MINI of Towson - Service Center

All Star, Super Hero Alan Rolocut went above and beyond on my behalf on a third-party warranty situation, guiding me along the way and adding his professional experi Alan Rolocut went above and beyond on my behalf on a third-party warranty situation, guiding me along the way and adding his professional experience when it really mattered...and he turned what could have been a messy situation into what was, for me, a virtual "non-event." Alan's commitment to a client-centered outcome and his attention to detail reminded me of why it has been such a pleasure to be a MIni of Towson customer since 2002. Alan, many thanks for the "above and beyond" service. You rock! More

Above and Beyond Service Allen has been servicing my mini for over three years now and every time there is an issue he always gets the job done very friendly to work with gre Allen has been servicing my mini for over three years now and every time there is an issue he always gets the job done very friendly to work with great communication excellent people person will always come back to Mini Service thanks to Allen and Jeff More

Thank you to Allen Rolocut I am a returning Mini owner, coming back to Mini of Baltimore. The service staff are wonderful. I recently had a Click & Drive installed in my new M I am a returning Mini owner, coming back to Mini of Baltimore. The service staff are wonderful. I recently had a Click & Drive installed in my new Mini, and Allen Rolocut could not have been nicer. He arranged the installation for a time and date that worked for both me and Mini, and made sure that I was able to have a loaner while the work was completed. Allen is always pleasant and helpful. Thanks Allen! More

Exceptional I have been dealing with Allen Rolocut for over 18 months and he goes above and beyond my needs. He is always helpful, always approachable and explain I have been dealing with Allen Rolocut for over 18 months and he goes above and beyond my needs. He is always helpful, always approachable and explains everything to me. He is truly an asset for MiniBaltimore More

Excellent, expedient, and satisfactory service! My car was totally disabled while running errands and had to be towed to the Mini Service Center in Towson. My car was stuck in "PARK" and I could not My car was totally disabled while running errands and had to be towed to the Mini Service Center in Towson. My car was stuck in "PARK" and I could not remove my key from the ignition (I have a 2010 MINI which requires a key to be inserted in the ignition.) I could not put it in REVERSE" or "DRIVE". I called my regular service agent (Allen) and left a message explaining what had happened and that I was on my way. Unbeknownst to me, Allen was out of the office but he had received my voicemail message and called Yoni to take care of me! (Kudos to Allen for great customer service!) Yoni called me right back to let me know he would be taking care of my problem. Yoni checked my car and immediately determined what the problem was. He explained the problem, how much it would cost to repair and how long it would take. It was a simple matter to fix, but the part was not available and it would take another day to complete the repair. So I would not be inconvenienced ( I needed transportation during the repair), Yoni ordered a loaner car for me to drive until the repairs could be completed. Yoni called later me later to let me know another more serious and more expensive problem had been discovered (which he explained thoroughly) and advised that to ensure safe driving, additional repairs were recommended. He quoted how much the additional repairs would cost and how much longer it would take. I was pleased that the total cost of all the repairs were within my budget and that the repairs were made expeditiously. I received my car just two days later! Yoni was extremely helpful and personable and took care of me and my car beyond my expectations! It was a pleasure having this experience with him. More

Nick of Time I am so thankful for Joni. I was leaving for the shore and my car needed an oil change and I was busy and it was just one of those days! I call Joni a I am so thankful for Joni. I was leaving for the shore and my car needed an oil change and I was busy and it was just one of those days! I call Joni and in a calm voice he tells me he can take care of it just bring the car in. Joni put the 3 quarts I needed in himself and made sure I would be safe for my trip. Joni always takes care of my mini and can accommodate my frantic schedule. I love the Mini Cooper.i have my eye on a new one and maybe one day it will be mine. Thank goodness for Joni and his concistant realiable attitude . More

Consistently Excellent! It was time for my Countryman's 70k check-up, I call Yoni, he tells me its a simple inspection and oil change, we find a time in the morning, my wife It was time for my Countryman's 70k check-up, I call Yoni, he tells me its a simple inspection and oil change, we find a time in the morning, my wife and I come up drop off the car, go next door and have a nice breakfast (the snacks at Mini are nice, but not as good as the Chai Tea next door), walk back over and my car is done and cleaned inside and out. What's not to love! More

A-One Service, Personalized Attention, Worth Driving To Yoni has been my service manager through almost 3 leases which is close to 9 years. He warmness, attentiveness, high quality of service and hooking m Yoni has been my service manager through almost 3 leases which is close to 9 years. He warmness, attentiveness, high quality of service and hooking me up with the right sales managers for new leases has been superb. I drive over an hour and 20 minutes and gladly take the extra time to come to Mini of Baltimore and Yoni'. He has been consistent, reliable, competent, organized ,authentic and a joy to see. How many dealerships can boast this kind of employee? I will be a loyal customer, Yoni and Mini of Baltimore has more than earned it. ` More

Compassion for frustration Sometimes anomalous things happen and the service staff are confronted with the brunt of it. I experienced an impairment of the auxiliary radiator of Sometimes anomalous things happen and the service staff are confronted with the brunt of it. I experienced an impairment of the auxiliary radiator of my very young Countryman. Needless to say, this non-warranty casualty was irritating and frustrating. It also occurred 150 miles from the dealership and required a sequence of tows and many hours to arrive for assistance. This is the challenge I presented to Yoni. He was patient and compassionate. He took the additional time to lament the event and explain how it could occur. He accomplished the repair quickly and on the budget he quoted. He made a difficult experience as easy and smooth as possible. That's no small feat; it's easy to be your best self when giving a customer a covered oil and filter change. I couldn't recommend Yoni more highly. More

Great audible My wife and I received a call from our old dealership that our Mini is ready for service. Since we moved I called and scheduled time with Yoni and the My wife and I received a call from our old dealership that our Mini is ready for service. Since we moved I called and scheduled time with Yoni and the team. When I arrived Yoni let me know that the other dealership was off by a couple of months and it wasn't technically ready for service. This is where most dealers would just send you on your way. But then Yoni said, "While you're here, why don't we top off your fluids, and give your Mini a bath." It was a small thing but it went a long way. Oh and by the way when they were running through the review they found a nail in the tire and fixed that right up as well. We are looking forward to going back in a few months when we are actually due for service. Thanks Yoni and team! More