MINI of West Chester - Service Center

First time Mini owner - First service I wasn't sure what to expect when I arrived never having owned a Mini before or a car with a service contract. Charlotte and all the employees I deal I wasn't sure what to expect when I arrived never having owned a Mini before or a car with a service contract. Charlotte and all the employees I dealt with were very helpful and accommodating in explaining what was needed. I don't often trust dealership service departments but everyone gave me the sense that I COULD trust this one. Thank you for making a mundane task more enjoyable! More

Quick and efficient service every time. Every service visit I have made to Otto's has been a pleasure. I have always received exactly the services required, and never felt that I was being Every service visit I have made to Otto's has been a pleasure. I have always received exactly the services required, and never felt that I was being sold a service that wasn't necessary. In fact, I once requested a whole litany of services online, and Preston advised that they weren't all needed, saving me time and money. More

Ongoing Professional Service Appreciate Otto's Mini assistance with maintaining the value of my car. Professional service with honest, upfront communication. Owner of 2010 Mini Appreciate Otto's Mini assistance with maintaining the value of my car. Professional service with honest, upfront communication. Owner of 2010 Mini Cooper S Convertible. More

Disappointing service experience Unfortunately there was a lot of miscommunication during my recent visit. When I arrived my service advisor didn’t greet me and ignored me, however wa Unfortunately there was a lot of miscommunication during my recent visit. When I arrived my service advisor didn’t greet me and ignored me, however was there waiting for me and saw me. I assume a porter or greeter, im not sure of her name did greet me and walk me threw the loaner car service. She asked me what service I was coming in for and I told her oil change and oil consumption concern, which she documented. The following day at about 4:00pm I still had not heard from my service advisor Charlotte. I called in and spoke with her, she was going to call me when my vehicle was finished. I never got a call that night. The following day at 10:30AM I still had not heard anything from Charlotte, I called in and was told my car had just been getting done and would be ready for pick up. At 5:30PM I called in to explain I was running late and would need to pay for my bill over the phone and pick up after hours. Charlotte explained to me I had no bill due, confused I asked her why? Due to the fact I had gotten an oil change. She explained to me, no I did not get an oil change. Frustrated and confused was my reaction, however she was able to accommodate my request and change the oil. To top it off when I got there to pick up my vehicle, the maintnance light was not reset. My experience with Charrlotte and ottos mini is very frustrating. I have owned three mini coopers and serviced with Ottos Mini since I have purchased my vehicle at this dealership. I’m sad to say this will be my last Mini Cooper due to the service I receive from Ottos Mini. More

First Class, As Always Can't say enough about the professionals at Otto's. From the young fellow who checked me in and gave me the rental, to the service coordinator Preston Can't say enough about the professionals at Otto's. From the young fellow who checked me in and gave me the rental, to the service coordinator Preston, to the mechanics, to the young lady who cashed me out; all top notch. Service is prompt, well explained, and professionally completed. Car wash is ALWAYS appreciated. More

Service and a recall I had my 1st experience with the service dept. Had 10,000 mile service and a recall. Service was performed satisfactorily and pleased with service dep I had my 1st experience with the service dept. Had 10,000 mile service and a recall. Service was performed satisfactorily and pleased with service department and Preston. More

Superb Service Preston handled service for my 2010 Mini Cooper S at Otto’s Mini in Exton with excellence. It was a flawless experience which exceeded expectations. T Preston handled service for my 2010 Mini Cooper S at Otto’s Mini in Exton with excellence. It was a flawless experience which exceeded expectations. Thank you More

Great attention to customers Preston set the tone of the appointment with his friendly and thorough greeting. The work was done in less than the time I anticipated too! Preston set the tone of the appointment with his friendly and thorough greeting. The work was done in less than the time I anticipated too! More

Treat Me like family Preston and his entire staff were over the top - friendly and helpful. This was my first time dealing with Preston - you can see why the entire staff Preston and his entire staff were over the top - friendly and helpful. This was my first time dealing with Preston - you can see why the entire staff seems to enjoy their job. More

A great time was had by all! As I drove into the service bay I was immediately greeted and Preston was summoned. Preston listened to questions and answered with a confident, frien As I drove into the service bay I was immediately greeted and Preston was summoned. Preston listened to questions and answered with a confident, friendly and professional manner then walked me to the waiting area and showed me the coffee maker, etc. I always look forward to coming to Otto’s MINI just great people in every department. More