MINI of West Chester - Service Center

Top Notch ...MINI Exton delivers on key. Top Notch ...MINI Exton delivers on key, I have been a customer at Ottos Mini in Exton for 8 years, the service managers are always keen to assit, g Top Notch ...MINI Exton delivers on key, I have been a customer at Ottos Mini in Exton for 8 years, the service managers are always keen to assit, give sound advice, and make adjustments to the "standard level of care" to provide Outstanding care .... I might add I have been an Ottos BMW customer for 22 years, and at times I have brought my Ottos BMW into the MINI shop for a quick nitrogen fill, oil check ...and they always take care of it on the spot ... sometimes if time permist they even wash it for me , saves me the drive to the West Chester dealership too... More

Amazing service This place is great and I love their service!! I have dealt with many service and dealerships in the past and my Husband just bought a Ford in Paoli This place is great and I love their service!! I have dealt with many service and dealerships in the past and my Husband just bought a Ford in Paoli but no place around the country is as awesome as these guys! More

Customer excellence Ottos had my Mini for a protracted period of time because of the unavailability of a part and the need to order it from Germany. During that time I wa Ottos had my Mini for a protracted period of time because of the unavailability of a part and the need to order it from Germany. During that time I was kept apprised of the progress of repairs, provided a courtesy loaner car, and was treated beyond great by Charlotte Smith-Widdis. The quality of work is very good. I cannot describe how well I have been treated by the Ottos’s Team since buying my 2019 JCW Hardtop, I highly recommend the dealership if you are in the market for a MIni. They are excellent. More

Routine maintenance on Mini This was my first experience with Otto's Mini and I was very much impressed and pleased with the service that I received. I went in for an oil change This was my first experience with Otto's Mini and I was very much impressed and pleased with the service that I received. I went in for an oil change which was the first one since the car was purchased as a used vehicle in February 2018. Charlotte was a pleasure to deal with and went over everything that was due on the vehicle. The service was prompt and thorough and along with the oil change, the back brakes were also replaced, tires rotated and balanced, and air filter was changed. I had a reservation for a loaner vehicle which was super easy to get in and on my way to do other things while my car was being worked on. I would definitely recommend Otto's Mini to any Mini owner. Thank you for a very positive and professional experience! Thank you Charlotte! I certainly will be back! More

Service on my Mini I am so happy that I have a new service rep. Charlotte is professional, explains issues that are being worked on and has never been confrontational l I am so happy that I have a new service rep. Charlotte is professional, explains issues that are being worked on and has never been confrontational like my previous service rep. She explains the issues well and comes up with alternative plans when something doesn't work for us. Visits to Otto's are not as uncomfortable as they used to be and we no longer look for an alternative place to get my vehicle serviced. Thank you, Charlotte. And Preston, too. I got there early and he opened the door on time and took care of getting me set up in just a few minutes. You guys do a great job! More

Good service Ottos does a great job. Nice loaners and quick turnaround with strong communication and a wash at the end. My only complaint was that the didn’t cha Ottos does a great job. Nice loaners and quick turnaround with strong communication and a wash at the end. My only complaint was that the didn’t charge my battery - I have a PHEV and it would have been nice to have it fully charged! More

Easy routine maintenance I love the complimentary 3 year maintenance. Scheduling at Ottos was easy and quick. Everyone is friendly and courteous. I only wish the facility was I love the complimentary 3 year maintenance. Scheduling at Ottos was easy and quick. Everyone is friendly and courteous. I only wish the facility was still on Rte 202. More

So grateful for excellent service! In the past, my experience with auto mechanics and car dealerships was intimidating and confusing. Otto's MINI is just the opposite. Most of all, I ap In the past, my experience with auto mechanics and car dealerships was intimidating and confusing. Otto's MINI is just the opposite. Most of all, I appreciate Preston Jackson. In contrast to my previous experiences elsewhere, Preston speaks courteously, clearly, and patiently -- so that I can understand what is being done to my car and I don't feel afraid to ask questions. I am beyond grateful for this. Plus, I appreciate the clean, pleasant lounge and the cleanliness of the shop floor. But Preston sets the tone. Don't lose him! More

Always a great experience! From the moment I drive into the service area I feel like a VIP. Charlotte is amazing. She provided me with a lot of great information and offered t From the moment I drive into the service area I feel like a VIP. Charlotte is amazing. She provided me with a lot of great information and offered things I wasn't expecting. Whether I wait or take a loaner my experience is always the best. Thanks Ottos. More

“The best” is a very short review. Oil and filter change went smoothly and quickly. Customer lounge made it possible to work while I waited. Preston is the best. Not much more to say Oil and filter change went smoothly and quickly. Customer lounge made it possible to work while I waited. Preston is the best. Not much more to say. More