MINI of Towson

Great people; great service. The clubman jcw was listed at a fair price with a reasonable discount. The team worked to get everything done as quickly as humanly possible - it was worth the drive from New at a fair price with a reasonable discount. The team worked to get everything done as quickly as humanly possible - it was worth the drive from New Jersey to get a great car at a great deal and with great service More

I had an excellent experience with the MINI dealership in Baltimore, specifically with Andy Evans. He was knowledgeable, friendly and very (very!) patient with my decision-making. At no point was he pushy Baltimore, specifically with Andy Evans. He was knowledgeable, friendly and very (very!) patient with my decision-making. At no point was he pushy or irritated with the fact that I spent hours at the dealer without committing to buying a car. And even though it was the last day of a big sale that MINI had going on, Andy never pressured me into buying that day. After a test drive, walks around the lot (twice), searching the databases (more than twice), sending photos to family/friends, and making phone calls, I finally purchased my gorgeous MINI and couldn't be happier! I also returned to the dealer a week later to have an option installed that I had purchased; they had me in the door, car washed, option installed and out the door in less than 45 minutes. While I waited, I felt like I was in a luxury car dealer; there was food, wifi, tv, staff to ask if I needed anything....Wow! did I mention I love my MINI? More

We're looking for a mini cooper and went there for a test drive, the sales person Jeremy told us that their dealership is the second largest in the WORLD, indeed there's a huge lot of minis but he WAS NOT be drive, the sales person Jeremy told us that their dealership is the second largest in the WORLD, indeed there's a huge lot of minis but he WAS NOT be able to find me a single mini with automatic transmission for test drive, what a shame. He told us there were 2 auto in the inventory, but those were just arrived and not yet in their computer system and couldn't be taken out, finally, he seems to have another "potential coming back customer" and just gave us his card and leave us alone on the lot, he didn't even ask for our names and what we're looking for, what an awful dealership experience. More

Every time I take my car to Mini of Baltimore County both the auto service and customer service I receive are exemplary. Claudia has been especially helpful the last few times I've been in. When a part I n the auto service and customer service I receive are exemplary. Claudia has been especially helpful the last few times I've been in. When a part I needed didn't come in when expected, she was diligent in keeping me updated on the status of my repair and when I could get my car. More

Called service department and explained that I had a fluid leak - Claudia answered and suggested that I have the car towed in to be safe (for free). I did not feel that was necessary and did not have t fluid leak - Claudia answered and suggested that I have the car towed in to be safe (for free). I did not feel that was necessary and did not have time to wait for the tow so I headed in. When I arrived I explained to Claudia that I had about 30 minutes before I needed to leave for an appointment and would prefer to wait to see if it was something simple so I would not have to return a loaner later in the day. After 25 minutes Claudia came to me and said she was sorry but they still could not find the leak and they would need to put me in a loaner. She had me out the door in 5 minutes and I was on to my appointment. I was very impressed that I did not have to remind her of my time constraint. In additionn to repairing the leak they also added a dye to my oil and advised a follow up visit so they could easily check to insure the problem was solved. As a final note, I also inquired about intalling a special accessory. After checking, Claudia said they did not have it but if I could obtain one on my own they would install it in about 30 minutes. I thought that was very fair and plan to have the part installed soon! More

Claudia was patient with my non-automotive explanation of my problem and honest and straight forward with her responses. Often service reps are only interested in their commissions and not about the car owne my problem and honest and straight forward with her responses. Often service reps are only interested in their commissions and not about the car owner. She really seemed to care that my problems were solved and was extremely kind in her approach. More

I have purchased my MINI from MINI of Baltimore County and take it back for there for service. My saleswoman, Alison, was a joy to work with. She made the car buying process very easy. Brad Bornman, the s and take it back for there for service. My saleswoman, Alison, was a joy to work with. She made the car buying process very easy. Brad Bornman, the sales manager assisted with the sale as I has a couple unusual requests when I placed my order. Once I received my car there were a few minor defects in the body from the factory. I spoke with Claudia DeLeon who recommended I bring it in. She and Terrance worked together to get the problem fixed. I have since worked only with Claudia in the service department. When my car was damaged in a weather related accident I spoke with her to arrange all the repairs that would be completed at the dealership, I then handed the keys to the tow truck driver and told him they were to go to no one but Claudia. Claudia knows me by name, she remembers my quirky-ness in regards to my vehicle and takes the time to be sure everything will be to my satisfaction before returning the vehicle to me. Overall I would say that MINI of Baltimore County is a dream to deal with. They are a cut above the rest. More

I've given the above rating for 2 reasons. First and I've given the above rating for 2 reasons. First and foremost : Claudia Ever since I adopted my Mini Cooper S, I dealt with 1 Service Advisor (R I've given the above rating for 2 reasons. First and foremost : Claudia Ever since I adopted my Mini Cooper S, I dealt with 1 Service Advisor (Rose) and thought that I would never deal with another one as fiendly and precise as her (and I've dealt with a couple). Then I had the pleasure of working with Claudia on one of Rose's days off.... I realized that there is anothe SA at Mini of Baltimore that is a pleasure to deal with and can be trusted. Since Rose left, I told Claudia that she's the only SA that I still trust and willingly deal with at Mini of Baltimore and the only SA that I know will treat my MCS with as much care and love as I do. Secondly : Terrence Terrence is the service manager and even though I did not like it at first, he actually refused to release my car to me until he was %120 percent sure that the problem was resolved. Thanks for being so tenacious Terrence. More

This was my first experience taking my Mini in for service. I was very pleased with the overall experience. It started with the dropoff area that was open and roomy. From there I was greeted by a frie service. I was very pleased with the overall experience. It started with the dropoff area that was open and roomy. From there I was greeted by a friendly representative who quickly took my information, secured a loaner, and had me on my way. They contacted me when my car was ready and this was wround the time they had given me to expect it. When I returned to the dealer all my questions were answered and I felt extremely happy with everything that occured. I will continue to use them for service and would highly recommend them to anyone in need of service for their Mini. More

Excellent experience! Hilary Brown was a pleasure to deal with and made my "long distance" purchase so easy. This is a very impressive facilty, where customer service excels, which is seldom the case w deal with and made my "long distance" purchase so easy. This is a very impressive facilty, where customer service excels, which is seldom the case with larger dealerships. The fact that I travelled thru three states to get there, must mean they are good! More