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MINI of West Chester - Service Center

Exton, PA

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404 Reviews

404 Reviews of MINI of West Chester - Service Center

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August 01, 2020

Otto’s Mini always takes care of my minis! Preston is the best! He is super professional and always super kind. I really appreciate all the extra covid protections they did as well! More

by Patrice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

MINI of West Chester responded

Thank you for your wonderful compliments for Preston! We are working hard to operate safely in these challenging times!

July 31, 2020

Awesome service experience! My service experience was amazing. I was kept constantly updated. I even got a video of the inspection process and pictures of the work that needed to More

by Sharonlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician was awesome but I cannot remember his name.
Aug 03, 2020 -

MINI of West Chester responded

Excellent! We're pleased to hear you found the video to be informative. Efficient communication is key!

July 28, 2020

Good communication and excellent service. Had an issue with the front brakes that was causing vibration and Mike was able to diagnose and correct the issue by replacing the front pads and rotors. I do hav More

by danyoung444
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

MINI of West Chester responded

We're pleased to hear your front braking vibration concerns have been resolved. Brake pads and rotor are inspected at each service visit as part of our complimentary multi point inspection. Many thanks for choosing Otto's MINI!

July 28, 2020

Annual service I brought my car in for state inspection, emissions and its yearly oil change. The inspection revealed that my brakes were nearing the end of their l More

by druper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Reitz
Jul 28, 2020 -

MINI of West Chester responded

Your trust and confidence is so important to us. We're pleased to hear you have enjoyed working with Preston. Many thanks for your long time loyalty to Otto's MINI!

July 27, 2020

COVID safety with a smile I had to take my little guy Jack in for his oil change and some other maintenance stuff. Preston was great..he sanitized my car and put safety covers More

by JenC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

MINI of West Chester responded

We are working hard to maintain a safe environment for our customers and staff in these challenging times. Many thanks again for choosing Otto's!

July 26, 2020

We love Otto’s We come to Otto’s even if it is about 45 min away. We would not go anywhere else. Everyone is nice, the place is super clean, even before Covid. They More

by Drowsey2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

MINI of West Chester responded

Outstanding! Many thanks from all of us here at Otto's MINI!

July 26, 2020

Service was GREAT. Thanks for handling everything like pros. The service tech is a pro. Will be stopping by at new car sales, looking for a deal. More

by rrichardwhitt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

MINI of West Chester responded

Thanks for servicing with us. We look forward to showing you the exciting new offerings available!

July 26, 2020

OUTSTANDING AGAIN - COVID Sensitivity and Solid Logistics! The MINI team did it very well again. From scheduling to the work that got done, all was handled professionally and effectively. Even with COVID and a More

by Mike McKeown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Weller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Pinkerton
Jul 27, 2020 -

MINI of West Chester responded

Excellent! We're delighted to hear you were so pleased with the quality of service, convenience and our Covid 19 measures. Thanks again for choosing Otto's!

Dec 17, 2021 -

Mike McKeown responded

Love being your client!

July 24, 2020

They are pretty much cut and dry very polite and curtious. I waited a reasonable amount of time for my car service,price was the going rate. More

by LeRonhutchinson
Recommend Dealer
Yes
Employees Worked With
Joseph Fritz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

MINI of West Chester responded

Thank you for choosing Otto's MINI Service!

July 23, 2020

Absolute premium experience, people where lovely. I loved the loaner car too. Price was reasonable, and next time I will change my oil and filter too, because it was worth it. I am really really happy and sa More

by Marco R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

MINI of West Chester responded

Outstanding! Thank you for your recognition of our service team. We look forward to your next visit!