MINI of Towson - Service Center

Always a great experience I've been taking my Clubman to MINI of Baltimore County's Service Center for 4 years (since I purchased the vehicle), and I've had the pleasure of dea I've been taking my Clubman to MINI of Baltimore County's Service Center for 4 years (since I purchased the vehicle), and I've had the pleasure of dealing with Yoni Baron almost exclusively. Yoni is the type of service advisor anyone should hope to work with. I feel assured my service needs are in good hands with him. He's always friendly, professional, and helpful, and he always shows a deep knowledge of MINIs (and automobiles in general). He's also very mindful of the financial side of my repair and maintenance needs. It's clear Yoni cares about his customers. My vehicle is no longer under warranty, and while I could easily take my MINI to any one of assorted auto repair shops, I choose to continue having the work done here. Yoni is a big part of the reason for that. I trust him. More

Setting the Standard Bar Let me preface this, with saying, that my previous vehicle had an outstanding service department. Therefore, I have a very, very high level of expecta Let me preface this, with saying, that my previous vehicle had an outstanding service department. Therefore, I have a very, very high level of expectation from all service teams - Allen and Yoni have met and exceeded my expectations. They are very attentive and very diligent in every aspect of their jobs. Great, friendly, and hospitable! More

Excellent and honest service We recently purchased a preowned older Mini from a used car dealer. The exterior and interior condition were beautiful so fearing that was too good to We recently purchased a preowned older Mini from a used car dealer. The exterior and interior condition were beautiful so fearing that was too good to be true, we decided to bring it in for an under the hood inspection. We chose Mini of Baltimore after reading reviews on their service and Yoni in particular. We were not disappointed. The service team was wonderful. Yoni was personable and attentive, but much to our dismay, the service team (sorry don't remember any names) found multiple and expensive issues...all of which could have been repaired, but after consulting with the experts at Mini of Baltimore, Yoni specifically, we decided that the cost would be far more than the car was worth, so we returned the used Mini to the previous dealer and got our money back. Other dealers might have encouraged us to repair the car, they would have nothing to lose, but the honesty and frankness of the staff at Mini of Baltimore was refreshing. Yoni was empathetic to our situation and that was greatly appreciated. When we returned our Mini to the other dealer, the cards were in our favor for another Mini to come our way that was still under warranty...so we bought it. Please don't think we didn't buy our Mini from Mini of Baltimore for any particular reason other than we are from Pennsylvania and the local dealer had the car that fit our need at the time. So again we brought this Mini in for servicing and a good check up. This time other than a few very minor issues (all under warranty) the car got a seal of approval from Mini of Baltimore and we were on our way. We did have to use a loaner car for two days while they traced and fixed an electrical issue, replaced a faded bumper piece and give it a thorough going over. We would highly recommend Mini of Baltimore and Yoni for any issues that concern the care and attention of this special breed of car. If we have any other service needs with this current Mini we will be going back to Mini of Baltimore. And by the way, when the time is right for us to purchase another Mini, it will be purchased at Mini of Baltimore. More

The staff was very knowledgeable and friendly. The staff was very knowledgeable and friendly, particularly in the service department. Allen Rolocut was great at explaining what needed to be done, The staff was very knowledgeable and friendly, particularly in the service department. Allen Rolocut was great at explaining what needed to be done, how long it would take, and how much it would cost. I would recommend this dealer because I had a great experience, they had every convenience available while you wait for your car to be serviced. Including free refreshments, T.V., and WiFi. They even have free loaner cars and free car washes available to their customers. I love my Mini and having it taken good care of is important to me and I trust Mini of Baltimore County to do a great job. More

Allen Rolocut rocks as service advisor! Allen kept me informed at every step - extended the loaner for extra days to accommodate my schedule - gave me the greatest value cost-wise - and in g Allen kept me informed at every step - extended the loaner for extra days to accommodate my schedule - gave me the greatest value cost-wise - and in general, made my visit expeditious and hassle-free. Though this dealership is far from my home, I would take my car there again in a second. Gerry Hanlon More

service for mini with Allen Allen is always a pleasure to work with. He keeps me updated with all that is going on with my car. He has answers to any problems before I even kno Allen is always a pleasure to work with. He keeps me updated with all that is going on with my car. He has answers to any problems before I even know that I have to do any research to fix an issue. I am never concerned about coming in for service, as I know that everything will be taken care of quickly and efficiently. More