MINI of The Woodlands

Extremely Disappointing Experience - Avoid This Dealership I recently visited MINI of The Woodlands to get an oil change for my beloved Mini Cooper. Unfortunately, my experience with this dealer Dealership I recently visited MINI of The Woodlands to get an oil change for my beloved Mini Cooper. Unfortunately, my experience with this dealership has left me extremely disappointed and frustrated. First and foremost, I ended up paying over $2000.00 for services that included new brakes and a new battery. While I understand that Mini Cooper maintenance can be on the pricey side, I expected quality service and attention to detail for the cost. What made matters worse was the condition in which I received my car. To my shock and dismay, when I got my Mini Cooper back, there was a noticeable scratch on it that was not there when I initially left the car. The scratch was very evident and detracted from the overall appearance of my vehicle. To address this issue, I approached the dealership's staff, and they offered to fix the scratch by painting over it. However, their solution was far from satisfactory. Instead of properly repairing the damage, they simply applied white paint over the scratch, leaving me with a glaring white mark on my car. This lackluster attempt at rectifying the situation only added to my frustration and disappointment. I cannot, in good conscience, recommend MINI of The Woodlands to anyone seeking quality service and professionalism. My experience here has been nothing short of a letdown, from the exorbitant charges for basic maintenance to the shoddy repair work and unprofessional handling of the scratch issue. As a result of this experience, I will be actively seeking another service provider for my Mini Cooper's future maintenance needs. I value my vehicle and the investment I have made in it, and I believe it deserves better care and attention than what I received at this dealership. I will be attaching pictures of the scratch and the unsatisfactory paint job to this review as evidence of my unfortunate experience. In the meantime, I strongly advise potential customers to explore other options for their automotive service needs, as MINI of The Woodlands has left me deeply unsatisfied and disappointed. More

Had to take my car to be serviced there. Selene was my customer service rep and I couldn’t have been happier. She got my out of pocket cost down and my car drives like a dream now. I highly Selene was my customer service rep and I couldn’t have been happier. She got my out of pocket cost down and my car drives like a dream now. I highly recommend them. More

I always receive top tier service whenever I bring my car in. They have great customer service. in. They have great customer service. More

Service department is too slow . When you come for an oil change and they do the routine check on the car you should not be there for hours . When you come for an oil change and they do the routine check on the car you should not be there for hours . More

I only take my car to one place, the mini cooper dealership has always provided the absolute best service possible. Paloma is my service manager and she is always kind and helpful. dealership has always provided the absolute best service possible. Paloma is my service manager and she is always kind and helpful. More

Service completed on time. . Check in and check out processes quite simple and attention by Jessica was great . Check in and check out processes quite simple and attention by Jessica was great More

Great service. Very thorough checking everything about the car. They keep our mini cooper running smooth Very thorough checking everything about the car. They keep our mini cooper running smooth More

I had a fantastic experience at this dealership! The staff was friendly, knowledgeable, and went above and beyond to make sure I found the right car for my needs. The financing process was smooth an The staff was friendly, knowledgeable, and went above and beyond to make sure I found the right car for my needs. The financing process was smooth and easy, and I never felt pressured to make a decision. I would definitely recommend this dealership to anyone in the market for a new car. More

My experience with Mini of the Woodland has been great! Selene was wonderful! She explained every thing in detail and answered all my questions. She was great!! Thank you for your great service! Selene was wonderful! She explained every thing in detail and answered all my questions. She was great!! Thank you for your great service! More

from initially just looking out of curiosity to pre-ordering and taking ownership of my new 2024 Mini was a breeze. the salesman, James, i worked with was super laid back and very informative along pre-ordering and taking ownership of my new 2024 Mini was a breeze. the salesman, James, i worked with was super laid back and very informative along the way. filling out the paperwork was also a breeze. definitely pleased with my new purchase. More