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MINI of West Chester - Service Center

Exton, PA

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404 Reviews

404 Reviews of MINI of West Chester - Service Center

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July 19, 2020

I was pleased with the service but disappointed the car wasn’t vacuumed upon pick up. I appreciate the work being done on time. Good customer service. More

by Lsimeone55
Recommend Dealer
Yes
Employees Worked With
Kevin Pinkerton I think
Jul 20, 2020 -

MINI of West Chester responded

Please accept our apologies for our apparent oversight in the vacuuming of your vehicle. We appreciate your feedback and look forward demonstrating the full superior service experience we are typically known for on your next visit.

July 19, 2020

Easy process, drop off and pick up I usually stress about taking my car in for service but Preston is always so pleasant to work with. As soon as I saw him, my anxiety went away. Al More

by Jennie S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

MINI of West Chester responded

Outstanding! Its great to hear you have enjoyed working with Preston. We do our best to make service easy and efficient for you here at Otto's!

July 17, 2020

Professional, great customer service. Really liked the virtual inspection sent to me by email. Will be bringing my Mini back for service and maintenance in the future. More

by Dnewrobinson
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Jul 20, 2020 -

MINI of West Chester responded

Thank you for servicing with us. We're pleased to hear you found virtual inspection sent to you to be informative. We look forward to seeing you again on a future visit.

July 14, 2020

Great service We had a minor issue with our new mini. Preston was there at the beginning, greeted us, explained the process, and we were on our way with a loaner v More

by Friend of Challis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

MINI of West Chester responded

Great to hear Preston was able to make everything smooth and easy for you! Many thanks for choosing Otto's!

July 14, 2020

good as always Good communication, reasonable prices, uses technology in a helpful way. They were well set up for COVID-19 and it felt safe to use the service durin More

by Adam F
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2020 -

MINI of West Chester responded

We're gratified to hear your visit was completed so effectively. We are working hard to maintain a safe environment for all in these challenging times. Many thanks from all of us here at Otto's.

July 12, 2020

The staff involved with my vehicle were real helpful and on point. Any and all questions and concerns were answered in a friendly and informative way More

by Duncan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

MINI of West Chester responded

Excellent! We're delighted to hear you were so pleased. Many thanks from all of us here at Otto's MINI!

July 12, 2020

Satisfactory Service My mini was in for yearly service. I was pleased to be greeted with Preston when I arrived. This is only my 3rd time coming in for service and he has More

by Rfowler122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

MINI of West Chester responded

Thank you for your wonderful compliments for the service delivered by Preston. We always want to provide a friendly and informative visit for you. Many thanks for choosing Otto's!

July 12, 2020

Great service I appreciated the service starting from arrival until my MINI was ready. Preston was really helpful by texting me throughout to keep me updated and I More

by ML
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

MINI of West Chester responded

We're pleased to hear you found your service visit to be efficient and informative. That's always our goal for you here at Otto's!

July 09, 2020

Came in for service and inspection on my Countryman Very impressed with the the appointment process. Loved what is basically a no-touch process. One less thing to stress about these days! They even took More

by Lisa HT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone in the service bay!
Jul 10, 2020 -

MINI of West Chester responded

Great to hear we could help make your visit successful and stress free. We are working hard to provide the safest environment possible in these challenging times. Many thanks for choosing Otto's!

July 03, 2020

It’s always a pleasure working with Preston. He’s always helpful and patient with me trying to understanding what my car needs and making sure I’m comfortable while waiting for my car. More

by Ericka
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2020 -

MINI of West Chester responded

Excellent! We're delighted to hear you have enjoyed working with Preston. Many thanks from all of us here at Otto's.

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