MINI of Towson

The sales associate Jeff Testerman took his time with me The sales associate Jeff Testerman took his time with me (I did not feel rushed or pushed into a decision.) He was knowledgeable, professional and f The sales associate Jeff Testerman took his time with me (I did not feel rushed or pushed into a decision.) He was knowledgeable, professional and friendly. He had no qualms or hesitations in bringing several Mini Cooper Hardtops for me to review. I visited Mini of Balto. County on Saturday when it was busy and he gave undivided attention to me. I returned on Wednesday to test drive a car I was interested in. I also had a chance to deal with Sales Manager Mr.Ray Shefska who was helpful and friendly. I am purchasing my "Mini" on Monday -- and everyone at this dealership were friendly, knowledgeable and a pleasure to deal with. I had checked out the Mini on the internet and found a lot of information by myself. However, the financing dept. apprised me of additional information. More

Great Dealer to work with. No pressure. Greg Banker did a great job of answering all of our questions and he putting up with us spending 3/4 of the day on Saturday just trying to decide which mini we wante a great job of answering all of our questions and he putting up with us spending 3/4 of the day on Saturday just trying to decide which mini we wanted. Charlie in finace was great to work with as well. If you can't find a mini you like on this lot you are way to picky... Great working you these guys... FYI drove 660 miles round trip to deal with Mini of BWI. More

I had a great experience. The Motoring Advisor was very nice, honest and there was no hassle. I was pleased with the Trade In value and absolutley love my MINI!!!!!! There was plenty of car stock to choose nice, honest and there was no hassle. I was pleased with the Trade In value and absolutley love my MINI!!!!!! There was plenty of car stock to choose from. I am always hesitant when car shopping because of sales pressure but I was very at ease at MINI of Baltimore County! I would recommend to anyone! More

My wife and had done a small amount of research before coming to Mini of Baltimore for our next vehicle. I had wanted to upgrade to a mini for a long time and Suki made our unannouced stop simple, easy a coming to Mini of Baltimore for our next vehicle. I had wanted to upgrade to a mini for a long time and Suki made our unannouced stop simple, easy and informative. While I can say that we were interested in a Mini, she quickly found the Mini that was perfect for us. Everything from price, options and of course color. She was well informed about the quirks that makes a Mini an experience and not just another car and conveyed that information in a fun and exciting way. She has been helpful and has followed up in ways that I would not have normally expected from a salesperson, rather offering advise and experience. It is not just the car, but the experience that my motoring advisor Suki gave me that will keep me in in Mini's and encourage me to advise others to look to Mini of Baltimore for their next purchase. More

Great customer service and an overall good experience. To anyone considering a Mini, I would say the trip to Baltimore county is a good idea. They are willing to answer all questions, and with much patience. anyone considering a Mini, I would say the trip to Baltimore county is a good idea. They are willing to answer all questions, and with much patience. I would recommend Mini of Baltimore County to anyone. More

If you want to feel that your time and business are valued, this dealership is the place for you. Staff you can trust. Service work that will be done right. I've used the competitors for convenience valued, this dealership is the place for you. Staff you can trust. Service work that will be done right. I've used the competitors for convenience -- with poor results. This dealership is worth going out of your way for. More

Very helpful with helping me before and after the sale of my car. Was able to go on several test drives before i decided which car i wanted. I was shown all the features my car has and also how to use them. my car. Was able to go on several test drives before i decided which car i wanted. I was shown all the features my car has and also how to use them. I was also offered suggestions as to other items available for my car. More

On 2/19/11, after suffering 2 bait and switch routines at 2 other non-MINI dealerships, I literally stumbled into Mini of Towson. During the next 5 hours I dealt with the most pleasant and forthright salesm 2 other non-MINI dealerships, I literally stumbled into Mini of Towson. During the next 5 hours I dealt with the most pleasant and forthright salesman (Richard Thobe), the very straight shooter, charming General Manager (Mike Coleman) and the efficient Alison Cohen. Richard had ample opportunity to go the way of many other salesmen (I've bought over 25 new cars in my life) by confusing or otherwise fuzzing up the information. Most important, he listened to me while I told him what I wanted and then we hunted through inventory to find it. Though it turned out to be a "used" car it had only 2,500 original miles on it and was, (to put it mildly) loaded. He discussed the pros and cons with me but when I told him I'd kept the last 2 cars for over 10 years, we decided that resale was not of super primary importance to me. We took a ride in the car and then he was incredibly patient and interested as we endeavored to cut a deal. When I was haggling about price, Mike came over and had what I thought was an honest heart to heart with me about what was possible and not possible and I (having seen over 200,000 patients in my life and a good judge of character) sensed an unusal quality of honesty in him. Now I'm not naive and know I can make mistakes, so I asked a number of loaded questions to see if I got straight answers. I did. He in turn became interested in me and it was genuine. Then he went the extra mile and located the history of the car and I found that it had been in world wide auto shows as an exemplary example of MINI (BMW). But that was just icing on the cake. By now we were 2 hours beyond closing and Alison took over to do the financial paperwork. She was incredibly knowledgeable and efficient and did a first rate timely job. No one tried to disappear as fast as possible though I knew everyone wanted to go home. We all worked together to make it work as fast as we could, with minimal brain damage. Now I won't say that everything was in place (literally 100's of details were) but if something needed correction it was done right then and there or arranged for without any "well let's wait and see" BS. Finally there was the great news that I could have a loaner whenever I needed to have service done. I am a very observant and somewhat intolerant person but can admire a spirit of goodwill if it is there. This MINI dealership has all it takes and more. Dr. Ross J Brechner More

Our buying experience was terrific. Both Greg and Michael went all out to locate a car in their extensive inventory that best suited our wishes. Their financing terms were great, much better than ex Michael went all out to locate a car in their extensive inventory that best suited our wishes. Their financing terms were great, much better than expected. Our trade-in vehicle (also a MINI) had been originally purchased from MINI of Towson (same dealership, old name). Our previous purchasing and service experiences with them were what brought us back. We highly recommend MINI of Baltimore County. Ask for Greg. More

After planning to spend an hour or two test-driving a Mini Cooper S, we were so pleased with the car and employees that we decided to buy it right there. Many of our options were added on-the-spot, the s Mini Cooper S, we were so pleased with the car and employees that we decided to buy it right there. Many of our options were added on-the-spot, the sales and contracting staff are all very friendly and quite knowledgeable. There's little room for negotiation on a Mini Cooper, though, so I suspect much of their profit comes from the add-ons (which are not cheap). More