MINI of Towson - Service Center

Excellence in car care Allen Rolocut is wonderful in every respect. He promised a great deal when my Mini was in very bad shape and came through with every promise to preci Allen Rolocut is wonderful in every respect. He promised a great deal when my Mini was in very bad shape and came through with every promise to precisely what he had indicated. He even agreed to hold onto the car when I was unable to pick it up when it was ready, which, by the way, was exactly when he said it would be. A great outfit and Allen is superb! More

Prompt, caring service For 4 years and 2 Minis I have been bringing my cars to Mini of Baltimore for service. Allen Rolocut always schedules me promptly, makes sure everyth For 4 years and 2 Minis I have been bringing my cars to Mini of Baltimore for service. Allen Rolocut always schedules me promptly, makes sure everything is taken care of, and keeps me informed during the visit.. He is considerate and makes me feel valued as a customer. He lets me know of any wear issues that may need to be addressed at next year's oil change so I can plan ahead. I trust Allen to keep my cars running smoothly. I also like Mini of Baltimore's clean waiting room area with snacks. If service/repairs are going to take awhile, I find it very helpful and important that Mini of Baltimore provides a free loaner car. More

Exemplary service!! Allen Rolocut and the service technicians at MINI of Baltimore County did everything you'd want them to do - and more. As my Service Manager, Allen ex Allen Rolocut and the service technicians at MINI of Baltimore County did everything you'd want them to do - and more. As my Service Manager, Allen explained all aspects of the service exceptionally well, describing the unique (and complicated) issue that the very capable service technician had ably discovered as part of the vehicle service inspection BEFORE it caused a catastrophic fault, my options going forward for fixing it and considerations - including cost, risk and return on investment - for making my best service decision. Allen was particularly excellent in working out a creative solution for obtaining the best resolution for my best price. After my decision was made, Allen kept me well-apprised of what was happening and how parts availability was affecting the original timeline - and then somehow found more than $600 additional savings on the original quote. As a new service customer at MINI of Baltimore County, I'll trust them for all of my service issues going forward. Love 'em!! More

Excellent Service! I have always had an excellent experience at Mini of Baltimore, especially with Yoni Baron. He is always extremely responsive and is always willing to I have always had an excellent experience at Mini of Baltimore, especially with Yoni Baron. He is always extremely responsive and is always willing to discuss any services my Mini requires and is so kind and professional. I always know my car is in good and capable hands when I work with him! More

Yoni Baron is the best! Good customer service is rare these days, but Yoni always delivers excellent customer service every time I come in for service. He is responsive with Good customer service is rare these days, but Yoni always delivers excellent customer service every time I come in for service. He is responsive with communicating the status of my Mini and thorough in explaining what was done or services needed in the future. Jonathan always takes good care of me! More