MINI of West Chester - Service Center

great service, friendly staff Great service, friendly staff, were able to get in right away, even though the service department was booked up. Very friendly and helpful team. We re Great service, friendly staff, were able to get in right away, even though the service department was booked up. Very friendly and helpful team. We really appreciated everyone's help. Thanks. More

Top rated service department Melissa is awesome! She's always polite, courteous, knowledgeable, and accommodating my schedule for needed service. Highly recommend Otto's Servic Melissa is awesome! She's always polite, courteous, knowledgeable, and accommodating my schedule for needed service. Highly recommend Otto's Service Department even after warranty has elapsed, More

Top notch sales and service Working with Otto's for sales and service is always a great experience. Very friendly and willing to work to find the exact car you want. And after Working with Otto's for sales and service is always a great experience. Very friendly and willing to work to find the exact car you want. And after the sale or service visit the team always follows up and stays in touch. I worked with Micheal Dixon who could not be more helpful. I have purchased many cars and worked with many dealers and Mr Dixon and Otto's are among the very best. More

First Time Experience I recently purchased a used Mini Cooper (my first one) and wanted it checked over, oil changed, and any other recommended service. Having never been t I recently purchased a used Mini Cooper (my first one) and wanted it checked over, oil changed, and any other recommended service. Having never been to Otto's Mini I was very pleased with everything from making the appointment, having Preston walk me through everything in detail, and the ease of the online features throughout the service. Otto's has definitely become my service center of choice and will not be taking my Mini anywhere else. The staff was incredible and the service impeccable! More

Excellent service I have purchased two Minis at Ottos MINI because of their service department. Melissa Gibson does an excellent job of explaining what work is needed I have purchased two Minis at Ottos MINI because of their service department. Melissa Gibson does an excellent job of explaining what work is needed and making sure that it is done. More

Required to use due to warranty Was able to get appt for a check engine light and rental car. (Through Preston). Upon drop off dealt with a female... Rental car was dirty, smelled o Was able to get appt for a check engine light and rental car. (Through Preston). Upon drop off dealt with a female... Rental car was dirty, smelled of smoke and had approx 1/4 tank of gas in it... Too many issues with my mini (3 -4 times in in 3 years) for engine issues.... Prior new purchase 2005 325 Ci had 100,000 miles and blown engine after immaculate service record... Never buy BMW product again! More

Mechanical failure. I had a mechanical failure that required immediate attention. The service department returned my call within 15 minutes. I was greeted promptly when I I had a mechanical failure that required immediate attention. The service department returned my call within 15 minutes. I was greeted promptly when I arrived to the dealership- there was a loner car waiting for me. Melissa called to explain the issue and gave me updates, which I greatly appreciated. I had my car back 2 days later, More

Always a pleasure I have been using Otto’s for four years now (3 with a leased vehicle and now one with my owned MINI) and the service department has always provided ex I have been using Otto’s for four years now (3 with a leased vehicle and now one with my owned MINI) and the service department has always provided excellent service and recommendations. A separate shout out to manager Melissa for keeping me informed. More

State inspection and service Service was easy. I was kept up to date on progress. Car was ready as requested. Car was serviced and washed and easy to ick up. All staff was very fr Service was easy. I was kept up to date on progress. Car was ready as requested. Car was serviced and washed and easy to ick up. All staff was very friendly. More

Great Otto's experience as always. Came in to have a clucking noise checked out on my 2015 Cooper S HT. Rurns out the issue was relatively minor, and honored under warranty as well. Eve Came in to have a clucking noise checked out on my 2015 Cooper S HT. Rurns out the issue was relatively minor, and honored under warranty as well. Everyone at MINI went out of their way to give me a positive experience as always. 10/10 would recommend to others. More