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MINI of West Chester - Service Center

Exton, PA

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404 Reviews

404 Reviews of MINI of West Chester - Service Center

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July 03, 2020

Great Service Experience This service center is terrific. Spacious, clean, well-staffed and well-stocked if you wait while service is done. Kept in touch with me via text thro More

by AReyman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2020 -

MINI of West Chester responded

Outstanding! We're pleased to hear your visit was efficient and informative. We are making every effort possible to operate safely in these challenging times. Thanks again for choosing Otto's!

June 29, 2020

Quick and easy service appointment. My scheduled maintenance appointment was easy and convenient. I received a video of the inspection performed by the service tech, which gave me a view More

by Angryjonny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2020 -

MINI of West Chester responded

We're pleased to hear your service visit was informative and convenient with the use of a loaner vehicle. Many thanks for choosing Otto's MINI!

June 25, 2020

Preston was very attentive and kept me informed of the progress of my service. As a new mini owner, I’ve been pleased with every aspect of my purchase and service experiences. More

by carolacarlson
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

MINI of West Chester responded

Thank you for your kind comments for Preston and the Otto's MINI team. We're thrilled to hear you have been so pleased.

June 22, 2020

State Inspection and service contract check Overall service was great , Preston took great care of my mini , everything is up to date now , will be coming back for replacing tires before next in More

by stait60962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2020 -

MINI of West Chester responded

Thank you for your recognition of Preston and for servicing with us in these unprecedented times.

June 19, 2020

Quick and complete My good ‘ole Mini convertible was in for inspection. No problemo - and on we go. A short, comfortable wait included a fig bar, chewy gummies, and a More

by Cbeersea
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

MINI of West Chester responded

Great to hear we were able to perform an efficient and comfortable service experience for you. Enjoy many days of top down motoring this summer!

June 18, 2020

Experience I had with the service department Everyone was very polite, accommodating, and informative. Worked well with the covid situation going on. Was a little apprehensive about taking my c More

by donna02239
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2020 -

MINI of West Chester responded

We are doing our best to keep our customers and staff safe by implementing the necessary precautions. Thank you for servicing with us in these challenging times.

June 16, 2020

Best of the best . I was a bit shocked at the number of service items on the list, but I adjust quickly: have put a lot of miles on the car in the past year comm More

by pjsesq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Dettmann
Jun 17, 2020 -

MINI of West Chester responded

Thank you for your kind words for Preston and Bob. We look forward to assisting you in keeping your MINI operating at is best. Thanks again for choosing Otto's!

June 14, 2020

Terrific and friendly service! Preston offers objective advice and takes care of the little details that make a big difference. Thanks for keeping my MINI running great! More

by dlunruh
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2020 -

MINI of West Chester responded

Friendly and efficient service is always our goal for you at each service visit. Thank you for your kind compliments for the service delivered by Preston!

June 14, 2020

Inspection and rotation Service was a great experience. Getting a video of the car being inspected is a nice touch. Only negative was that it took 2 hours for inspection and More

by MountJoyMike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There was a woman too
Jun 15, 2020 -

MINI of West Chester responded

We're pleased to hear your found the video informative. Two hours is the amount of time we will typically expect for this visit. Please accept our apologies if this was not communicated to you effectively upon check in.

June 08, 2020

Great service! They went over the car and sent a video of it pointing out the bad stuff they found. As a mechanic it helped make my decision to have them fix the pro More

by russ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2020 -

MINI of West Chester responded

Excellent! We're pleased to hear you found the video informative in your decision making. Many thanks for choosing Otto's!

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