MINI of Towson

Very open and friendly atmosphere. Employees polite and very helpful. Always someone asking if you needed assistance but was not aggressive with selling to you. Very patient with us while we where trying t very helpful. Always someone asking if you needed assistance but was not aggressive with selling to you. Very patient with us while we where trying to come to a decision. Great product for the cost in my opinion. More

My wife and I live in Front Royal, VA. When I wanted to buy a used MINI, she (not being familiar with the brand) wanted to go to a dealer with a large inventory so she could get warm and fuzzy with the bra buy a used MINI, she (not being familiar with the brand) wanted to go to a dealer with a large inventory so she could get warm and fuzzy with the brand. That dealer is MINI of Baltimore. Now there are closer dealers but MINI of Baltimore is much bigger. I had scoped out a MINI NEXT CPO on line and was looking forward to a good test drive. When we arrived, we were looking over the inventory and we met Dave, our salesman. He located the MINI NEXT I had looked at online and we went for a drive. Dave explained all the features and the MINI karma to my wife while I had a blast driving it. The only glitch was a bad O2 sensor that needed replaced. So, we had to come back the next weekend to pick up our MINI. What a joy it is to find a dealership that treats you right. The next weekend I drove our MINI Cooper S home. AND THAT'S WHERE THE REAL STORY STARTS. On my way home I noticed the front speakers were not working. I called Dave on Mondat and he assured me it would be no problen getting the speakers repaired, the car was after all under warranty. So I drove my little MINI to MINI of Sterling, my closest MINI dealer. I had a 7:15 AM appointment and they took me right in. But after about an hour and a half, the tech. came out and explained that the original owner must have replaced the factory front speakers with aftermarket ones. These would not be covered under warranty. He suggested I call MINI of Baltimore and see what they could do for me. I called and asked for the service manager and explained my problem to him. He told me he would get back to me in a few minuets. When my phone rang back, it was Michael Coleman, the General Manager. The first words out of his mouth were "We are going to take care of this for you. Don't worry." Michael tried to work with MINI of Sterling, but Sterling could not come to terms. So, Michael told me to pick up my MINI from Sterling and he would have a loaner MINI brought to my place of employ in Culpeper, VA. the next day. Yup, that's right. Dave brought a MINI loaner down to my work on Tuesday and drove my MINI (which was NOT PUT BACK TOGETHER) to Baltimore. Now MINI of Sterling "forgot" to put those aftermarket speakers back in my car. So Michael ordered new speakers from MINI and had them installed. Total cost to me? NOTHING! Oh, and they washed my MINI too! So if you want THE BEST DEALER BAR NONE, Go to MINI of Baltimore! I love my MINI, and these guys are the greatest. More

This is probably one of the best dealership experiences I have had, by far. Andy Evans made the process of ordering my new 2011 Mini Countryman simple and easy. He even kept me up to date with the progress a have had, by far. Andy Evans made the process of ordering my new 2011 Mini Countryman simple and easy. He even kept me up to date with the progress as my car was being built. I would recommend this dealership to anyone looking to purchase a new vehicle. The staff is very friendly, and welcoming, and the showroom, itself is very impressive. I am also a big fan of the courtesy car wash service they provide to Mini customers. Most importantly, my new Mini Countryman All4 is absolutely AMAZING! I don't think I will drive anything else but a Mini. More

This is the first MINI we've purchased and the entire This is the first MINI we've purchased and the entire experience was great. Our salesman, Richard Thobe, was excellent. He provided us information o This is the first MINI we've purchased and the entire experience was great. Our salesman, Richard Thobe, was excellent. He provided us information on the MINI, the company,the dealership and spent all the time we needed to answer our questions(and there were many)and help us select the best car for us. We went in looking for an 2 or 3 year old model but he showed us a 6 month old 2010 which was better than what we originally looking for. Our experece with Charlie Colhouer in financing was great. All in all our total experience from 'looking' thru 'driving away' was great. One of the best experiences we've had in buying a car at any dealer. More

Felt like I was buying a rug in Maracco, they wanted to go back and forth so much, then made to feel guilty about what a "great deal" they gave me. Ordered a certain type of after market radio, they insta go back and forth so much, then made to feel guilty about what a "great deal" they gave me. Ordered a certain type of after market radio, they installed a different radio, then would not make it good on it. Stay away..... More

