MINI of West Chester - Service Center

Very Professional and Capable Staff I always appreciate how clearly the team communicates with me about the reason for service, potential repairs and possible other needs. Topped of flui I always appreciate how clearly the team communicates with me about the reason for service, potential repairs and possible other needs. Topped of fluids. Didn’t worry that I need until Saturday afternoon to return my loaner although my car was ready on Friday evening. More

Friendly, knowledgeable, helpful staff Every encounter I have had with the employees at Otto’s has been a pleasant experience. The Service Advisor is very knowledgeable and keeps in touch w Every encounter I have had with the employees at Otto’s has been a pleasant experience. The Service Advisor is very knowledgeable and keeps in touch with me when my car is in for service. More

Service Excellence They are helpful and pleasant. Communication is excellent. Took great care of my me and my car! They also understood that I would need the loaner an They are helpful and pleasant. Communication is excellent. Took great care of my me and my car! They also understood that I would need the loaner an extra day because I was out of town! More

Excellent Service manager Melissa Gibson is outstanding! She communicates efficiently and always explains the issues with the vehicle in a comprehensive yet un Service manager Melissa Gibson is outstanding! She communicates efficiently and always explains the issues with the vehicle in a comprehensive yet understandable fashion. It’s always a pleasure to work with her. More

Exceptional Experience Our Mini Cooper Convertible went in for its first service at Otto's last week. We were surprised at the exceptional service and attention we received Our Mini Cooper Convertible went in for its first service at Otto's last week. We were surprised at the exceptional service and attention we received. We highly recommend Otto's based on our first experience. More

Service Review Great overall service for my 2013 Mini Cooper. Although I have to travel more than 25 miles from Newark Delaware - the trip was worth it Great overall service for my 2013 Mini Cooper. Although I have to travel more than 25 miles from Newark Delaware - the trip was worth it More

Great Experience I was in and out quickly for both drop-off and pickup - my loaner was ready to go and there was no line at all. Once I received my recommendations, I I was in and out quickly for both drop-off and pickup - my loaner was ready to go and there was no line at all. Once I received my recommendations, I was easily able to reach Melissa Gibson to discuss what I wanted done. Melissa has been my service advisor for several years now, and I've had an excellent experience with her all around. She's extremely helpful and friendly. The work that I had done to my vehicle was done quickly and done right, the first time. More

Excellent!! OTTO'S service is top notch!! Everyone is wonderful from the moment you walk thru the doors. Melissa, Kyle, and Carol took excellent care of me and my OTTO'S service is top notch!! Everyone is wonderful from the moment you walk thru the doors. Melissa, Kyle, and Carol took excellent care of me and my vehicle. More

Best Dealer Service Experience in 40 years Otto’s Mini is by far the best car dealer service experience I have had in 40 years of driving. Every detail is taken care of. I drive 15 miles out of Otto’s Mini is by far the best car dealer service experience I have had in 40 years of driving. Every detail is taken care of. I drive 15 miles out of my way to service my car there. They make everything seamless and communication is exemplary. 👍🏻👍🏻 More

Always a Pleasure It's always a pleasure dealing with Melissa in the service department. She always makes you feel like you're the only client. Her and her team of te It's always a pleasure dealing with Melissa in the service department. She always makes you feel like you're the only client. Her and her team of technicians always do a superb job. More