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MINI of West Chester - Service Center

Exton, PA

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404 Reviews

404 Reviews of MINI of West Chester - Service Center

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August 10, 2020

Brake fluid, oil change, and state inspection Preston Jackson provided professional, timely, friendly, & excellent service! Answered my technical questions and was upfront, transparent about costs More

by CLUBMAN_MEMBERS_ONLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2020 -

MINI of West Chester responded

Thank you for your recognition of the service delivered by Preston during your service visit. We are thrilled to hear you were so pleased!

August 10, 2020

Warranty Service Extremely satisfied with overall service. Preston provided superb service. NO NEED TO ENFORCE ENTRY OF 25 WORD MINIMUM. FUTURE REVIEW(S) WILL BE More

by javalossk289
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2020 -

MINI of West Chester responded

Outstanding! Thank you for terrific compliments for Preston and thank you for choosing Otto's!

August 10, 2020

Too long The waiting area was fine. The staff was wonderful - the video about the car was a bit over the top but a nice touch. My complaint for the last 3 ye More

by hunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

MINI of West Chester responded

We know your time is valuable and do not wish to keep you waiting longer than necessary. Two and half hours for the oil change and PA State inspection and emissions is what is needed to complete this service. This includes the video presentation, road test and car wash/vacuum we perform. If you wish to omit the car wash and tech video we can help reduce your wait time. Just let your advisor know at check in that you prefer the most expedited visit possible. We are happy to try and accommodate your preferences to the greatest extent possible.

August 10, 2020

Professional, efficient, polite and customer oriented.otto’s Mini Cooper service is excellent. The Mini Cooper is a fabulous automobile, dependable, functional and well made! Love the way it hug More

by SD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

MINI of West Chester responded

We are delighted to hear you were so pleased with your service visit. Enjoy the rest of the summer motoring season!

August 09, 2020

Great Service Recently had the occasion to vivit Otto Mini for the annual inspection and regular maintenance. Made my appointment on line with ease. Arrived a few m More

by parents51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

MINI of West Chester responded

Making your service visit professional, convenient and efficient is always our goal for you here at Otto's! See you again next year!

Aug 10, 2020 -

parents51 responded

Thanks

August 09, 2020

Friendly, efficient, good customer service. Clean Facility. Nice location. Waited for my car BC nice that snacks and beverages were provided. Service took longer then expected and was offered More

by Orange 14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

MINI of West Chester responded

That is always our goal for you. Many thanks for choosing Otto's MINI!

August 06, 2020

Excellent service Service was very good, everything went smooth. Don't like "masks", not a big believer of the fake covid statistics from the biased influenced media of More

by kid7dad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Didn't know anyone but were all kind, courteous and helpful.
Aug 07, 2020 -

MINI of West Chester responded

Thank you for choosing Otto's MINI Service!

August 03, 2020

My first visit for MINI service. Excellent experience. Melissa took the time to show me the waiting areas for BMW and MINI. I waited in the MINI area. First time there since the new showroom opened. Saw More

by Doogie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson ??????????, Noel Montesano
Aug 03, 2020 -

MINI of West Chester responded

Excellent! We're happy to hear you were so pleased with your first service visit. Enjoy the summer motoring season!

August 01, 2020

Service Wait I brought my Mini in for standard annual service and waited for my car. My understanding was that service would take 1 1/2 hours to 2 hours max. At t More

by CLS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

MINI of West Chester responded

We know your time is valuable. Please accept our sincere apologies for the delay. We look forward to demonstrating the superior level of service we are typically known for on your next visit.

August 01, 2020

Very pleased with the service I received at Otto’s (BMW) Mini. From the moment I arrived, I was treated as a valuable client. The service was performed right away, and I was kept up to date the entire time! More

by PassatSETech
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

MINI of West Chester responded

Prompt, informative service is always our goal for you here at Otto's!

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