MINI of West Chester - Service Center

Great service! They went over the car and sent a video of it pointing out the bad stuff they found. As a mechanic it helped make my decision to have them fix the pro They went over the car and sent a video of it pointing out the bad stuff they found. As a mechanic it helped make my decision to have them fix the problems and we had bought the car used and got the extended warranty, it paid off in this situation. All repairs were performed satisfactorily. More

Amazing customer service From the first person I encountered when I first drove up to the service center, to the woman who took care of the payments, every single person in Ot From the first person I encountered when I first drove up to the service center, to the woman who took care of the payments, every single person in Otto's had exceptional customer service! Preston went over everything with me regarding what was needed and answered all my questions. I would recommend Otto's to anyone! This is farther for me than another MINI dealership, but it is worth the drive due to their service and friendliness. Thank you Otto's!! More

always great. The service I have received has always been great. I have made appointments for service for my mini and never had a problem getting a loner. Thanks The service I have received has always been great. I have made appointments for service for my mini and never had a problem getting a loner. Thanks More

Auto brake service and PA Inspection I had my vehicle in for brake service, oil change, Pa State inspection and emissions inspection. I waited for the work to be completed. The time to I had my vehicle in for brake service, oil change, Pa State inspection and emissions inspection. I waited for the work to be completed. The time to complete the work was reasonable. The waiting area was comfortable and clean. All employees practiced social distancing, wore masks, and practiced Convid-19 safety protocols. My service representative was friendly and knowledgeable. More

Preston is the best!!!! I have been working with Preston for many years--2 Minis. He always makes sure that things are done right. Preston explains everything. He answers I have been working with Preston for many years--2 Minis. He always makes sure that things are done right. Preston explains everything. He answers my questions honestly. He is very knowledgeable and makes servicing my car, here, in stead of Exton, go smoothly. Preston goes the extra mile. I just had my car in for service. When I got home the interior lights would not go off. Preston was kind enough to come to the house to try to reprogram. We both tried. When that did not work, he left a loaner car for me and took my car back to the shop. Very early the next morning, I got the text that all was well. Preston is an asset to Otto's Mini. I would highly recommend Preston as a service advisor. Thank you, Preston. More

Preston is such an asset!! So professional, polite and empathetic! I bought my Mini in 2014 and never have been disappointed. When my maintenance program and warranty were fi So professional, polite and empathetic! I bought my Mini in 2014 and never have been disappointed. When my maintenance program and warranty were finished I thought about going to a local mechanic as everyone says the "dealer is more expensive." My decision could have also been compounded by the fact that the Exton Mini service had moved much further away, But I feel the cost is comparable and the trip is worth it. My last visit was under the Covid restrictions, I felt comfortable, safe and well taken care of. And as always Preston is always a pleasure to deal with. The coffee is good too! Thank you so much! More

Excellent Service! The wifi was good, the wait room was comfortable and Preston was honest and considerate. We would recommend Otto's MINI to any prospective mini owner! The wifi was good, the wait room was comfortable and Preston was honest and considerate. We would recommend Otto's MINI to any prospective mini owner! More

Great Service Preston was so helpful in explaining everything about my service visit, and even helping to navigate maintenance plan ins and outs, etc. And when it Preston was so helpful in explaining everything about my service visit, and even helping to navigate maintenance plan ins and outs, etc. And when it looked like I would need to come back for some finish work, he offered to have a loaner brought to me to help make it easier for service to be completed. Very helpful! More

All went well. Preston is an asset to Otto's and I enjoy catching up with him when I visit. I also amuse myself by looking at the BMW's and thinking about how the o Preston is an asset to Otto's and I enjoy catching up with him when I visit. I also amuse myself by looking at the BMW's and thinking about how the only way I could own one is if I moved my family into it. More

Preston As usual,and as expected, the service was 5 star. Preston was pleasant, prompt and professional. My loaner car was ready and waiting for my arrival a As usual,and as expected, the service was 5 star. Preston was pleasant, prompt and professional. My loaner car was ready and waiting for my arrival and absolutely pristine. Otto's is always a pleasant experience. More