MINI of West Chester - Service Center

Clean, courteous and professional Otto's is an impressive facility. The shop is cleaner than some restaurants, and everyone I dealt with was sharp, polite and clearly well-trained. Otto's is an impressive facility. The shop is cleaner than some restaurants, and everyone I dealt with was sharp, polite and clearly well-trained. More

Unexpected and always scary engine light My engine light came on, which is always scary, especially when the dealer is an hour away... Otto's was able to get me in immediately on a Saturday a My engine light came on, which is always scary, especially when the dealer is an hour away... Otto's was able to get me in immediately on a Saturday and hooked me up with a loader car. Fortunately they were able to diagnose the issue and resolve all in several hours. Even better the parts that needed replacing were under extended warranty and the whole visit did not cost me anything. Preston the service manager and Kyle who did the work, were awesome. The service they provided was outstanding and for someone who is a worrier, I felt very well taken care of. Thank you for a great experience that ended way better than I expected! More

Satisfied In my personal I love BMW and MINI and I also trust otto’s mini team. So My next vehicle I will go to otto’s bmw hope the service the same. In my personal I love BMW and MINI and I also trust otto’s mini team. So My next vehicle I will go to otto’s bmw hope the service the same. More

Super Service - Most Awesome Melissa this was a most awesome experience. from the drop-off. I drove in having scheduled and anticipating to wait for my vehicle; however after a brief co this was a most awesome experience. from the drop-off. I drove in having scheduled and anticipating to wait for my vehicle; however after a brief conversation with Melissa I was informed and convinced I would be much more comfortable taking a loaner vehicle until my services (new tires, new brakes, antenna, plugs, wires, and oil change) were complete. the loaner was sitting there awaiting and Melissa had me in the car and on the road in a matter of minutes. the IM notification of services was quite unique and very useful and easy. last at pickup, when I arrived they swiftly took the loaner vehicle and walked me straight to the checkout counter and my paperwork was already sitting on the counter waiting for me to arrive. after payment I walked back out and the car was ready with keys in and waiting for me to drive away. as stated - Super Service. thanks Melissa. More

Melissa...service manager was great Everyone t this place is great from Chad in sales to Melissa in service. Even the woman. who answers th phone and the on who took. my money. Everyone t this place is great from Chad in sales to Melissa in service. Even the woman. who answers th phone and the on who took. my money. More

Eye candy in the waiting room! We have all been there, waiting in the waiting room looking at the new cars... then sitting in the new car , and viola you are talking about differen We have all been there, waiting in the waiting room looking at the new cars... then sitting in the new car , and viola you are talking about different cars and the features... Forget the fact that you were only in for service of your 2013 Cooper S.... but ended up going home in a 2017 that you just had to have. This is the second MINI i have purchased from Otto's and WILL continue. From the moment I walked in the door, to the time I left, I was given a feeling that i was not "just" a customer. I felt to be part of the Otto's family. The world needs more people who are as nice as Otto's MINI employees. Their employees actually care about their customers satisfaction during and after the sale. In today's world that caring is priceless. Thank you Derek for being so awesome throughout the whole sales process! More

Service efficiency Just a note to say how much I appreciate the prompt and thorough job you guys did with my Mini this morning. Got in a bit early and waited. All was d Just a note to say how much I appreciate the prompt and thorough job you guys did with my Mini this morning. Got in a bit early and waited. All was done expeditiously, I was kept informed as to progress and changes. Congratulations on proving this great service. Regards, Donald K More

Above and Beyond As an owner of the 4th Mini we have purchased from Otto's, I feel quite qualified to state that Pete, along with the entire Otto's team, have brought As an owner of the 4th Mini we have purchased from Otto's, I feel quite qualified to state that Pete, along with the entire Otto's team, have brought the car buying and servicing experience to a level un matched anywhere, in fact it is a joy to go to Otto's for service as we are treated like Family. I just can't imagine buying or servicing another vehicle without Pete, he has become more than a "Motoring Advisor", more like a trusted Friend. Pete has Mastered "Exceptional Customer Service & Care", hands down, beyond a moment of doubt !!!! More