MINI of West Chester - Service Center

So easy! I love coming into Otto's for service. They are very welcoming and it's so easy. I can drop off my car, get a loaner, and be on my way within minutes. I love coming into Otto's for service. They are very welcoming and it's so easy. I can drop off my car, get a loaner, and be on my way within minutes. More

Great Experience Prompt sign-in, accurate diagnosis, and service delivered within specified time. The loaner sign-out process was efficient too. Melissa is extremely c Prompt sign-in, accurate diagnosis, and service delivered within specified time. The loaner sign-out process was efficient too. Melissa is extremely courteous and knowledgable! More

Tuneup service I I am truly overwhelmed and thankful for the service That me and my mini Cooper receive I would recommend anyone to come there services Meliss I I am truly overwhelmed and thankful for the service That me and my mini Cooper receive I would recommend anyone to come there services Melissa also you do it amazing job thank you so much Mrs. Moore ?? More

Well done again! Melissa greeted me and was very efficient in getting my information and service request. She is always positive and professional whenever I bring my c Melissa greeted me and was very efficient in getting my information and service request. She is always positive and professional whenever I bring my car for service. I only needed simple checkup and the car was ready in a very short time. They even washed the car and did the windows! I like bringing my car here for service. More

1st time serviced on my new mini Preston Jackson was the greatest. All was well with my car, very informative and pleasant experience. Thank you , wish you weren't so far away! Preston Jackson was the greatest. All was well with my car, very informative and pleasant experience. Thank you , wish you weren't so far away! More

Unannounced visit I had to drop off unannounced. They took card of my Mini right that same day. I have no complaints at all. Very Happy employees. :) I had to drop off unannounced. They took card of my Mini right that same day. I have no complaints at all. Very Happy employees. :) More

Very efficient, people there are nice and honest! The waiting room is clean and friendly, with drinks and snack. I finished quite a bit thing on my phone. A great experience! The waiting room is clean and friendly, with drinks and snack. I finished quite a bit thing on my phone. A great experience! More

Love the service I get at Otto's MINI. I love the service I get at Otto's MINI in Exton. They are so efficient and I especially love how I get a text message that shows what needs to be don I love the service I get at Otto's MINI in Exton. They are so efficient and I especially love how I get a text message that shows what needs to be done and that I can approve the service right from my phone, so easy and quick. Melissa Gibson, my service advisor is absolutely wonderful and knows her stuff. Everyone there at Otto's are just a really great team, that work very well together. More

Impressive customer service Ottos Mini has been impressive and the employees and management have earned and deserve my business. They are knowledgeable, thoroughly professional a Ottos Mini has been impressive and the employees and management have earned and deserve my business. They are knowledgeable, thoroughly professional and friendly whether I have been there to shop for a new Mini or have my current one serviced. Easily recommend others to see them for sales or service. More

Went above and beyond to get me the best deal. Preston went the extra mile to honor two coupons that were not really meant to be used together. Repairs and services add up quickly and every little Preston went the extra mile to honor two coupons that were not really meant to be used together. Repairs and services add up quickly and every little discount helps! He also replaced my windshield washer motor free of charge because he discovered that the problem was actually a clog and not the motor after he installed it. I also had them detail my car inside and out and it turned out amazing! Looks brand new! More