MINI of Towson - Service Center

Excellent customer service. Yoni always gives us the best customer service for both of our Minis. Diagnosis and the repairs are consistently done correctly and on time. The c Yoni always gives us the best customer service for both of our Minis. Diagnosis and the repairs are consistently done correctly and on time. The car was washed and spotless inside and out. Great job! More

Maintaining high quality service! As always, Yony Baron is a top notch service adviser. He was able to get my car into service, told me of the problem, the repairs needed, AND return m As always, Yony Baron is a top notch service adviser. He was able to get my car into service, told me of the problem, the repairs needed, AND return my car to me all within 24 hours. I barely had time to drive the loaner before I was told I could pick up my car. Good folks all around at Towson MINI! More

Since I live far from service center , it was hard trip wit It is my first service at Mini of Baltimore & I enjoyed friendly welcoming by Yoni & the service was done in timely manner, although the car wash was It is my first service at Mini of Baltimore & I enjoyed friendly welcoming by Yoni & the service was done in timely manner, although the car wash was not done thoroughly & I was not told when the next service should be. More

The BEST Advisor Ever!!! I simply love Yoni “Jonathan” Baron at the Towson, Mini of Baltimore County Service Store. He gives the best hugs, the best advise and he honestly ca I simply love Yoni “Jonathan” Baron at the Towson, Mini of Baltimore County Service Store. He gives the best hugs, the best advise and he honestly cares about my car, my safety and me! He understands your concerns and he goes above and beyond to help make any situation bareable. Yoni is so nice that I’m considering a Mini for my next car just to continue my relationship with him!! More

2003 Mini Cooper I’d like to to say thank you fo Jonathan Baron who was my service person. He was very courteous and helpful when he walked me through the estimate fo I’d like to to say thank you fo Jonathan Baron who was my service person. He was very courteous and helpful when he walked me through the estimate for my repairs. My Mini is 15 yrs old and I have not needed to have much maintenance done. After my service I noticed how great it ran. Awesome job!! More

Excellent service department I always enjoy Yoni’s friendly greeting. The service is excellent and always done thoroughly and in a timely way. They keep my mini in good shape and I always enjoy Yoni’s friendly greeting. The service is excellent and always done thoroughly and in a timely way. They keep my mini in good shape and it runs like brand new. More

Custom Turbo Installation 2009 Mini Cooper Clubman I want to Thank Mini Cooper of Baltimore, and especially Allen Rolocut for his outstanding and professional service with my Cooper project. I highly r I want to Thank Mini Cooper of Baltimore, and especially Allen Rolocut for his outstanding and professional service with my Cooper project. I highly recommend Allen's guidance and advice when it comes to the service, especially with the work on my 2009 Cooper and I would highly recommend to everyone who owns a Mini Cooper or is interested in owning a Mini Cooper, to work with Allen when it comes to service, you can put your trust in him, he makes you feel like family. Thank you, Always More

Above and beyond service Mini of Baltimore really went above and beyond to help with my repairs. Allen takes the effort to make sure I am taking advantage of all the offers. A Mini of Baltimore really went above and beyond to help with my repairs. Allen takes the effort to make sure I am taking advantage of all the offers. And he look for ways I can save on what would otherwise be a very costly repair. More

Making the main thing the main thing! My father’s favorite saying was “the main thing is to make the main thing the main thing”. That statement wonderfully represents and epitomizes my My father’s favorite saying was “the main thing is to make the main thing the main thing”. That statement wonderfully represents and epitomizes my recent visit to MINI of Baltimore County and the incredible customer service experience I enjoyed with Allen Rolocut. Everybody has that auto service episode they would like to forget—the kind where the service advisor is half-listening and gives you every indication that he has no real interest in your problem, and he’d be perfectly happy if you’d just leave and go somewhere else. I knew from my first telephone conversation when I set up the appointment with Allen that he was totally on top of his game. He took great care to completely understand the issue I was having with my MINI. He was extremely accommodating in setting up the appointment on the day and time that worked best for me. Once everything was set I immediately received an email confirming everything that had been discussed and scheduled. Once I arrived at the dealership Allen took control of everything and I just had the feeling that I was at the right place and I was entrusting my MINI to the right people. Inasmuch as I waited while the repair was being made, Allen came by every few minutes to update me on the progress being made. About thirty minutes into the appointment Allen explained what the problem was and indicated that repair might be covered under warranty. He said he would make every possible effort to see if that was a viable possibility. I was intrigued to hear that, but reminding myself that my MINI is a 2013 model with 54,000 miles on it, I was not optimistic that such a thing would be even remotely possible. I should probably say here that the issue involved my front passenger airbag—an absolute essential repair as far as I am concerned. In another few minutes Allen returned to inform me that the repair would in fact be covered under warranty, labor included. As elated as I was over a totally unexpected blessing, my lasting impression was the incomparable customer service Allen provided. His professionalism, the personal attention he provided, and his obvious interest in my MINI (and my safety) will not be forgotten. I am a MINI-for-life guy, but now I am also a MINI of Baltimore County guy. Oh, by the way, did I mention I live an hour and a half away in Pennsylvania? Yeah, there’s another dealership a few miles closer, but as far as I know Allen doesn’t work there. But if he ever does..... More

Service Champion and Brand Ambassador When I think of a service champion, I think of Allen Rolocut. He went above and beyond in delivering an exceptional service experience--showing that When I think of a service champion, I think of Allen Rolocut. He went above and beyond in delivering an exceptional service experience--showing that he cared about my situation while also showing how he valued the business relationship that I bring to MINI as a loyal customer of more than 8 years. Every interaction with Allen was friendly--helpful and positive. In my book, good customer service means meeting expectations- but excellent customer service means exceeding them (and that's what Allen did). He delivers for the customer and is a real asset to what the MINI brand represents. More