Mac Haik Chevrolet - Service Center

Prefessional and dedicated MacHaik takes care of both our Suburban (97480 miles) and our Silverado (163800 miles). They are always professional. We get needed repairs done, they MacHaik takes care of both our Suburban (97480 miles) and our Silverado (163800 miles). They are always professional. We get needed repairs done, they find worn our parts and tires are replaced at lowest price in the market. More

Excellent Service I took my car in for an oil change the first Saturday of the month. The service was fast. I was in/out and had the rest of my morning to run errands. I took my car in for an oil change the first Saturday of the month. The service was fast. I was in/out and had the rest of my morning to run errands. More

Great service The GM is very helpful and friendly! I've purchased two vehicles from Mac Haik Chevrolet so far, and will likely purchase another if I should ever des The GM is very helpful and friendly! I've purchased two vehicles from Mac Haik Chevrolet so far, and will likely purchase another if I should ever desire! Thank you for the great service Mac Haik Chevrolet! More

Slammed with unauthorized service My mother was just in last week to have her car serviced at Mac Haik Chevrolet on Katy Frwy. She wanted an oil change. When her car was ready, she wa My mother was just in last week to have her car serviced at Mac Haik Chevrolet on Katy Frwy. She wanted an oil change. When her car was ready, she was charged $289. Apparently they slipped in a fuel system cleaning, tire rotation and balancing. After she left with her car, she got an error code that relates to her tire pressure sensors not working, I guess due to the fact that they rotated her tires. Seems to me shop is slamming her for unauthorized work and creating other problems in the process. More

Poor and Awful Worst dealership I have ever come across. Made the biggest mistake of my life by choosing this dealership. The service department is the worst. When t Worst dealership I have ever come across. Made the biggest mistake of my life by choosing this dealership. The service department is the worst. When they don't know how to do their job, they just hang up. They run and try to avoid problems. Every time my car has been in, it came back with more problems. I had to tow my car twice because of the poor job they did. Just please be careful!!!! More

Oil Change and Tire Rotation I stopped at Mac Haik for an oil change and tire rotation on my less than one year old vehicle I bought from them. When I picked up my vehicle, I dro I stopped at Mac Haik for an oil change and tire rotation on my less than one year old vehicle I bought from them. When I picked up my vehicle, I drove 6 miles and two tires blew out. The dealer said it was not their fault, and want to charge me $700 for new tires. I went to the dealer where I purchased the vehicle because i thought they would provide the best service. The trust in the dealership service center has been totally destroyed. Do not have your vehicle serviced here More

Services my vehicle. Purchased a Silverado through Kayla Mitchell. Great customer service! I got that great Mac Haik Feeling! I will continue to purchase my next vehicles Purchased a Silverado through Kayla Mitchell. Great customer service! I got that great Mac Haik Feeling! I will continue to purchase my next vehicles from here. They have the best service that exceeds all else. More

Great People Very professional people, timely and great service. I would recommend Mac Haik Chevrolet to anyone! Courteous and friendly, easy to deal with and too Very professional people, timely and great service. I would recommend Mac Haik Chevrolet to anyone! Courteous and friendly, easy to deal with and took their time explaining information to me. More

Rude and disrespectful I called Mac Haik Chevy for service on my GM vehicle at the end of April to have the much-publicized ignition switch recall taken care of. I was told I called Mac Haik Chevy for service on my GM vehicle at the end of April to have the much-publicized ignition switch recall taken care of. I was told that they didn't have the parts in but would receive a phone call in approximately 2 weeks to schedule service. One month later I hadn't heard anything so I called to inquire about the parts. They still did not have them in. Another month passed and I called again and left a message with the service technician with whom I had been dealing. No return phone call. I called again three months later (five months after my initial request for service) to inquire about an unrelated service need and while I was on the phone, I asked if they had the replacement parts in for the recall. I was told they did. I was shocked and asked why I hadn't received a phone call to schedule the service. This technician told me they didn't assign the parts to anyone, that if had to call to schedule the service. I explained that I did and that I was very upset that I had been driving the vehicle for 5 months with a supposedly defective part. He had the nerve to tell me that I had been driving the car for 5 years with no issues so I was probably fine. I was so angry, I got off the phone as quickly as I could so I didn't start screaming at him. When I calmed down, I called the service manager and when I explained the situation, though he was apologetic, I was basically told that he would talk to his employees about "using their words more carefully." Are you joking? I will NEVER go to Mac Haik for anything ever again and recommend you do the same. More

CRASHHHHHHHHHHHHHHH I wish someone sold a time machine, because I would buy it. I would go back a month ago, because that is when I started my relationship with Mac Haik I wish someone sold a time machine, because I would buy it. I would go back a month ago, because that is when I started my relationship with Mac Haik and it has been brutal. I went in and ended up purchasing two cars. Both my husband and I were looking so why not just get it done all at one time. I am sure our sales person loved it. We ended up purchasing a 2013 Nissan Sentra and a 2013 CERTIFIED PREOWNED Buick Regal. We loved our cars, but just like any used car there were a few issues that needed to be fixed. Both cars are under warranty, so not really a big deal, and we were promised they were easy fixes. We took the Buick in to get the passive key button on the driver’s door fixed, some weather stripping, and a rip in the driver's seat. They asked us to bring it back on Tuesday because they have to get the parts needed. The car was dropped off Tuesday morning. They then kept my car for a week, and didn't have the consideration to call for status updates. Finally a week later, I called and they said my car was ready but they had to order something else for the seat. It will take a while, because they have so many recalls to worry about. I don't really seem that this should make me wait, but that’s ok. We got our car back, and the entire back of the seat is torn apart. They didn't even try to make it look nice. I would have rather had a little hole that wasn’t as noticeable. A week and a half later, July 16, I called inquiring about my seat. They told me the seat is in, and I can bring it in. Again, no consideration on their end to call me to let me know it was in. My husband took the car in, and he was told it would take 30 minutes to an hour for them to put it in the new seat. He sat for over 3.5 hours and when they finally finished, they had put a scratch on the center consol. Oh accidents happen, they said they would order me a new one. Again, I waited 2 weeks. Yesterday, July 29, I called inquiring about my center console. Oh to my surprise, the center console is in. Now for the 3rd time they had no consideration to call me. Today, I took the Buick in to get the center console replaced. I made sure I got a loaner car, so I did not have to waste another day. I picked up the car this evening, and now it looks like they backed into something. When examining the vehicle, I noticed the bumper's license plate was bent. Being new cars, the license plate is only a week a half old. I looked closer and there is a crack in the bumper and the exhaust is bent. I called up to the service department and asked them what they hit. I informed them that the license plate is bent, there is a crack on the bumper and the exhaust is bent. He then told me all that was already there. I bought this car as a CERTIFIED PREOWNED. It went over a rigorous inspection. This would not have passed Buick's inspection. I know I have not hit anything, and we park at the back of parking lots so we don't get dinged. I trusted them with my car and I am lying? Now, I have a new car with a cracked bumper and bent exhaust. I would recommend you not use Mac Haik for your service needs unless you want a reason to purchase a new car or make a claim on your insurance. More