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MINI of West Chester
West Chester, PA
1,365 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,365 reviews
September 01, 2024
Called at 1:30 on Saturday of Labor Day weekend and. asked Michael Dixon if I would be able to drive out before closing time. He made it happen expeditiously and with terrific Customer Service. Thank Yo asked Michael Dixon if I would be able to drive out before closing time. He made it happen expeditiously and with terrific Customer Service. Thank You!!! More
by trishstairiker
Employees Worked With
August 30, 2024
Had a great experience at Mini of West Chester! Michael Dixon was a refreshing motoring advisor to work with and made the whole experience great. The test drive, negotiation and final paperwork wit Michael Dixon was a refreshing motoring advisor to work with and made the whole experience great. The test drive, negotiation and final paperwork with Nick Capparelli were all first rate, and didn't waste our time, which doesn't always happen at dealerships. Highly recommend! More
by Michael@vastplanet.com
August 15, 2024
From the minute I walked I walked in to the dealership Michael was there to greet me. He’s very knowledgeable and very professional. He explained everything and I left there very happy with my purchase!! Michael was there to greet me. He’s very knowledgeable and very professional. He explained everything and I left there very happy with my purchase!! Whether you’re buying new or used certainly look up Michael Dixon. He WILL be able to help you. Thanks so much Michael. It was a great experience! More
by jillz1956
July 02, 2024
Purchased our second mini from Mini of West Chester (first from Ottos) and had another great buying experience. Michael D. was very helpful and knowledgeable and most important to me, absolutely no hi (first from Ottos) and had another great buying experience. Michael D. was very helpful and knowledgeable and most important to me, absolutely no high-pressure sales tactics. Nick in Finance was also great to work with. More
by Van P
July 01, 2024
I’ve owned 2 MINI’s and will never own another. Mini of West Chester has had a history of saying I needed service and/or parts that were not due or needed. On 5/17 I called them out on this as th Mini of West Chester has had a history of saying I needed service and/or parts that were not due or needed. On 5/17 I called them out on this as they falsified a PA State Inspection trying to get me to pay $1800’out of pocket for an engine mount. Car is a CPO with a little over 64k miles on it. They tried telling me an engine mount is a wear part. It’s a hydraulic part and not a wear part. See Facebook and Google Reviews for more details. When I asked very specific questions and my allegations of fraud were made, the dealership refused to answer and/or talk to me. My main allegations are against Christopher Clayton and Caroline Combs but Chad Carey is the General Manager of the dealership and is very aware of my allegations and is therefore compliant in the FRAUDULENT actions by his dealership. Not to mention that my car drove perfectly fine when I drove it into the dealership that day. CONSUMER BEWARE! Better Business Bureau, Federal Trade Commission, Commonwealth of PA as well as The Pennsylvania State Police have all been notified of my “experience” with this shady dealership. MINI USA is also compliant in the actions of the dealership. More
by BarryM
June 07, 2024
I had a wonderful experience purchasing my Mini. Michael was very knowledgable, friendly, and made the purchasing process super easy. Michael was very knowledgable, friendly, and made the purchasing process super easy. More
by Kristy.bannon
Employees Worked With
June 04, 2024
Helpful Fast Reliable Have good characters Extremely good cars and vehicles on display They care about the cars they are selling. characters Extremely good cars and vehicles on display They care about the cars they are selling. More
by Vwildrick9
May 07, 2024
It was the easiest, intuitive experience I've had with any dealership purchase ever. From the basic invoicing where you can follow the math to final processing with delivery. Delivery within an hour? Who any dealership purchase ever. From the basic invoicing where you can follow the math to final processing with delivery. Delivery within an hour? Who'd thunk! More
by David F.
Employees Worked With
May 06, 2024
Pete was wonderful to work with! He answered my questions beforehand and the whole process was fantastic. I have purchased many cars over the years, and this experience was the best He answered my questions beforehand and the whole process was fantastic. I have purchased many cars over the years, and this experience was the best, by far! Pete handled everything efficiently and cared about our time. He answered all of my questions about the car and continued to do so after we drove off the lot. I highly recommend Pete and Mini of West Chester! More
by MBaker
April 10, 2024
MINI of West Chester formlerly Otto's Mini has a fabulous and knowledgeable staff member in Michael Dixon. Three years ago our MINI was in a serious accident that sent the driver to the hosiptal and totalled and knowledgeable staff member in Michael Dixon. Three years ago our MINI was in a serious accident that sent the driver to the hosiptal and totalled the Mini. I contacted Michael one time and he took care of EVERYTHING. He checked in with my mom on her year long healing process, to ordering the new car. We did not have any stress or worries when it came to the process. Michael is one of the BEST!!! More
by Mercedes