I had an amazing experience with Mini of Baltimore. I knew I wanted a Mini, but i had never bought a car before and was nervous about the process. Jeff Testerman made the experience exceptional. He disc knew I wanted a Mini, but i had never bought a car before and was nervous about the process. Jeff Testerman made the experience exceptional. He discussed with me what I was looking for and helped me select the right options. I had to work through my finances over the weekend and Jeff was very understanding of the fact that I could not purchase on the spot. By Monday Jeff and I were able to get my finances in order and a great price in place. I did experience some change of heart in terms of color selection and the Mini of Baltimore website was awesome for seeing if they had what I wanted. They did and Jeff verified it for me “I just went out and put my hands on it”. His great attitude and low pressure approach will have me buying my Minis here for life. I even think my sister will be a convert after her experience at the dealership when we picked it up. I truly am a Mini lover for life. Allison in finance was also excellent at running through all of the options and explaining it to me multiple times ;-)! Great staff! Thanks Mini Of Baltimore. More

Baltimore Mini made it an easy and great car buying experience. Great deal with rebate, and 0.9% financing make it hard to pass up. The Cooper's virtually sell themselves after a test drive. Thanks to experience. Great deal with rebate, and 0.9% financing make it hard to pass up. The Cooper's virtually sell themselves after a test drive. Thanks to my motoring advisor Suki Reynolds for making it a pleasant and painless experience. She was great allowing me to test drive about 4 different models on a nice little back roads route to get the full experience in the Cooper JCW. Suki went out her way to make sure my Mini was delivered to me that night. Thanks again Suki and Alison in Finance! G. Campbell More

All of the staff were courteous, professional and knowledgeable. We were greeted immediately upon arrival and shown to our contact person in a manner of minutes. We were test driving the exact vehi knowledgeable. We were greeted immediately upon arrival and shown to our contact person in a manner of minutes. We were test driving the exact vehicle we wanted to see in less than 20 minutes from the time we arrived at the dealer. Large selection of vehicles to chose from in a variety of price/option ranges. Our salesperson was a pleasure to work with and got us the Mini we wanted. The financial manager we met with was thorough, pleasant and explained our financial options clearly and concisely. Awesome car buying experience. The showroom and lot were very clean. The general manager of the dealership, also very courteous and professional. More

The Mini of Baltimore County was a great experience! This is the fourth Mini I have purchased and Mini of Baltimore is by far the best dealership I have been to. A big shout out to Greg Banker in the sales is the fourth Mini I have purchased and Mini of Baltimore is by far the best dealership I have been to. A big shout out to Greg Banker in the sales dept. A real asset to Mini! From the manager to the finance department,you can tell these guys are a team of professionals,working together like a machine! I will be back. More

I would recommend this dealership and this is WHY -- I I would recommend this dealership and this is WHY -- I had an excellent experience at Mini of Baltimore -- starting with my sales representative, Jef I would recommend this dealership and this is WHY -- I had an excellent experience at Mini of Baltimore -- starting with my sales representative, Jeff Testerman...I came into the dealership confused about which model I wanted to buy...Jeff -- who had been very responsive to my emails before I came into the dealership -- took me on three separate test drives -- patiently sitting there while I relearned how to use a manual transmission...we then talked about what I liked about each model -- and finally said, "Bill, you seemed most comfortable driving the all4 countryman." I responded "SOLD". And since that time I have loved every minute in my car. I was also impressed with Ray-- the sales manager who calmly identified with my frustrations and walked me through the process of selection" although he could not discount the car I wanted (a brand new model) he did offer a generous trade-in allowance for my ten year old Taurus...Finally. Charlie in the financial office was friendly (rare to meet a friendly financial person) -- who found me an excellent financing rate -- I was so pleased I even both one of the dealer options (I never do this) -- All in all, I enjoyed the process, the people and, of course, the car...WELL DONE. And a big thank you to Jeff. William F. Martin former Deputy Secretary of Energy of the United States and Special Assistant to President Ronald Reagan More