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MINI of West Chester - Service Center

Exton, PA

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404 Reviews

404 Reviews of MINI of West Chester - Service Center

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June 07, 2020

Amazing customer service From the first person I encountered when I first drove up to the service center, to the woman who took care of the payments, every single person in Ot More

by mm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2020 -

MINI of West Chester responded

Thank you for your wonderful compliments for Preston and our service team. We truly appreciate the extra distance you travel to service with us here at Otto's!

June 06, 2020

always great. The service I have received has always been great. I have made appointments for service for my mini and never had a problem getting a loner. Thanks More

by blancheolliviere
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2020 -

MINI of West Chester responded

Thank you for servicing with us here. We're happy to hear you have found it easy and convenient here at Otto's!

June 04, 2020

Auto brake service and PA Inspection I had my vehicle in for brake service, oil change, Pa State inspection and emissions inspection. I waited for the work to be completed. The time to More

by Doug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2020 -

MINI of West Chester responded

Thank you for servicing with us in these especially challenging times. We truly appreciate your business.

June 03, 2020

Preston is the best!!!! I have been working with Preston for many years--2 Minis. He always makes sure that things are done right. Preston explains everything. He answers More

by suezque
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2020 -

MINI of West Chester responded

Thank you for your wonderful endorsement of your service advisor Preston! Your satisfaction and confidence is so important to us. Many thanks from all of us here at Otto's MINI!

June 03, 2020

Preston is such an asset!! So professional, polite and empathetic! I bought my Mini in 2014 and never have been disappointed. When my maintenance program and warranty were fi More

by suzanne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Barcus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2020 -

MINI of West Chester responded

Excellent! We'so pleased to hear Preston and the Otto's MINI team have continued to provide value to you making the extra distance traveled worthwhile to you. Many thanks for servicing with us during these challenging times.

May 29, 2020

Excellent Service! The wifi was good, the wait room was comfortable and Preston was honest and considerate. We would recommend Otto's MINI to any prospective mini owner! More

by MINILOVER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2020 -

MINI of West Chester responded

Excellent! We pleased to hear we were able to deliver comfortable and efficient visit while you waited. Thank you for your recognition of Preston and thank you for choosing Otto's MINI!

May 24, 2020

All went well. Preston is an asset to Otto's and I enjoy catching up with him when I visit. I also amuse myself by looking at the BMW's and thinking about how the o More

by andrewjospotter
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

MINI of West Chester responded

We're happy to hear your enjoy working with Preston! A special thanks from all of us here at Otto's for servicing with us in these challenging times.

May 24, 2020

Great Service Preston was so helpful in explaining everything about my service visit, and even helping to navigate maintenance plan ins and outs, etc. And when it More

by JessM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

MINI of West Chester responded

We're so pleased to hear Preston was able to accommodate your service needs so efficiently and effectively. Many thanks again for choosing Otto's!

May 22, 2020

Preston As usual,and as expected, the service was 5 star. Preston was pleasant, prompt and professional. My loaner car was ready and waiting for my arrival a More

by pammroz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2020 -

MINI of West Chester responded

That's great to hear!! Thank you for your continued business and the kind words about Preston!

May 20, 2020

This is a very easy review to write... Preston and Ottos Mini is simply FIRST CLASS! I had a time restriction and Preston an the team came thru in spades! More

by Profpyrex1954
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2020 -

MINI of West Chester responded

Outstanding! We know your time is valuable. We're delighted to hear Preston and the team responded so efficiently!

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