MINI of Towson - Service Center

Aimed to please.... Came in for service on my car and Allen Rolocut greeted me very professionaly and made it a point to stay in contact with me daily as to the status of Came in for service on my car and Allen Rolocut greeted me very professionaly and made it a point to stay in contact with me daily as to the status of my vehicle, just a he had promised me when entering the dealership. When a situation arose in regards to my car and a possible delay, Allen went out of his way to accommodate me and see that I had my car as soon as possible. His follow-thru and sense of urgency for the customer is so appreciated!! Well done Allen More

Good service, no hassle for warranty work. Allen is easy to work with and work was well done. Hours are convenient for pickup and drop off. It shows they are making the effort to provide good Allen is easy to work with and work was well done. Hours are convenient for pickup and drop off. It shows they are making the effort to provide good customer service. More

Great and Caring Service! Been coming to Mini of Baltimore for several years and always with service advisor Allen Rolocut. He is a very caring advisor and treats me fairly, no Been coming to Mini of Baltimore for several years and always with service advisor Allen Rolocut. He is a very caring advisor and treats me fairly, not suggesting any service not required on my Mini. The dealership has kept up my 2012 Mini in great running shape since I've had service done here. Looking forward to returning again at next service interval. More

great service and work hard to make sure they get it right I take my Countryman to mini of Baltimore. My service rep is Allen Rolocut. He is a pleasure to work with. He keeps me informed and works to make s I take my Countryman to mini of Baltimore. My service rep is Allen Rolocut. He is a pleasure to work with. He keeps me informed and works to make sure I get the best service possible. I know he works for Mini, but he makes me feel as if I am the most important customer. Aside from that the staff is always friendly. It is a pleasure to go into this dealership. More

Services from Mr. Allen Rolocut Mr. Allen Rolocut had provided an excellent services with warm welcome, smiling face and friendly. I have received cleared information and good rec Mr. Allen Rolocut had provided an excellent services with warm welcome, smiling face and friendly. I have received cleared information and good recommendations from him over the phone and by mail as well. More

Friendly, Relaxing, and Worry-free! Yoni (Jonathan Baron) is like part of the family, and I always know my Paceman is good hands. The scheduling and loaner reservation process is a breez Yoni (Jonathan Baron) is like part of the family, and I always know my Paceman is good hands. The scheduling and loaner reservation process is a breeze on-line. Communication is great, and there have never been any surprises. A trusting relationship will keep me loyal. More

Efficient and professional When my check engine light came on, Allen was able to schedule me for same day drop off with a loaner. Drop off was efficient. He kept me apprised o When my check engine light came on, Allen was able to schedule me for same day drop off with a loaner. Drop off was efficient. He kept me apprised of repairs needed, as well as insuring that scheduled maintenance items could also be addressed while my Mini was in for service. Allen Rolocut is always polite and professional. So glad I found my Mini at Mini of Baltimore. More

super service and super friendly I had an issue with my key fob not working. I brought the car in around 9 and was helped immediately. Jonathan Baron listened and was very thoughtful I had an issue with my key fob not working. I brought the car in around 9 and was helped immediately. Jonathan Baron listened and was very thoughtful about the issue. It took a while to diagnosis the problem but Jonathan kept me informed and let me know the timing as things updated. It turned out to be a problem with the sensor in the rearview mirror. Jonathan found the part and had it installed without charge. That was incredible and very kind. I felt that Jonathan was truly sympathetic to my problem and my time. And they washed car! Jonathan is the best! More

Excellent serviice from Allen Rolocut My Mini had a tire that needed a new tire valve. The scheduling and the service was fast and easy. As always Allen Rolocut provided awesome service. A My Mini had a tire that needed a new tire valve. The scheduling and the service was fast and easy. As always Allen Rolocut provided awesome service. Allen is always professional, friendly and he always patiently explains the necessary service. I couldn’t be happier with my service at Mini of Baltimore. Happy motorer. Sharon Crisler More

Excellent service Allen Rolocut and the service technicians in the department are fabulous! In addition to conducting routine maintenance, I trust them to timely discov Allen Rolocut and the service technicians in the department are fabulous! In addition to conducting routine maintenance, I trust them to timely discover deteriorating conditions before they cascade into further, major dysfunction - without recommending unwarranted service. Their expertise has kept me happily motoring!! Trust Allen - I do! More