MINI of the Main Line - Service Center

I have had a bad experience with this dealership from the beginning when I bought my 2010 Clubman new. As soon as I got it home, I noticed a rattle. It took them MONTHS to figure out what was wrong and fix beginning when I bought my 2010 Clubman new. As soon as I got it home, I noticed a rattle. It took them MONTHS to figure out what was wrong and fix it. Then, I immediately had another problem, which I'm sure was caused my damage that they did when they were trying to fix the rattle as the warning light came on as soon as I got it home from that repair, but they would not take responsibility for it and blamed me and of course, it was not covered under the warrantee. Then things started wearing quickly, like the tires, brakes...I was surprised that a 2 year old car needed new brakes and tires, then most recently the battery died. They keep telling me this is "normal" wear, but if it is, the quality of the this car is just not what it should be. Most recently when the battery died, I called Roadside assistance, who left me stranded in a parking lot for almost 5 hours, in 95 degree heat. They kept telling me they were "on their way," even saying they were there and looking at me at one point, which was obviously not true. I complained to MINI corporate about this experience, and about my car in general. They initially said they would like to make things right with me, so I asked them to buy this car back from me. After almost 2 weeks, they let me know that they refused to buy the car back, under any conditions! That tells me they must think something is wrong with the car!!!! They refused to help me in any way, saying only that they would register my complaint internally. When I asked to speak to the manager who made the decision, again they refused saying that I COULD NOT speak to him!! I also sent a complaint via email survey to the dealership, who NEVER responded to me! And by the way, on the dealership website where the "customer reviews" are listed, they must edit out the negative reviews as my review does not appear on the website. I'm getting rid of my Clubman, and will NEVER recommend a MINI to anyone, and would not recommend this dealership for anything. I think the car has great style, but the quality of workmanship is cheap and the car is unreliable. BUYER BEWARE!! More

Today I had another beyond-great service experience with MINI of the Main Line. All I can say is that they went far above and beyond expectations again. Ed and especially Dan went the extra mile, and by d MINI of the Main Line. All I can say is that they went far above and beyond expectations again. Ed and especially Dan went the extra mile, and by doing so they helped me avoid a frustrating and costly situation. They were very easy to deal with. I most appreciate that they handled things in a way that will enable me to enjoy one of my few days off... it was a day that I had been resigned to spending on dealing with car trouble, but because they were so accomodating, I can now spend the day doing something more rewarding! Thanks so much. PS. I am including Mark the motoring advisor here because he is the guy who sold me the Cooper a decade ago, and I find it amazing that if I go to the dealership once a year or so, he can still remember me! PPS. I would include Han from the service dept. as well, he is another great guy who has been very helpful. More

Main Line Mini came back to me and agreed to fix a problem I have with a timing chain at no cost to me. Thanks MLM! problem I have with a timing chain at no cost to me. Thanks MLM! More

These guys are the Best around, I bought my Mini from Mt laurel, But should have bought one from these guys. John is a great laidback salesman and Maher is so informative on parts and service. Everytime my laurel, But should have bought one from these guys. John is a great laidback salesman and Maher is so informative on parts and service. Everytime my Cooper S needs service or I need info, This is the place im going to for sure. And I'll be smarter at to where I should buy a Mini at next time ; ) More

Have been going to Mini of the Main Line for several years and their service and professionalism has always been excellent. I would have no qualms in recommending them for both sales and service years and their service and professionalism has always been excellent. I would have no qualms in recommending them for both sales and service More

I've had many encounters with the service and parts department of Mini on the Mainline. The environment of the shop is always very welcoming and helpful. Everyone seems to have a passion for cars and e department of Mini on the Mainline. The environment of the shop is always very welcoming and helpful. Everyone seems to have a passion for cars and especially Mini's. The service department never ceases to amaze me whenever i go in. Ed and Jeff are always so friendly and relaxed, but complete everything in a timely fashion. They are very knowledgable and i never feel like they are pushing me out the door. Maher and Dan in the parts department take their time with me every visit and get me whatever i need. They usually top off their great service with a pack of gum that is the same model mini that i have (JCW). I would suggest this dealership to anyone who is interested in, or has a mini. Great place filled with great people. More

I have noticed a marked improvement in service at MML since I started having my 2003 serviced after I bought it. They have goine out of their way to help me with some extensive (did I say expensive) ser since I started having my 2003 serviced after I bought it. They have goine out of their way to help me with some extensive (did I say expensive) service that I needed at the 65M marker. I must say that I am happy I spent the money because with new suspension bushings and brakes along with an errant brake vacuum assist my 2003 is better than new. Really! they gave me a new MINI as a loaner... and it's better than the 2010. I didn't realize how much I needed the work done. More

I have always received excellent service from these two men and I will always be a mini customer as a result. I also encourage all of my friends to go to these guys! men and I will always be a mini customer as a result. I also encourage all of my friends to go to these guys! More

I have been bringing my mini to this place since day one! I remember this place actually being about motoring and not so much about making a buck. I brought my mini in last month for a "courtesy check". I wa I remember this place actually being about motoring and not so much about making a buck. I brought my mini in last month for a "courtesy check". I was told at that time that i needed front and rear brakes and rotars. I turned down the work at that time. I took my vehicle to a well-respected shop in the main line area and was told that my brakes were still in good shape. I have attempted several times now to contact the, for lack of a better term, service manager and each time i was dished into the answering machine....... If i wanted this treatment i would have bought daewoo. More

I purchased my MINI MCS from MINI of the Main Line in 2003, and they have provided steadfast service ever since. Mark O'Neill was our Motoring Advisor, and he was a great font of information for my wife 2003, and they have provided steadfast service ever since. Mark O'Neill was our Motoring Advisor, and he was a great font of information for my wife and me as we decided to purchase our MINI. He made our experience a fun one! Ed and Jeff run a great service department and are awesome to work with. And Frank is a great presence in the dealership who knows customers by name and is always thinking about the customer and the MINI Community. More