MINI of West Chester - Service Center

Service while you wait. When I am dealing with Preston, I know that the work will be done correctly and as quickly as possible. He is very accommodating with scheduling. Th When I am dealing with Preston, I know that the work will be done correctly and as quickly as possible. He is very accommodating with scheduling. The staff is courteous and friendly. More

Easy check in and check out The staff, even if they are not the representative taking care of your car, are very friendly and helpful. Signs telling you where to drop off would The staff, even if they are not the representative taking care of your car, are very friendly and helpful. Signs telling you where to drop off would be helpful but I realize that Mini just moved back to this facility. The loaner was great but could have been cleaned in and out, but then again, I only had it for a day. We are always happy with the staff and the service we receive. More

Great service, as always!!!! I always have a great experience at Otto’s MINI! I will say that I liked the old location in Exton better, but hopefully once the growing pains have p I always have a great experience at Otto’s MINI! I will say that I liked the old location in Exton better, but hopefully once the growing pains have passed, I’ll like it just as much. Same great service and friendly MINI faces though! More

Routine service Took my car in for routine oil change and tire rotation, they checked fluids etc. Driving my car feels even better since my service. They washed my c Took my car in for routine oil change and tire rotation, they checked fluids etc. Driving my car feels even better since my service. They washed my car and vacuumed too! Very happy! More

Always excellent service at Otto's MINI Since new - my 2003 Cooper has always been in good hands at Otto's MINI. Preston treats me like a friend and always provides outstanding service! In Since new - my 2003 Cooper has always been in good hands at Otto's MINI. Preston treats me like a friend and always provides outstanding service! In fact - during my recent visit to the new location (at Otto's BMW) - Preston took the time to give me a tour of the entire facility. I would without hesitation recommend Otto's MINI for all service needs. More

Exemplary Service Consistent attention to details, keeping customer informed, service completed within specified time, and best of all great VALUE. Highly recommend th Consistent attention to details, keeping customer informed, service completed within specified time, and best of all great VALUE. Highly recommend this car make because of the entire sales and service dealership experience. More

Mini Mini I love service at 0tto’s. There are great people from the time you drive into the garage, Friendly staff, especially Preston Jackson. He has worked wi I love service at 0tto’s. There are great people from the time you drive into the garage, Friendly staff, especially Preston Jackson. He has worked with me before! More

Pleasant and comfortable Everyone was Customer Service oriented, friendly and knowledgable. I did not get a copy of the service paperwork that I signed. Disappointed the issue Everyone was Customer Service oriented, friendly and knowledgable. I did not get a copy of the service paperwork that I signed. Disappointed the issue was not resolved on my visit. I still have to go back. I live two hours away. More

Kept me informed and done quickly The title says it all. Emails and text messages kept me updated on my car, and I got a text by about 11:30 am that my car was done already. Got ther The title says it all. Emails and text messages kept me updated on my car, and I got a text by about 11:30 am that my car was done already. Got there around lunchtime to avoid the after work rush, and after a quick courtesy wash I was on my way. Can’t ask for any more than that! More

Very Professional I had a great experience during my service for my Mini Cooper. Professional, courteous and they get your vehicle back to you as quickly as possible. I had a great experience during my service for my Mini Cooper. Professional, courteous and they get your vehicle back to you as quickly as possible. More