MINI of Towson - Service Center

Great Customer Service - Allen Rolocut My car had trouble starting on a recent Saturday afternoon at 3:00. I called Allen and he advised me to bring it in. He advised that he would get me a My car had trouble starting on a recent Saturday afternoon at 3:00. I called Allen and he advised me to bring it in. He advised that he would get me a loaner car if the required repairs could not be handled in the remaining couple of hours. Allen and team diagnosed the problem that Monday and I had my vehicle back by Wednesday. Allen is always checking in and following-up to make sure I know exactly what the status is on my vehicle. Allen also makes sure that I understand my financial responsibility prior to starting any repairs. I can always count on Allen to provide me with accurate and fair repair advice and I never feel taken advantage of when dealing with Allen. Thank you Allen. Steve More

Outstanding Customer Service The service team is warm and friendly especially Yoni Baron. He actually answers his phone and is always willing to accommodate last minute service re The service team is warm and friendly especially Yoni Baron. He actually answers his phone and is always willing to accommodate last minute service requests. More

Customer Advocate Yoni Baron is a "Customer Advocate." He expertly matches Mini of Towson's capabilities to customers' needs and expectations, producing a winning combi Yoni Baron is a "Customer Advocate." He expertly matches Mini of Towson's capabilities to customers' needs and expectations, producing a winning combination for all More

Engine light & few odd things Engine light came on - contacted Allen who replied bring your car in, and we will take care of it. Allen and Jeff, mechanic not only took care of the Engine light came on - contacted Allen who replied bring your car in, and we will take care of it. Allen and Jeff, mechanic not only took care of the enginer service but also took care of rear brakes that were down to the metal. Being a 10 year devoted customer to Mini I always feel I'm in good hands with the Service Dept. I can sleep better knowing that both Allen, and Jeff have made sure my car has been serviced well but the work that they do will last a long time. It's a scary world out there so it's good to know that you can trust these two to do good work, and be honest with you. If Mini lost Allen, business would not be the same - Allen is a great employee providing excellent customer service. Thanks! More

Service Repair I highly recommend Mini of Baltimore County. I have a 2011 Countryman and when it needs service all I have to do is call Allen Rolocut and he listens I highly recommend Mini of Baltimore County. I have a 2011 Countryman and when it needs service all I have to do is call Allen Rolocut and he listens as to what is going on with car, very accommodating and always explains what needs to be done and always answers any questions I have. Over the years he has been the best!!! More

Alan is the absolute best!!! I recently brought my car in after a service light came on. I didn't have an appointment and Alan Rolocut was very kind, took my car, put me in a loa I recently brought my car in after a service light came on. I didn't have an appointment and Alan Rolocut was very kind, took my car, put me in a loaner and it was fixed within 24 hours. Alan always explains exactly what is going on. He is extremely knowledgeable and I always feel like my 2011 mini is is in good hands. More

Recent Service at Mini of Baltimore County Had to bring my hardtop in for a flat tire and 30,000 mile service. Showed up first thing without an appointment and Allen took great care of me and g Had to bring my hardtop in for a flat tire and 30,000 mile service. Showed up first thing without an appointment and Allen took great care of me and gave me a loaner. They needed to keep the car for an extra day and Allen’s comments nication with me was on point. I have been very pleased with all of my service experiences in Towson. Keep up the great service guys! More

Great service I always get great service from Allen everytime I go to get my car serviced. Allen always keeps me informed and updated in a timely manner. Makes stay I always get great service from Allen everytime I go to get my car serviced. Allen always keeps me informed and updated in a timely manner. Makes staying worth my time. Thank you. More

MINI of Towson I purchased my MINI there in 2012. My service manager there has always been Allen Rolocut, and he’s always been outstanding. He’s very knowledgeable a I purchased my MINI there in 2012. My service manager there has always been Allen Rolocut, and he’s always been outstanding. He’s very knowledgeable and very good about explaining the various services my car’s needed over these years. He’s also very up front about cost, and what needs to be done soon and what might be delayed a bit. I feel very comfortable dealing with Allen. More

Advisor Allen is a very knowledgeable and courteous advisor. He is very articulate in the way that he explains repairs/service. I always feel very comfortab Allen is a very knowledgeable and courteous advisor. He is very articulate in the way that he explains repairs/service. I always feel very comfortable knowing that my car is in good hands after a discussion with Allen. He is also very prompt and available when returning messages. Mini should be proud to have Allen as their employee. More