MINI of West Chester - Service Center

Great staff, outstanding service, would highly recommend. My wife and I took our 2006 Mini Cooper in for an outstanding recall service. We were really impressed with the professional service we received. Even My wife and I took our 2006 Mini Cooper in for an outstanding recall service. We were really impressed with the professional service we received. Even though we didn't buy the car at Otto's (we aren't even the first owners of this Mini), they treated our car as if was new. When it comes time to buy our next Mini, we're coming back to Otto's More

Successful service visit I found this Service visit to be professional, successful, and efficient. Preston effectively managed my service appointment from the time I drove in I found this Service visit to be professional, successful, and efficient. Preston effectively managed my service appointment from the time I drove in until I left. He always answers my questions personally and satisfactorily, and although he is very busy, he never makes me feel rushed. More

Good, efficient service I arrived just before my appointment, the car went in on time and was out on time as estimated. Preston delivered as promised. Good service, and the c I arrived just before my appointment, the car went in on time and was out on time as estimated. Preston delivered as promised. Good service, and the car runs beautifully. More

Good experience Communication throughout the process was easy and clear and quick. Preston addressed an issue I found at pick up quickly and apologized for the small Communication throughout the process was easy and clear and quick. Preston addressed an issue I found at pick up quickly and apologized for the small 10 minute delay. Would recommend better Mini signage though at the BMW dealer since the move from Exton. Understand the logistics have been difficult but I am a Mini owner and care about Mini. Especially since I'm now traveling farther to bring my business to Otto's. More

I love my mini family I recently had my car service at the new location and everything went great! Preston Jackson was awesome as always. He kept me in the loop and answere I recently had my car service at the new location and everything went great! Preston Jackson was awesome as always. He kept me in the loop and answered all of my concern questions. More

Courteous Preston Jackson is great. Very courteous and polite and thoroughly explained everything to me. Also, helped me to get a rebate on an oil change. Preston Jackson is great. Very courteous and polite and thoroughly explained everything to me. Also, helped me to get a rebate on an oil change. More

Oil change and tune up Preston was great to work with - he noted my concerns regarding my Cooper's performance and diagnosed and corrected all of them. I'm happy to report Preston was great to work with - he noted my concerns regarding my Cooper's performance and diagnosed and corrected all of them. I'm happy to report that my MINI now runs as well as the day I bought it at Otto's almost three years ago with Pete Barcus' help. The repairs took a few hours and my husband, who took the car in and was waiting for it to be done, reported that Preston came out and offered to get him lunch. Talk about going above and beyond! Otto's is a family dealership that treats its customers like family! More

Routine maintenance Preston and the team were friendly and informative about the length of service. Preston gave me a tour of the service waiting area and showroom seein Preston and the team were friendly and informative about the length of service. Preston gave me a tour of the service waiting area and showroom seeing that the MINI dealership was moved and combined with Otto's BMW and this was my first time there for service. More

Oil change and state inspection Preston was courteous and very helpful. He listened to my requests and explained the process. The new location was not easy to find. I was pleased wit Preston was courteous and very helpful. He listened to my requests and explained the process. The new location was not easy to find. I was pleased with the service provided and look forward to returning. More

Routine maintenance oil service and state inspection. Preston and the service team were friendly, attentive and professional at all times. The time to complete the service was reasonable and the wait a no Preston and the service team were friendly, attentive and professional at all times. The time to complete the service was reasonable and the wait a non issue. The facilities for the customers were very clean and comfortable. More