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MINI of West Chester - Service Center

Exton, PA

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404 Reviews

404 Reviews of MINI of West Chester - Service Center

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May 18, 2020

Great Service The only place I go for an oil change. I know that it will get done right with the proper oil and the right amount. On top of that my car always comes More

by D Street
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2020 -

MINI of West Chester responded

On behalf of Preston and the Otto's MINI team, many thanks Derek!

May 18, 2020

Excellent service visit. Once again, Preston arranged for a thorough, timely, and accurate service visit, including routine oil change, etc, inspection, electrical checkup of More

by Barb&LittleBoyBlue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2020 -

MINI of West Chester responded

Thank you for your outstanding review and kind words for Preston and our service team. Your confidence is so important us. Many thanks for choosing Otto's!

May 18, 2020

Love it at Otto's! Even during a pandemic, great service as usual at Otto's. The car is running beautifully...but I'm always confident when I leave the service bay that More

by janh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2020 -

MINI of West Chester responded

Your trust and confidence means everything to us. We're thrilled to hear you enjoy working with Preston!

May 17, 2020

Maintenance Service I always receive good service from Otto's. I appreciate having the option of a loaner car especially now when I work in health care and getting time More

by jcwin2704
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

MINI of West Chester responded

Thank you for travelling the extra distance to service with us. We continue strive everyday to make your visit as convenient as possible especially in these challenging times.

May 16, 2020

Best dealership ever! Great service, friendly people (most have been there since I bought my Mini in 3011) and 360 client experience (web to mobile to in person to email). More

by Timbersprings
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Leamy
May 18, 2020 -

MINI of West Chester responded

Outstanding! Thank you for being a long time loyal member of the Otto's MINI family! We're thrilled to hear you have been so pleased.

May 15, 2020

Great communication The folks at Otto's Mini did a great job communicating with me throughout my service appointment. especially I appreciate the video walkthrough by the More

by jules996
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

MINI of West Chester responded

Excellent! We're happy to hear we have assisted you efficiently and effectively. Many thanks for choosing Otto's!

May 15, 2020

Preston is always great! I have always had a great experience coming to Ottos Mini and working with Preston. He always remembers me and my family, and goes above and beyond to More

by CarolineH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Barcus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

MINI of West Chester responded

Thank you for your wonderful compliments for the personalized service delivered by Preston! We truly appreciate your business.

May 14, 2020

Preston and OTTO Mini are always a pleasure to work with. They are professional and address all of my concerns without hassle. OTTO Mini has kept a clean and secure environment for business during this pande More

by Ckhuth929
Recommend Dealer
Yes
Employees Worked With
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2020 -

MINI of West Chester responded

We're delighted to hear you have enjoyed working with Preston and the Otto's MINI team. Many thanks for choosing Otto's as we work together through this challenging time.

May 09, 2020

Professional & Informative & Flexible My entire experience was excellent from drop off to pick up. Preston was especially helpful and explained everything to me. I trust his judgement. t More

by juzzimini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2020 -

MINI of West Chester responded

Excellent! Thank you for your wonderful endorsement of the service delivered by Preston on your recent visit. Earning your confidence and trust is so important to us.

May 07, 2020

The whole experience was quite pleasant. I’ll be back, even with the drive. The employees were all courteous and willing to assist at every moment. More

by Cherokee
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2020 -

MINI of West Chester responded

It is always gratifying to hear we have succeeded in making your visit a pleasant experience. Many thanks for choosing Otto's MINI!

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