MINI of West Chester - Service Center

The service I receive from Otto’s Mini is the biggest reason I don’t want to shop anywhere else for a car. Thank you. reason I don’t want to shop anywhere else for a car. Thank you. More

Preston Jackson is the greatest! Preston is always makes the visit worthwhile. He answers all of my questions. He is one of the reasons I come here. The service warranty is one of Preston is always makes the visit worthwhile. He answers all of my questions. He is one of the reasons I come here. The service warranty is one of the reasons I drive a Mini. Since it was too cold for you to wash my car, I will return on a much warmer day. More

Always a pleasure to work with Preston! It is one of the reasons I will be staying with Mini for my next car purchase. The extended warranty has been a bonus. Thanks so much for your prompt response when I reasons I will be staying with Mini for my next car purchase. The extended warranty has been a bonus. Thanks so much for your prompt response when I have needed service and working with me to resolve any service issues. Thanks! Cindi Abribat More

While my Mini came back to me nice and clean and there was nothing wrong with the car so my bil was $00!......waiting 2.5 hours for an oil change and check is wayyyy toooo long!!!! I had to take a nap!!! was nothing wrong with the car so my bil was $00!......waiting 2.5 hours for an oil change and check is wayyyy toooo long!!!! I had to take a nap!!! If in would have been communicated to that an oil change would take that long 8 would have gotten a replacement or happily paid another service to change my oil! More

Preston was great Helped answer all my questions, took care of the service i needed on a dent/scratch and oil change/emissions, I like this dealership and the mini owne Helped answer all my questions, took care of the service i needed on a dent/scratch and oil change/emissions, I like this dealership and the mini ownership experience More

CURTEOUS AND COMPITANT SEVERICE THE SERVICE I RECIEVED ON MY MINI WAS VERY COURTEOUS AND COMPITANT. I HAD TO WAIT FOR THE CAR AS I LIVE FAR AWAY FROM A MINI DEALER/SEVICE DEPO. PRES THE SERVICE I RECIEVED ON MY MINI WAS VERY COURTEOUS AND COMPITANT. I HAD TO WAIT FOR THE CAR AS I LIVE FAR AWAY FROM A MINI DEALER/SEVICE DEPO. PRESTON KEPT US UP TO DATE AND MADE OUR EXPERIENCE RELAXING AND WITH NO STRESS. HE CONTINUALY FOUND US THROUGHOUT OUR WAIT TO LET US KNOW WHERE THEY WERE WITH THE PROCESS AND HOW MUCH LONGER IT WOULD BE. I WILL DEFINALTY BE RETURNING AND HIGHLY RECOMEND THERE SERVICE DEPARTMENT THANK YOU FOR YOUR CONSIDERATION PRESTON..... EMMA/WAYNE More

Preston is the GOAT! Ever since Preston became my service associate way back in Exton, and now in West Chester, I've been spoiled. He's friendly and accommodating and go t Ever since Preston became my service associate way back in Exton, and now in West Chester, I've been spoiled. He's friendly and accommodating and go the extra mile. More

Ripped off All was fine, except technician I spoke to regarding rental car given to me failed to listen, this ended in me being charged $20 for gas I did not use All was fine, except technician I spoke to regarding rental car given to me failed to listen, this ended in me being charged $20 for gas I did not use. I drove 90 miles. Car was given to me half full and slip marked as 3/4 full. I put 3 gallons in. I told all this to technician. Then charged to fill the tank, I drove 90 miles, how could I have used 7 gallons either way. Very disappointed. More

I really wish I could give Preston and Ottos more than 5 stars. I came in, early on a Saturday, with no appointment and a flat tire. I left, just a couple hours later, with everything fixed and every little stars. I came in, early on a Saturday, with no appointment and a flat tire. I left, just a couple hours later, with everything fixed and every little detail and need cared for. Their approach couldn’t have been any more professional. Thank you very much. More

He was very personable and easy to deal with. The service was completed in a timely manner. All of my service requests were taken of. was completed in a timely manner. All of my service requests were taken of. More