MINI of the Woodlands - Service Center

A recent accident with our 2023 MINI Cooper left us with a cracked oil pan. When I called the service department looking for help, Selene was kind, sympathetic and helpful! She helped me make arrangements a cracked oil pan. When I called the service department looking for help, Selene was kind, sympathetic and helpful! She helped me make arrangements to have the vehicle towed (they have an afterhours drop box for keys!) and explained the whole process (diagnostics, plan, whether or not insurance needed to be filed, etc). She followed up during the time the MINI was there, always providing details, estimates and even prompting the insurance adjuster when he failed to contact them. Selene and everyone else at the dealership made an unfortunate incident tolerable and as painless as possible. I love this dealership! More

Having tried alternative European car service centers in the past, Mini iof the woodlands is by far the best! Paloma was amazing and kept us informed every step of the way. Their prices are very reasonable, the past, Mini iof the woodlands is by far the best! Paloma was amazing and kept us informed every step of the way. Their prices are very reasonable, customer service is too Notch and their mechanics are the best. I can highly recommend Mini of the Woodlands! More

Great Service Team - they take great care of my 2017 Clubman. I purchased a custom built from this dealership and have only used their services. Clubman. I purchased a custom built from this dealership and have only used their services. More

I was a little disappointed. They had the car for 2.5 hours (from scheduled appointment time) for an oil change, multi-point inspection and recall fix, which we knew took 2 hour They had the car for 2.5 hours (from scheduled appointment time) for an oil change, multi-point inspection and recall fix, which we knew took 2 hours. They knew I was staying nearby at a restaurant, waiting. After 2.5 hours, they had only done the oil change and multipoint - no recall repair. I came and picked the car back up. More

My experience with Mini of the Woodlands has been nothing short of professional and satisfactory! short of professional and satisfactory! More

Always a Great Experience Ms. Selene Caballero is awesome! Very thorough and to the point. It’s good to have a great service advisor! Keep up the great work! Selene Caballero is awesome! Very thorough and to the point. It’s good to have a great service advisor! Keep up the great work! More

Aaron Brunson is a “take charge” sales adviser who gets things done for his customers. I really appreciate him and others who support Mini of The Woodlands. things done for his customers. I really appreciate him and others who support Mini of The Woodlands. More

I was not informed that the oil change would take so long. The waiting area was nice but I was there an hour and a half. I showed the lady checking me in some chips in my paint. She told me they no long long. The waiting area was nice but I was there an hour and a half. I showed the lady checking me in some chips in my paint. She told me they no longer have paint pens but she would show them to the tech and see what they could do. I never heard anything after that. They did wash my car it looked very nice. Then when I got in my car there was mud all over my floor mats. I have after market very nice floor mats. I had to clean hem when I got home More

Dealership is very knowledgeable and was fast at getting my Clubman back to me. Service rep was very helpful and informed me regularly on what was going on with my car. my Clubman back to me. Service rep was very helpful and informed me regularly on what was going on with my car. More

The service writer kept me informed of the whole process as my mini was being fixed. as my mini was being fixed. More