MINI of West Chester - Service Center

Disappointing Experience with Car Inspection and Repair Service I am writing to share my recent experience with your dealership's car inspection and repair service, as I believe it's important to pr Service I am writing to share my recent experience with your dealership's car inspection and repair service, as I believe it's important to provide detailed feedback for improvement. Last year, around June, I brought my Mini Countryman in for inspection and was quoted a significant amount for repairs, which unfortunately I was unable to afford at the time. Fast forward to March 19, 2024, I reached out to schedule the most critical repairs for my vehicle. Upon calling the dealership, I was directed to Preston's voicemail. After several attempts, I finally reached him, only to be informed that he was busy with another customer and would call me back. Despite waiting patiently for over a day and a half, I did not receive any follow-up. Upon my insistence, Preston eventually contacted me and we discussed the repairs, although I found his communication unclear and confusing. I requested that my boyfriend speak with him for further clarification, and provided Preston with his contact information for a scheduled call the following day after 2 o'clock. Unfortunately, Preston failed to reach out as promised, leading to further frustration on my end. Today, I made the decision not to proceed with repairing my car at your shop due to this disappointing experience. I understand that providing a detailed account may seem lengthy, but I believe it's essential to convey the full extent of my experience for future improvements. Thank you for your attention to this matter, and I hope that my feedback contributes to enhancing customer satisfaction in the future. Sincerely, Disappointed customer More

Anthony is the epitome of integrity and customer service. When considering the purchase of a new motor for my BMW, Anthony laid out the pros and cons to me and assured me an excellent experience. There was When considering the purchase of a new motor for my BMW, Anthony laid out the pros and cons to me and assured me an excellent experience. There was a minor hiccup in compatibility with some ancillary parts, for which Anthony quickly, professionally and cheerfully corrected. Later down the road, I experienced an issue at my local dealership who are not as professional and customer-centric as Anthony, and Anthony went above and beyond to help with this issue. In summary, we need Anthony to propagate his professionalism all across the industry! More

I was happy Ottos provided me with a loaner car. I was definitely not happy when I asked for some instructions on the operation of the new vehicle. I was told it is just like my MINI. It most certainly wa definitely not happy when I asked for some instructions on the operation of the new vehicle. I was told it is just like my MINI. It most certainly was not like my 12 year old MINI. Imagine how stupid I felt at your entrance gate when the car in front of me could not open the gate and wanted me to back up....I could NOT get the car into reverse! I am usually very happy with my treatment at your business though. More

Kevin and his staff TOTALLY exceeded my expectations with the service they provided. The purpose of my visit was to replace turn signal bulbs, but other things I didn't even know needed attention were also a the service they provided. The purpose of my visit was to replace turn signal bulbs, but other things I didn't even know needed attention were also addressed. I was in and out of there in no time flat which included a friendly chat with Pete... always a pleasure! More

outstanding! I came in exception to wait and was given the offer of a loaner for the day! it was a convertible and I had a blast, they also cleaned my very dirty car! great service! the offer of a loaner for the day! it was a convertible and I had a blast, they also cleaned my very dirty car! great service! More

good service Everyone was friendly and professional. They were timely and offered recommendations that were approbate to my situation. I will bring my vehicle bac Everyone was friendly and professional. They were timely and offered recommendations that were approbate to my situation. I will bring my vehicle back for survive again. More

My husband stated how wonderfully efficient the drop off and pick up of the vehicle was. Getting the data sheet on the vehicle’s maintenance status was is also helpful. and pick up of the vehicle was. Getting the data sheet on the vehicle’s maintenance status was is also helpful. More

No complaints - I appreciate the honesty that you need more time to solve a technology problem rather than keep me waiting. I’m hoping that the next service will yield success. more time to solve a technology problem rather than keep me waiting. I’m hoping that the next service will yield success. More

Great Service Thank you to Preston and his staff for the professional and friendly service when I was in last Saturday. Service was quick and everything requested Thank you to Preston and his staff for the professional and friendly service when I was in last Saturday. Service was quick and everything requested was taken care of along with other repairs covered under my warranty. Thank you again! More