MINI of the Woodlands - Service Center

Frankie, Mark & several other service team members were very kind & clearly customer service oriented! Work was done quicker than expected. Waiting area was nice & clean & comfortable. very kind & clearly customer service oriented! Work was done quicker than expected. Waiting area was nice & clean & comfortable. More

Deceitful and dishonest Purchased 2016 hardtop on September 2, 2017. Questioned if full 36,000 mile and 3 year service agreement would be honored. Was told that it would be. Purchased 2016 hardtop on September 2, 2017. Questioned if full 36,000 mile and 3 year service agreement would be honored. Was told that it would be. Took vehicle in for service on August 11, 2020 and was denied requested service. Service writer said vehicle had been placed in service in June of 2017 three months before it was sold to me as a new vehicle. Seems as though I bought a used "new" car. Avoid this dealership at all cost. This is my last of 3 Minis. Same old BS from a pig with lipstick. More

Purchase was Great; After Care NSM In 2013, Brian Lowden met my husband and me in the parking lot before we even got to the door. Brian was incredibly helpful, patient and informative In 2013, Brian Lowden met my husband and me in the parking lot before we even got to the door. Brian was incredibly helpful, patient and informative about the brand and specific models. He made our purchase process incredibly smooth. He SOLD the car to us. However, I took my Mini to MOTW several times through the years for routine checkups and oil changes. Why does a customer have to wait up to 4 hours for a simple oil change when I had an appointment time of which I was never late??? Refreshments nor snacks, not even updates were offered. I would have to go to them for updates. After the techs were finished, it was as if they were pushing me out the door!" I love my MINI, but unless you are a pet of the dealership, forget feeling anything other than a nuisance! More

Horrible service department Terrible service department. Take in a car bought at that dealer, under factory warranty, then you have to call the service manager repeatedly (becaus Terrible service department. Take in a car bought at that dealer, under factory warranty, then you have to call the service manager repeatedly (because he will not return your call) and finally file a complaint with corporate customer relations to get someone to call you, and to get an item fixed under warranty that is specifically listed as covered in your warranty paperwork. Then to add insult to injury, they charge you a $150 service fee to tell you the excessive battery drain light you have been seeing means you have opened the door too many times or left a light on repeatedly and that is what caused the error. No I did not. Lastly, when the service manager is asked point blank how much they are going to charge me he says $50, even MINI corp said $50, now the service department is saying that is $50 PLUS the $150 checkout. You know what, that’s fine, my wife and I both drive MINIs and belong to three different MINI car clubs, let’s see how many of those people shop at MINI of the Woodlands after hearing my story, certainly wont be my wife and I! More

THIS IS THE WORST DEALER IVE EVER BEEN TO.THEIR MECHANIC'S ARE MORONS.I EVEN TOLD THEM WHAT WAS WRONG AND ALL THEY WANTED TO DO WAS TO JUST START PUTTING NEW PARTS ON IT AT MY EXPENSE.WHEN THE ONLY MECHANIC'S ARE MORONS.I EVEN TOLD THEM WHAT WAS WRONG AND ALL THEY WANTED TO DO WAS TO JUST START PUTTING NEW PARTS ON IT AT MY EXPENSE.WHEN THE ONLY PROBLEM WAS BAD GAS.I DRAINED THE GAS TANK AND PUT NEW PLUGS IN IT AND PROBLEM FIXED.ALL THEY WANTED TO DO WAS JUST TO GET MORE MONEY.GOOD THING IM A BETTER MECHANIC THAN THEY ARE.STILL CANT BELIEVE ALL THE B.... S.... THEY TRIED TO TELL ME WHAT WAS NEEDED.THESE PEOPLE ARE NOTHING BUT RIPOFF ARTIST More

I went there for my car's regular check and the service person told me that my tire was pierced by a nail and "unfortunately it was not fixable" and she insisted I should replace the tire. I did what she " person told me that my tire was pierced by a nail and "unfortunately it was not fixable" and she insisted I should replace the tire. I did what she "advised" and paid $250 and it turned out it could be easily fixed within a $25 budget!! They seem to be only interested in getting money out of clients' pocket while cares nothing about their cars. I waited for 2 hours to get my car washed after they replaced my tire but they eventually did not wash it! I had to leave and would never come back again. More