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MINI of West Chester - Service Center

Exton, PA

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404 Reviews

404 Reviews of MINI of West Chester - Service Center

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July 01, 2024

I’ve owned 2 MINI’s and will never own another. Mini of West Chester has had a history of saying I needed service and/or parts that were not due or needed. On 5/17 I called them out on this as th More

by BarryM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad Carey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caroline Combs , Christopher Clayton
March 24, 2024

Disappointing Experience with Car Inspection and Repair Service I am writing to share my recent experience with your dealership's car inspection and repair service, as I believe it's important to pr More

by yamiletterivera10@gmail.com
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Preston Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

MINI of West Chester responded

Thank you for sharing your concerns with us. Preston acknowledges the less than easy communication with you and his lapse in follow through on contacting your boyfriend as scheduled. Please accept our most sincere apologies. We certainly agree that clear, concise and prompt communication is vital in assisting our customers effectively. We are grateful for your constructive feedback and for being an important part of our continuous service improvement process.

Mar 27, 2024 -

yamiletterivera10@gmail.com responded

I'm taken aback by the comment about "less than easy communication with you." However, I want to clarify that I was never rude. My frustration with Preston stemmed from his lack of responsiveness and a comment he made on the phone. Despite my efforts to reach out, I had difficulty getting a timely response. This was evident when he failed to call my boyfriend as promised. I urge you to review the recorded calls, as they will confirm that my interactions were never unprofessional or rude. While there may be attempts to discredit my perspective I stand by my statement. Have a fabulous day

Mar 27, 2024 -

MINI of West Chester responded

Please understand we are acknowledging our inability to communicate with you effectively. We are in no way indicating any fault on your part.

October 30, 2023

Anthony is the epitome of integrity and customer service. When considering the purchase of a new motor for my BMW, Anthony laid out the pros and cons to me and assured me an excellent experience. There was More

by tromerojr
Recommend Dealer
Yes
Employees Worked With
Anthony Blubello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

MINI of West Chester responded

Thank you for your wonderful compliments for the knowledgeable, professional and customer-centric assistance delivered by Anthony. We are thrilled to hear you were so pleased. Many thanks again for choosing BMW of West Chester!

August 18, 2020

I was happy Ottos provided me with a loaner car. I was definitely not happy when I asked for some instructions on the operation of the new vehicle. I was told it is just like my MINI. It most certainly wa More

by DonnaLZ
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

MINI of West Chester responded

Please accept our sincere apologies for this lapse in service. It is our duty to ensure all customers feel comfortable operating our loaner cars and your experience is a direct contradiction of that. We have discussed this with our front line service staff and will strive to do better in the future. Thank you for bringing it to our attention.

August 17, 2020

Kevin and his staff TOTALLY exceeded my expectations with the service they provided. The purpose of my visit was to replace turn signal bulbs, but other things I didn't even know needed attention were also a More

by Artlover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

MINI of West Chester responded

Fantastic! Exceeding your expectations is our goal every time! Thank you for visiting!

August 17, 2020

outstanding! I came in exception to wait and was given the offer of a loaner for the day! it was a convertible and I had a blast, they also cleaned my very dirty car! great service! More

by Laura Ensor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

MINI of West Chester responded

Your time is valuable - we're glad you enjoyed the convertible! Thank you for servicing with Otto's!

August 16, 2020

good service Everyone was friendly and professional. They were timely and offered recommendations that were approbate to my situation. I will bring my vehicle bac More

by yoga.paddler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

MINI of West Chester responded

Thank you so much for the review and we look forward to serving you again!

August 13, 2020

My husband stated how wonderfully efficient the drop off and pick up of the vehicle was. Getting the data sheet on the vehicle’s maintenance status was is also helpful. More

by Jenkrimar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2020 -

MINI of West Chester responded

Excellent! Providing efficient and informative service is always our goal for you. Many thanks from all of us here at Otto's!

August 13, 2020

No complaints - I appreciate the honesty that you need more time to solve a technology problem rather than keep me waiting. I’m hoping that the next service will yield success. More

by Marie M.
Recommend Dealer
Yes
Employees Worked With
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2020 -

MINI of West Chester responded

We know your time is valuable and do not wish to keep you waiting unnecessarily. Please let us know when we can arrange to further evaluate your concerns.

August 11, 2020

Great Service Thank you to Preston and his staff for the professional and friendly service when I was in last Saturday. Service was quick and everything requested More

by Coleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

MINI of West Chester responded

Thank you for your kind recognition for the service delivered by Preston. Thanks again for choosing Otto's MINI!

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