MINI of Towson - Service Center

Allen! Allen Rolocut is not only the best service advisor in town but I consider him a trusted friend. Ask for him if he's available! Allen Rolocut is not only the best service advisor in town but I consider him a trusted friend. Ask for him if he's available! More

Customer service Allen Rolocut,is an excellent service representative who is very attentive to his customers needs.Thank you Mini for having such a person working for Allen Rolocut,is an excellent service representative who is very attentive to his customers needs.Thank you Mini for having such a person working for you with excellent customer service skills. More

Allen Rolocut By far best service manager ever. Allen is the absolute best person to work with. So kind, passionate, and truly cares about his customers. So gratefu By far best service manager ever. Allen is the absolute best person to work with. So kind, passionate, and truly cares about his customers. So grateful for him. More

By Far the Best Dealership Ever Worked With Yoni knows your name, looks you in the eye and provides excellent custmer service and care of your vehicle. He pays attention to detail and makes sur Yoni knows your name, looks you in the eye and provides excellent custmer service and care of your vehicle. He pays attention to detail and makes sure you have a superior experience. More

Outstanding in Every Respect! I have been dealing with Mini of Baltimore since my first Mini in 2007. Three Minis and 11 years later I still return. Service Representatives like I have been dealing with Mini of Baltimore since my first Mini in 2007. Three Minis and 11 years later I still return. Service Representatives like Allen Rolocut makes my decision easy when deciding on who to trust and where to have my Mini serviced. He has always provided outstanding customer service and it's always a pleasure working with him. More

Excellent and Best Service Advisor Experience Yoni, Thanks for the excellent service experience. Service Advisors such as yourself are hard to come by as we dread the idea of having to take our ve Yoni, Thanks for the excellent service experience. Service Advisors such as yourself are hard to come by as we dread the idea of having to take our vehicle to get service you make and have always made the service appoint enjoyable and with knowledge base info. Thanks for the great service...!!!! More

Nothing but great things to say about this dealership. After a wonderful service experience with my last Mini, I came right back here for a new one. Mike helped me find the perfect Mini for my needs and wh After a wonderful service experience with my last Mini, I came right back here for a new one. Mike helped me find the perfect Mini for my needs and when I asked for a special treatment to my wheels, got me right into the service department. Yoni took wonderful care of me as always and helped put the finishing touches on my new car. I have always had a great experience with the service group here. Who can actually say they like bringing their car in for service? I sure can. More

Saved the Day! MINI of Baltimore is always easy to get an appointment and they’re always very friendly and helpful to help you figure out what you Recently, I wa MINI of Baltimore is always easy to get an appointment and they’re always very friendly and helpful to help you figure out what you Recently, I was fearing the end of my MINI and Allen was great. He helped worked my my outside car insurance to help find the best solution and most financially sound solution for me and my repairs! He really saved the day for me! More

Exemplary Service Allen R. Was wonderful to work with from start to finish. He was so helpful and kind and considerate while setting up my check-up appointment. And whe Allen R. Was wonderful to work with from start to finish. He was so helpful and kind and considerate while setting up my check-up appointment. And when I arrived at the dealership for my appointment, he was right there to meet me and explain what the service visit entailed. When the service was completed, I was notified via phone that my Mini was done and I could pick her up. Overall a great experience. Thanks Allen! More

An End To Dealership Worries this was my first time visiting a dealership with my MINI and the first time I had been to a dealer for service in...well, a really long time. previo this was my first time visiting a dealership with my MINI and the first time I had been to a dealer for service in...well, a really long time. previous to this I had visited a mechanic near where I work. mostly because of their shuttle service. the personnel were pretty cool there too. i had a number of concerns i'm not really going to get into and don't really need to as i don't have them anymore. i called Mr. Baron and made an appointment without a transfer of tons of information. the entire experience was full of pleasant surprises. the two that stood out the most were how simple the experience was and the amount of information I was given about what my car needs. Mr. Baron pulled up a list of things that warranted attention and asked what I wanted to address. i picked what was most critical and had it fixed. there was no pressure to get more thing fixed than i wanted to at that time which was nice. i was also provided with a list (printed and emailed) of the other issues i'll need to address. Mr. Baron was pleasant, friendly, informative, honest (i came in for brake service but it was the brake sensors that had the issue), and respectful. i don't NEED to be respected but it was still cool (i'm black, it's complicated). So now my dealership worries are gone. In fact, my visit made the idea of going to a local mechanic slightly strange. MINI knows MINIs. That's why they're called MINI. More