MINI of West Chester - Service Center

2004 Mini Cooper in for Service I always like taking my car to Otto's mini. The work is always good and they work hard to make sure I understand any recommendations they have. I always like taking my car to Otto's mini. The work is always good and they work hard to make sure I understand any recommendations they have. More

Needed new tires and it was done in a timely fashion Nice clean shop and things are done in a friendly and timely fashion. Needed new tires and also had a new break light installed. Thank You. Nice clean shop and things are done in a friendly and timely fashion. Needed new tires and also had a new break light installed. Thank You. More

Great service department Best dealer service experience to date. Easy scheduling, thorough communication, quality loaner. Preston was a fantastic SA. Tech was great. Cover Best dealer service experience to date. Easy scheduling, thorough communication, quality loaner. Preston was a fantastic SA. Tech was great. Covered service area, really nice. I will return. More

Well performed service Service experience could not be easier. Prompt courteous professional employees. Easy check in, timely work follow up and a clean done car at checkout Service experience could not be easier. Prompt courteous professional employees. Easy check in, timely work follow up and a clean done car at checkout what could be easier More

Friendly Service My tire was replaced under the protection plan I purchased with the car. While at the dealership, they also worked on an intermittent noise problem. My tire was replaced under the protection plan I purchased with the car. While at the dealership, they also worked on an intermittent noise problem. More

Professional, friendly and dependable service. Your Otto's staff is very professional and helpful. I am pleased and will return. Like the digital updates but not a big fan of surveys in general. Th Your Otto's staff is very professional and helpful. I am pleased and will return. Like the digital updates but not a big fan of surveys in general. Thank you! More

Fantastic Everyone was polite and helpful. My Mini was serviced cleaned and ready to go on time. I didn't miss a beat while I was driving a 2018 loaner. Everyone was polite and helpful. My Mini was serviced cleaned and ready to go on time. I didn't miss a beat while I was driving a 2018 loaner. More

MINI towed in I had a major breakdown requiring a tow. A friend recommended I elect to have car towed here due to Otto's great reputation for customer service. I I had a major breakdown requiring a tow. A friend recommended I elect to have car towed here due to Otto's great reputation for customer service. I wasn't disappointed!! They came through with some great money saving advice that a std garage would not have known about, in my opinion. Sometimes tough to get through to on the phone though........must be busy. More

Efficient Getting a vehicle serviced is usually a hassle but not at Otto’s Mini. i was warmly greeted when I drove in. The waiting area was comfortable. And my Getting a vehicle serviced is usually a hassle but not at Otto’s Mini. i was warmly greeted when I drove in. The waiting area was comfortable. And my car was nice and clean when I left, More

Bumper Had a scuff and scratch on my bumper that I thought was covered on my dent warranty. It wasn’t, which was somewhat disappointing but they were able to Had a scuff and scratch on my bumper that I thought was covered on my dent warranty. It wasn’t, which was somewhat disappointing but they were able to take care of it quickly and for a pretty reasonable cost and also washed the car. More