Mac Haik Chevrolet - Service Center

Juan was the gentleman that help us with our car issue. He was very professional, knowledgeable and courteous. We were very pleased. Keep up the good work. We will definitely come back again. He was very professional, knowledgeable and courteous. We were very pleased. Keep up the good work. We will definitely come back again. More

I have been bringing my car at least 4 times for the same problem, the two first times the answer was so ridiculous blaming to me about the situation with my car, then I have to bring my again 2 weeks ago an problem, the two first times the answer was so ridiculous blaming to me about the situation with my car, then I have to bring my again 2 weeks ago and the problem with the break sensor was not solved, then Juan Godinez told me to come on Saturday to solve the problem, knowing that I have a trip in that day, however once I arrive to the dealership, he and the person who he recommended do not be able that day, Yesterday Nov 8th, I brought my car again by the same problem cause along of the time it gets worst, the answer from Juan was that the car has been re-programmed again in the braking system, however the breaking sensor was not changed, and my car keep with the same problem, I know how works a car I know that the problem is with the braking sensor and I do not understand why it is not changed and all this time I was wasting my time. More

Great experience and service from all departments in the dealership. Second vehicle purchased in the past two months dealership. Second vehicle purchased in the past two months More

Great express service. In and out for an oil change and tire rotation in less than one hour. In and out for an oil change and tire rotation in less than one hour. More

I've bought several vehicles there,never had a problem with them. I've bought 3 other Chevrolet vehicles from other folks years ago. Their Service department has serviced all of them too. Brad is my Ser with them. I've bought 3 other Chevrolet vehicles from other folks years ago. Their Service department has serviced all of them too. Brad is my Service Manager, Ace dude, he's never failed me. Plus Mac Haik is a down to earth great guy,I've had the pleasure to know him. More

Great service and customer service I recommend you to check out this dealership you will not be disappointed check out this dealership you will not be disappointed More

excellent services always I always let them service my car for oil change and repairs... car for oil change and repairs... More

Fast and good service everyone very polite and acknowledged I like to take my car here acknowledged I like to take my car here More

Dropped my truck off with a new rattling sound. They said they knew what it was and replaced some part that ran me around $600. 100% was not the cause and so I paid to fix something that wasn’t b They said they knew what it was and replaced some part that ran me around $600. 100% was not the cause and so I paid to fix something that wasn’t broken and still have the issue. Last time I was there when I dropped it off I stressed that if they couldn’t do work that day I needed to go elsewhere as I had a trip the following day that I needed my truck for. After being assured it would be done 4 times throughout the day, they called me at 5:45 to say they couldn’t get to it. I like the sales department but have had awful experiences with the service people. More

The whole experience was the worst one I’ve ever had. I purchased a "2022 Chevy Silverado 1500 custom" Initially, everything seemed fine, but after the first day, I started experiencing issues when rever I purchased a "2022 Chevy Silverado 1500 custom" Initially, everything seemed fine, but after the first day, I started experiencing issues when reversing. I hoped the problem would resolve itself after a few days, but when it persisted, I took the car to service. Unfortunately, it remained there for a week with no communication—no phone calls, no messages, nothing. After a week, they called my wife, even though I was the buyer, and pressured her to agree to a charge for replacing a flat tire that I had not encountered before bringing the car in. I called the service and insisted that I had given them the car in good condition, with no problems relating to the tires. I then spoke with the manager and told him, " I only drove it for 3 days and brought it to you without a flat tire." He replied that they would fix the tire, and I responded, "No, sir, you’re going to replace it, not fix it." In the end, they did replace it. After 2 days, I was informed that the car was ready for pickup. I was optimistic, but sadly, the same problem resurfaced after just 1 day. I took the car back to service and showed them a video of the issue. It remained there for another week. During this time, I realized I had forgotten my driver’s license at the dealership when they provided me with a loaner car. When I went to retrieve my license, I asked about my vehicle. They informed me that it was ready and that there were no issues. If I hadn’t gone to get my license, I might still be waiting for an update. Additionally, no one explained the repairs made to the car, and I did not receive any paperwork indicating that I had left my vehicle in their care. When I returned to pick it up, they simply handed me the keys without verifying my information. I also inquired about trading in the vehicle and was surprised when the sales manager mentioned that the price would be affected due to the time I had driven it, despite it being in service for a significant portion of that month. Overall, this experience has been quite disheartening. I arrived at the dealership at 3:30 PM and left at 9:30 PM, feeling frustrated. While I understand that many people have had positive experiences with Mac Haik, my own experience has left me disillusioned. The only positive aspect of my visit was the water bottle provided, and beyond that, I found little to commend. Unfortunately, I would not recommend this dealership and have no intention of returning. I'm also concerned that this vehicle may be sold again with the same issues if the service department claims it is in good condition. More