MINI of West Chester - Service Center

new normal new procedures were quick and easy - staff very patient. As always, great service - efficient and everything was completed on time with great follow- new procedures were quick and easy - staff very patient. As always, great service - efficient and everything was completed on time with great follow-thru. The video and the walk around by the service tech was nice and informative. More

Dependable service Under the present circumstances, it's good to know that when you really need help, Otto's service department is dependable and considerate. Only need Under the present circumstances, it's good to know that when you really need help, Otto's service department is dependable and considerate. Only needed a tire fixed, but they made sure to get me in quickly and took care to make sure it was done properly, and took care regarding cleanliness. Great job! More

quick everything was done on time. good service. the only thing was two different make tires was put on, due to the time restraints probably because of man everything was done on time. good service. the only thing was two different make tires was put on, due to the time restraints probably because of manitory shutdown by state. More

Great Team I was there to get my Countryman inspected. Turned out that my insurance had expired. Preston and the team were very patient while I got the situati I was there to get my Countryman inspected. Turned out that my insurance had expired. Preston and the team were very patient while I got the situation corrected and a new insurance card faxed to them. They inspected the car and sent me on my way. Even with all that happened with my insurance I was out of there in a little over 2 hours. I didn't even need to get the loaner that was waiting for me. Thanks so much for your patience and excellent service. More

Best. Service. Ever. Preston and his team took care of me like was the only customer they had. From check-in to my Lyft back the office, everything was top flight, includ Preston and his team took care of me like was the only customer they had. From check-in to my Lyft back the office, everything was top flight, including a real-time explanation of the services performed on a video while my car on the lift. They even fixed my gas cap - complimentary. And all of this in the middle of a pandemic! More

Preston is competent and welcoming. All of the support staff are likewise. It’s a very low stress experience to get the car serviced. Having a loaner during the service is a bonus. staff are likewise. It’s a very low stress experience to get the car serviced. Having a loaner during the service is a bonus. More

price for a new front headlight bulb is outrageously high!!! The people are nice. The service center is very inviting. The price for this service was way too high. It seems to be too expensive to upkeep our m The people are nice. The service center is very inviting. The price for this service was way too high. It seems to be too expensive to upkeep our mini cooper. We just spent $2,000.00 to have a new axel and roters done last month, and now we had to pay about $300.00 for a headlight?!"! So, even though we like the Cooper, we will be looking at cars that have less expensive repairs when we buy another car next year. More

Very good service Preston is always responsive and explains each situation clearly and provides direction. I have worked with Preston for the last 5 years with my car Preston is always responsive and explains each situation clearly and provides direction. I have worked with Preston for the last 5 years with my car and he is consistently helpful and knowledgeable. The receptionist (cannot remember her name) also does a very good job and is always beyond polite. More

This is my third Mini... I drive Minis basically for two reasons: 1. I love the cars 2. I love Otto’s, and how they consistently provide top level service that makes my life easier, and helps me to enjoy reasons: 1. I love the cars 2. I love Otto’s, and how they consistently provide top level service that makes my life easier, and helps me to enjoy the cars that I love so much. Otto’s is not the closest dealership to me, but it is the only one I go to. More

Excellent , as always! You make us all feel special.Appreciate the knowledgeable explanations of what is needed. Always impressed with how clean the service area is.Love my 2013 Mini-stick shif special.Appreciate the knowledgeable explanations of what is needed. Always impressed with how clean the service area is.Love my 2013 Mini-stick shift-& want to keep driving it for a long time! Appreciate the waiting area & great coffee! More