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MINI of West Chester - Service Center

Exton, PA

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404 Reviews

404 Reviews of MINI of West Chester - Service Center

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February 28, 2020

As always, Preston was great. Loaner was ready and car was finished at the early end of his estimate. Even though it was a rainy day, our Mini was washed and ready to roll when we came to pick it up. Than More

by HappyMinidriver
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2020 -

MINI of West Chester responded

We're so pleased to hear you enjoy working with Preston. Thank you for once again choosing Otto's MINI!

February 28, 2020

Excellent service, fast and efficient. The dealership facilities are outstanding. My car was serviced and an accurate report was provided. All employees are friendly and take care of every detail. Kudos! More

by abenassini
Recommend Dealer
Yes
Employees Worked With
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Gola
Mar 02, 2020 -

MINI of West Chester responded

We know your time is valuable and we're pleased to hear we were able to deliver the efficient experience you have come to expect here at Otto's MINI!

February 26, 2020

FYI - I travel 25 miles from Newark DE per scheduled visit for my MINI to be service. The service is outstanding, and Mr. Preston Jackson is awesome! What more can I say? More

by blackspeede
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2020 -

MINI of West Chester responded

Awesome! Thank you for your comments about Preston and thanks for making the drive to come see us!

February 23, 2020

Great and thorough Service experience! Preston and the service team continue to provide the excellence service I am accustom to! Otto's high standards are appreciated. And, Preston's pati More

by Penny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor, the Mini service Technician
Feb 24, 2020 -

MINI of West Chester responded

Outstanding! It is gratifying to hear Preston has delivered great service experiences for you. Thank you for choosing Otto's!

February 16, 2020

Preston is great . However, when I dropped my car off and tried to confirm that the work would be finished that day, as I was promised on the phone, the person who ch More

by cabby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2020 -

MINI of West Chester responded

Thank you for you for your compliments for Preston. We regret you were unable to get a direct answer to your question concerning finish time.. Preston would be the only staff with the information needed to confirm completion.

February 09, 2020

Justin was great. He was thoughtful and listened well. He came to find me In the dealership to provide an update and was courteous and professional throughout the time I was there. Well done. More

by Dorset Connects
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

MINI of West Chester responded

Excellent. It is great to hear we delivered the courteous and professional experience with strive to deliver to every customer at each visit. Thank you for choosing Otto's MINI!

February 01, 2020

Great Service !! Hats off to Preston for his service, knowledge, and patience during my recent service visit. Would gladly recommend Otto and Preston to others. More

by jtbryce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

MINI of West Chester responded

Outstanding! We're so pleased to hear you enjoyed working with Preston and our service team. Thank you for choosing Otto's MINI!

January 27, 2020

Although a hike from Mount Joy, PA Preston Jackson and the team at Otto's Mini make it worth the drive. Preston is always professional & courteous and my 2016 Mini Clubman always looks fantastic! Well do More

by Lmbrice32
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2020 -

MINI of West Chester responded

We truly appreciate the distance you travel to service with us. We're so pleased to hear you have enjoyed working with Preston. Thanks again for choosing Otto's!

January 26, 2020

Great Experience from Start to Finish The whole experience is great from start to finish. Everyone was kind and attentive and couldn't have been more helpful. Preston and many others who a More

by nancerweber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2020 -

MINI of West Chester responded

That's always our goal for you at every visit. Thank you for recognizing Preston and our service team!

January 25, 2020

Excellent customer service. They were all talking to me and making me feel comfortable. Asked me if I needed anything multiple times. Service was fairly quick as well. More

by Emma
Recommend Dealer
Yes
Employees Worked With
Michael Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2020 -

MINI of West Chester responded

Excellent! Genuine warm hospitality is part of the Otto's MINI DNA!

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