MINI of West Chester - Service Center

Excellent Customer Service I brought my Mini Cooper s Countryman in for a State Inspection (my first service visit to Ott's Mini) and during intake I vaguely described a creakin I brought my Mini Cooper s Countryman in for a State Inspection (my first service visit to Ott's Mini) and during intake I vaguely described a creaking sound I'd noticed during turning and going over uneven ground. Later, when my car was ready, I discovered that Otto's Mini took my comment very seriously--their examination of the car identified a strut mount as the culprit, which they will replace under warranty when the part comes in. Talk about a good first impression! These folks are terrific. More

Great service team I always take my Mini Clubman "back home" for servicing and have only good things to say about the experience. Jennifer always greets me with a smile I always take my Mini Clubman "back home" for servicing and have only good things to say about the experience. Jennifer always greets me with a smile and as does everyone else. I think it makes sense to trust Mini Cooper specialists with the maintenance of my 2012 Clubman - love that the history of service is easily accessible all in one place. Preston always takes good care of me. More

Wonderful service every time! I am lucky to have such a good group looking out for my car. Every time the experience is fast, comprehensive, and filled with kind people always will I am lucky to have such a good group looking out for my car. Every time the experience is fast, comprehensive, and filled with kind people always willing to go the extra mile. By far this has been the best car dealer and service department I have used. Thank you Otto’s Mini! More

Pleasantly surprised Expected the worst since the engine died but was pleasantly surprised that it was just a belt they replaced. They charged the battery & drove it for Expected the worst since the engine died but was pleasantly surprised that it was just a belt they replaced. They charged the battery & drove it for 2 days to make sure it worked fine. Very happy with friendly service and excellent results! More

What great teamwork!!! What great teamwork from Preston Jackson and everyone else in service super fast. I would recommend Otto’s Mini. I was just a little disappointed th What great teamwork from Preston Jackson and everyone else in service super fast. I would recommend Otto’s Mini. I was just a little disappointed that there was no Otto’s Mini hoodie sweet shirts available to buy I love to support and promote great people and business. More

Great service The best ! The entire team is so hard working and ready to help. Every detail is always covered. Really a pleasure to work with this team! The best ! The entire team is so hard working and ready to help. Every detail is always covered. Really a pleasure to work with this team! More

Exceptional!! The service was exceptional. Preston was personable and very responsible to me regarding the care of my car. He was in constant contact with me. The service was exceptional. Preston was personable and very responsible to me regarding the care of my car. He was in constant contact with me. More

Oil change Top notch in all categories; technical service, customer service, cleanliness and comfort while waiting. Classy, professional and courteous. The staff Top notch in all categories; technical service, customer service, cleanliness and comfort while waiting. Classy, professional and courteous. The staff even vacuumed and washed my car afterwards! More

Always great service! Everyone at Ottos Mini is very friendly. I usually wait while getting my car serviced; Preston always helps get my car finished as fast as possible wi Everyone at Ottos Mini is very friendly. I usually wait while getting my car serviced; Preston always helps get my car finished as fast as possible with quality work! I love that my car gets washed and floor mats get vacummed every visit, it’s a nice added touch! More

Customer friendly Service was completed as scheduled. Charlotte asked questions upfront to understand my plans for day and coordinated service which worked best for me Service was completed as scheduled. Charlotte asked questions upfront to understand my plans for day and coordinated service which worked best for me as well. She also suggested an alternative pickup option wlhich allowed me to give dog's medicine on time More