the most friendly people. I personally work with Tony and he was very helpful. I d This was one of the best dealerships I have visited and filled with the most friendly people. I personally work with Tony and he was very helpful. I definitely recommend. More
misleading on-line pricing! Watch out for the fees!! I made an online inquiry to confirm availability and set up appointment to come and purchase a jeep. I asked about rebate Watch out for the fees!! I made an online inquiry to confirm availability and set up appointment to come and purchase a jeep. I asked about rebates and financing then asked what fees other than true TTL would i be surprised with by finance manager. line went quiet... then I was told of $2900 cost for wheel locks, nitrogen in tires, security tracker, and tinted windows.... all non negotiable..... don't be fooled by their misleading online prices!!! More
trying to get someone to call me I am a credit union looking to send them a check (once we get white slip) I have called repeatedly and got one call back. They would check on it and I am a credit union looking to send them a check (once we get white slip) I have called repeatedly and got one call back. They would check on it and never heard back. I can not get management or accounting on phone, when I call I get sent to voice mail and never get call again. More
Unfortunate Experience I visited their dealership today and found my experience utterly disappointing. I had interacted with your internet team and had got a valid quote fo I visited their dealership today and found my experience utterly disappointing. I had interacted with your internet team and had got a valid quote for a car and also booked an appointment. Since this was going to be my wife's car, I brought her and my 2 kids (1 infant) for confirming the deal. When I reached there, I was asked to work with your salesman Melvin Jones. I was made to wait for a very long time and could view the car only after 90 minutes of coming. I would have been fine with the delay had you guys been honest about your prices. I was looking for a 2019 Jeep renegade and got a confirmed quote (email) of $14300. This was the first thing I told Melvin and was very clear about my ask. After 2.5 hours, Melvin started talking to us about the price. To my surprise, the price was now $17,800 because there was a mandatory security package that I had to take. When I told him that this is bait and switch as you are quoting a different value online which does not specify anything about this package he went in and sent an individual who seemed to be a "manager" of sorts. He tried to explain me that this was the correct price and that it still beats others. Although, this is not correct (There are other dealers who have it cheaper), this is not the point. You can not show a price, confirm in an email, invite the customer and then add a package and make it mandatory. Also, i was told that the only option i had was to finance my car (as against my choice of buying it outright). Again, this was not referenced anywhere on the website or email confirmation. This is completely unacceptable and should be taken up by your management. If you guys pride yourself as an honest and fair company, these practices should not be followed. As i write this letter, I can still see the $14,300 car on your website. You are not only losing 1 customer, but I will ensure that i speak about my experience within our community to educate them about such practices. More
Visited the dealership on Feb. 8,2020, looked at and test drove a used 2018 Ford Edge (Stock # R1170A) , sat down with my sales person to go over the vehicle cost, my down payment, etc., the sales person too drove a used 2018 Ford Edge (Stock # R1170A) , sat down with my sales person to go over the vehicle cost, my down payment, etc., the sales person took the information to the sales manager and returned with a printed cost sheet, I reviewed it and asked if the vehicle price was negotiable and the answer was no and that was ok due to the price being recently reduced(tires where worn out, damage to the left front bumper), also requested that the $995 gps device be removed and the answer was no, I thanked the sales person for his time and proceeded to leave the dealership and half way across the sales floor i was alerted by someone yelling my last name while conversing with my wife on the way out the door and so I turned around to have a conversation with this person and found him to be very angry, down right ugly towards myself and my wife and son, very unprofessional individual, he was looking for a confrontation with me over a used car sale, why ? that I chose to walk away from due to the sales manager informing the sales person to inform me that the gps device could not and would not be removed, beware public of the tall man with a beard and cowboy boots !!!!! Never again will I set foot in a Mac Haik Dealership, last but not least Christopher was a very professional sales person and I wish him luck with his job and career, and if the general manager or owner wants to speak with me about this matter Christopher has my phone number (he sent me a video of this vehicle before I came in. More