MINI of West Chester

I’ve been working with the amazing team at Otto’s for the past 5 years and they are fantastic in every regard- from Service, to Financial, to Sales. I love how you can book service online and reserve a loan past 5 years and they are fantastic in every regard- from Service, to Financial, to Sales. I love how you can book service online and reserve a loaner if needed. They video the work they do and send updates so you can make the best decision possible. They also never try and upsell you for no reason. The sales team actually works as a team- it’s refreshing. My sales rep, Pete, was unavailable on a day I took my car in for service. Another rep, Michael, jumped in and helped me design and order my new car for Pete. I continue to do business with them for all of these reasons. More

Fantastic experience from start to finish. Happy to return again in the future. Mike was great. Happy to return again in the future. Mike was great. More

Pete was so easy to do business with and was very friendly and knowledgeable. I have a very hectic schedule so he was willing to do almost the entire sale with me via email which was really convenien friendly and knowledgeable. I have a very hectic schedule so he was willing to do almost the entire sale with me via email which was really convenient. Practically as easily as buying something on Amazon! No complaints! More

The whole buying experience was very pleasant and a non pressured process which is not always the case when buying a car. Jake took his time explaining everything and never rushing us. I highly recommend t pressured process which is not always the case when buying a car. Jake took his time explaining everything and never rushing us. I highly recommend this dealership based on my experience. More

I have never had an easier or more pleasant experience buying a new car! Jake was great to work with and the it’s clear that he knows and enjoys his work. Thank you!! buying a new car! Jake was great to work with and the it’s clear that he knows and enjoys his work. Thank you!! More

I searched the country for a Mini spec’d to my requirements. Upon finding it at Otto’s, Michael went above and beyond to make the transaction as smooth as possible. Michael’s superlative customer requirements. Upon finding it at Otto’s, Michael went above and beyond to make the transaction as smooth as possible. Michael’s superlative customer service from start to finish is why I will be purchasing my future vehicles through him. More

This was my first time purchasing a new car and Michael Dixon made the experience effortless and enjoyable. He communicated clearly about expectations and was very prompt in answering any questions I had t Dixon made the experience effortless and enjoyable. He communicated clearly about expectations and was very prompt in answering any questions I had throughout the process. The delivery process felt very personalized, organized, and professional. I will definitely be back the next time I'm ready to upgrade my new mini. More

Michael was very friendly and accommodated our needs, as well as making last minute adjustments to the vehicle. Thank you! well as making last minute adjustments to the vehicle. Thank you! More

Otto’s had the car I wanted. They were warm, professional, and fun. Very happy with my experience. They were warm, professional, and fun. Very happy with my experience. More

This is my third car purchased through Otto’s. The quality of service has s consistently exceptional. The quality of service has s consistently exceptional. More