MINI of West Chester - Service Center

Great service team I always take my Mini Clubman "back home" for servicing and have only good things to say about the experience. Jennifer always greets me with a smile I always take my Mini Clubman "back home" for servicing and have only good things to say about the experience. Jennifer always greets me with a smile and as does everyone else. I think it makes sense to trust Mini Cooper specialists with the maintenance of my 2012 Clubman - love that the history of service is easily accessible all in one place. Preston always takes good care of me. More

Wonderful service every time! I am lucky to have such a good group looking out for my car. Every time the experience is fast, comprehensive, and filled with kind people always will I am lucky to have such a good group looking out for my car. Every time the experience is fast, comprehensive, and filled with kind people always willing to go the extra mile. By far this has been the best car dealer and service department I have used. Thank you Otto’s Mini! More

Pleasantly surprised Expected the worst since the engine died but was pleasantly surprised that it was just a belt they replaced. They charged the battery & drove it for Expected the worst since the engine died but was pleasantly surprised that it was just a belt they replaced. They charged the battery & drove it for 2 days to make sure it worked fine. Very happy with friendly service and excellent results! More

What great teamwork!!! What great teamwork from Preston Jackson and everyone else in service super fast. I would recommend Otto’s Mini. I was just a little disappointed th What great teamwork from Preston Jackson and everyone else in service super fast. I would recommend Otto’s Mini. I was just a little disappointed that there was no Otto’s Mini hoodie sweet shirts available to buy I love to support and promote great people and business. More

Great service The best ! The entire team is so hard working and ready to help. Every detail is always covered. Really a pleasure to work with this team! The best ! The entire team is so hard working and ready to help. Every detail is always covered. Really a pleasure to work with this team! More

Exceptional!! The service was exceptional. Preston was personable and very responsible to me regarding the care of my car. He was in constant contact with me. The service was exceptional. Preston was personable and very responsible to me regarding the care of my car. He was in constant contact with me. More

Oil change Top notch in all categories; technical service, customer service, cleanliness and comfort while waiting. Classy, professional and courteous. The staff Top notch in all categories; technical service, customer service, cleanliness and comfort while waiting. Classy, professional and courteous. The staff even vacuumed and washed my car afterwards! More

Always great service! Everyone at Ottos Mini is very friendly. I usually wait while getting my car serviced; Preston always helps get my car finished as fast as possible wi Everyone at Ottos Mini is very friendly. I usually wait while getting my car serviced; Preston always helps get my car finished as fast as possible with quality work! I love that my car gets washed and floor mats get vacummed every visit, it’s a nice added touch! More

Customer friendly Service was completed as scheduled. Charlotte asked questions upfront to understand my plans for day and coordinated service which worked best for me Service was completed as scheduled. Charlotte asked questions upfront to understand my plans for day and coordinated service which worked best for me as well. She also suggested an alternative pickup option wlhich allowed me to give dog's medicine on time More

Very satisfactory, top-notch service, from beginning to end I appreciated the thoroughness of the diagnostics, even though I have to return in a month to complete the required service. I appreciated the use of I appreciated the thoroughness of the diagnostics, even though I have to return in a month to complete the required service. I appreciated the use of a Loaner Mini so I could use my all-day service time productively. I have one little complaint: The service department, in the course of servicing the car, made some changes to the automatic settings on the mirrors and the radio. It has been troublesome for me to try to get things set back the way they were. They washed the car as promised, but didn't vacuum the inside. I might have appreciated it if they had wiped off the front floor mats, which were kind of muddy. More