MINI of West Chester - Service Center

Voltage issue, fan blower was not functioning I was a little disappointed that the battery was only charged, instead of replaced. It worries me that this will happen again. That being said, they I was a little disappointed that the battery was only charged, instead of replaced. It worries me that this will happen again. That being said, they noticed a bubble in the tire and replaced it, which was a good catch. Also rotated and aligned which was also great. Charlotte got me in very quickly (since my defrosters were non-functional causing me to be unable to drive in the rain) and gave me a fantastic 2018 Countryman loaner, which I THOROUGHLY enjoyed. More

Average Quick to send you to the sales Deparment. Very nice that my mini was washed. Service rep was nice but not very friendly. First person we talked to did Quick to send you to the sales Deparment. Very nice that my mini was washed. Service rep was nice but not very friendly. First person we talked to didn’t informed me he was going to be away for long period of time so it was awkward calling him with questions and had to deal with someone else. More

issue not fixed The problem my son brought the car in for was not identified or fixed. However, they did identify multiple other issues to fix. My son states the ca The problem my son brought the car in for was not identified or fixed. However, they did identify multiple other issues to fix. My son states the car is still making the noise and took a video of the noise to show the dealership so they can diagnose and fix the problem. More

Only problem is the distance I travel Service met all my expectations They were able to complete work even though I was there ahead of scheduled mileage. The dealership provides a comforta Service met all my expectations They were able to complete work even though I was there ahead of scheduled mileage. The dealership provides a comfortable environment More

Otto’s MINI Service 1, MINI assembly OXFORD, UK 0 I bought two new MINI’s at the first of 2018. Mine, I learned after a few days had a non-working A/C system. I made an appointment and brought in my I bought two new MINI’s at the first of 2018. Mine, I learned after a few days had a non-working A/C system. I made an appointment and brought in my F55 MCS 4 door. They offered and I accepted a loaner, a very nice new Countryman. Next day they called, all fixed. The problem, a valve in the A/C system was cracked and leaking refrigerant. They replaced the bad valve my car was washed and vacuumed and beautiful. Preston (service advisor) was very professional and like everyone I’ve met at both Otto’s MINI and BMW, friendly and very knowledgeable. An outstanding team: sales, management, finance and service and don’t forget the woman in the boutique shop. More

Long wait and incomplete repair Brought my convertible in to get repair on the rag top. Had corresponded with the service department and had a quote for the repairs just bringing Brought my convertible in to get repair on the rag top. Had corresponded with the service department and had a quote for the repairs just bringing it in to have the work completed as quoted. After an hour wait the service advisor came out and said we've looked at your vehicle and have a quote for you, I was very disappointed as I thought she was coming out to tell me it was done! I said how long will the repair take now that an hour of my time was wasted. Was told another hour! So I waited for the repair. The day after the repair one of the parts that was replaced and installed fell on my wife's head while driving the car so now another visit is in order. Not one of the best service experiences. More

Oil change and new tire. Otto mini and specifically Preston provide excellent service. My only concern are the run flat tires. In two years I’ve had to replace two tires. I am Otto mini and specifically Preston provide excellent service. My only concern are the run flat tires. In two years I’ve had to replace two tires. I am not satisfied with theses tires but I love the service at Otto Mini. More

Attentive, accomadating & prompt I was immediately approached and told what would be taking place. They had my loaner ready and made sure i was comfortable in the vehicle before i lef I was immediately approached and told what would be taking place. They had my loaner ready and made sure i was comfortable in the vehicle before i left the lot. They also suggested items that could be taken care of during the service appt. Very efficient! More

FIXED and happy. Ottos Mini in exton is excellent. They’re always quick, friendly, accommodating and efficient. I’ve had poor experiences with other mini dealership Ottos Mini in exton is excellent. They’re always quick, friendly, accommodating and efficient. I’ve had poor experiences with other mini dealerships and this one exceeds my expectations. Thanks for always helping me out! More

Ottos is consistently a 5 star dealership From selection to sales to service I have had an excellent experience for three years. Love my Countryman and Ottos Exton. Highly recommend you stop b From selection to sales to service I have had an excellent experience for three years. Love my Countryman and Ottos Exton. Highly recommend you stop by and take a test drive with Pete. More