MINI of West Chester - Service Center

Quick and concise A checkup, state inspection and replacement of a worn trunk actuator assembly. All done quickly and efficiently with a reserved appointment while I wa A checkup, state inspection and replacement of a worn trunk actuator assembly. All done quickly and efficiently with a reserved appointment while I waited. Thank you. More

Such a great day The weather was perfect and what do they offer me? The sweetest convertible ever! I was almost sad they finished my service appointment in half the The weather was perfect and what do they offer me? The sweetest convertible ever! I was almost sad they finished my service appointment in half the time they projected. More

My Mini Guys & Gals I’ve only taken my 2014 to Otto’s for servicing since purchase. My drive from another state (45mins.). When needed this is a loaner. I’ve only taken my 2014 to Otto’s for servicing since purchase. My drive from another state (45mins.). When needed this is a loaner. More

Efficient and friendly service. Another fantastic experience with Otto’s Mini Service team. Work was done right and on time. I really appreciate the loaner car service they provide w Another fantastic experience with Otto’s Mini Service team. Work was done right and on time. I really appreciate the loaner car service they provide while the work was done on my car. More

Great customer service and work performed. Preston does a fine job of communicating Everyone is friendly and helpful reason I keep returning from PHILADELPHIA to have my c and work performed. Preston does a fine job of communicating Everyone is friendly and helpful reason I keep returning from PHILADELPHIA to have my car serviced More

Good service Preston was very helpful. Staff is flexible with what you need as far as waiting or rental. I love that you go online and schedule your appointment. Preston was very helpful. Staff is flexible with what you need as far as waiting or rental. I love that you go online and schedule your appointment. Never had to wait for parts etc. More

Pleasant and efficient Otto’s staff were pleasant and helpful. The work was done quickly and efficiently and they even cleaned my car inside and out. I will certainly use th Otto’s staff were pleasant and helpful. The work was done quickly and efficiently and they even cleaned my car inside and out. I will certainly use them again. More

Ok, but not done yet Deficiency not corrected, but car is back in shop for further diagnosis/repair. Service people are great! Hope they find/solve the problem. It seems q Deficiency not corrected, but car is back in shop for further diagnosis/repair. Service people are great! Hope they find/solve the problem. It seems quite elusive. More

Warrantee maintance Had a software recall that went smooth and quick. Service as always was friendly and customer oriented. Otto’s Mini is such a great place to handle yo Had a software recall that went smooth and quick. Service as always was friendly and customer oriented. Otto’s Mini is such a great place to handle your Mini’s needs. More

Impressive! I've never had better service with any other automobile I've ever owned...and I've always purchased new, not used cars. First, this service center is I've never had better service with any other automobile I've ever owned...and I've always purchased new, not used cars. First, this service center is immaculate. Secondly, they are thorough and exacting in their work. Preston Jackson, my service advisor, listened carefully to my concerns, addressed them, and discussed the findings afterward. Being the main point of contact and liaison between the staff and the public, the service advisor has a huge impact on the overall experience of a service visit. And Preston is definitely an asset to this dealership! Additionally, the mechanics are meticulous...very professional in appearance and demeanor. More