MINI of West Chester - Service Center

Great Service Experience This service center is terrific. Spacious, clean, well-staffed and well-stocked if you wait while service is done. Kept in touch with me via text thro This service center is terrific. Spacious, clean, well-staffed and well-stocked if you wait while service is done. Kept in touch with me via text throughout the service. Even sent me a VIDEO tour of the underside of my car while it was on the lift! Was able to approve service, view my invoice and pay on my phone. The sprayed the car with disinfectant before and after they worked on it. This was a great experience. Car is in tip top shape! Thanks Otto's! More

Quick and easy service appointment. My scheduled maintenance appointment was easy and convenient. I received a video of the inspection performed by the service tech, which gave me a view My scheduled maintenance appointment was easy and convenient. I received a video of the inspection performed by the service tech, which gave me a view of the underside of my car, tire wear, and brake wear. I only needed an oil change, and the service manager didn't try to sell me anything else, making it as quick as possible to get my car back on the road. I was given a brand new convertible as a courtesy car, which was very enjoyable to drive for the short period that I needed it! More

Preston was very attentive and kept me informed of the progress of my service. As a new mini owner, I’ve been pleased with every aspect of my purchase and service experiences. progress of my service. As a new mini owner, I’ve been pleased with every aspect of my purchase and service experiences. More

State Inspection and service contract check Overall service was great , Preston took great care of my mini , everything is up to date now , will be coming back for replacing tires before next in Overall service was great , Preston took great care of my mini , everything is up to date now , will be coming back for replacing tires before next inspection. More

Quick and complete My good ‘ole Mini convertible was in for inspection. No problemo - and on we go. A short, comfortable wait included a fig bar, chewy gummies, and a My good ‘ole Mini convertible was in for inspection. No problemo - and on we go. A short, comfortable wait included a fig bar, chewy gummies, and a coffee. After I got back in a clean, sanitized car, I had to lower the roof to drive home. Top down is always the best. More

Experience I had with the service department Everyone was very polite, accommodating, and informative. Worked well with the covid situation going on. Was a little apprehensive about taking my c Everyone was very polite, accommodating, and informative. Worked well with the covid situation going on. Was a little apprehensive about taking my car in but worked out well. More

Best of the best . I was a bit shocked at the number of service items on the list, but I adjust quickly: have put a lot of miles on the car in the past year comm . I was a bit shocked at the number of service items on the list, but I adjust quickly: have put a lot of miles on the car in the past year commuting between Altoona, Gettysburg, and my kid's house in the Valley Forge area. Preston is objective and kind, and practical in a way I am not. Which is exactly what I need. Bob Dettmann did excellent work. What a good guy. Sending a complimentary letter to Mr. Fritz. Should be on paper with a real signature. More

Terrific and friendly service! Preston offers objective advice and takes care of the little details that make a big difference. Thanks for keeping my MINI running great! advice and takes care of the little details that make a big difference. Thanks for keeping my MINI running great! More

Inspection and rotation Service was a great experience. Getting a video of the car being inspected is a nice touch. Only negative was that it took 2 hours for inspection and Service was a great experience. Getting a video of the car being inspected is a nice touch. Only negative was that it took 2 hours for inspection and tire balance and rotation. Seemed too long for this operation. More

Great service! They went over the car and sent a video of it pointing out the bad stuff they found. As a mechanic it helped make my decision to have them fix the pro They went over the car and sent a video of it pointing out the bad stuff they found. As a mechanic it helped make my decision to have them fix the problems and we had bought the car used and got the extended warranty, it paid off in this situation. All repairs were performed satisfactorily. More