MINI of The Woodlands

Deceitful and dishonest Purchased 2016 hardtop on September 2, 2017. Questioned if full 36,000 mile and 3 year service agreement would be honored. Was told that it would be. Purchased 2016 hardtop on September 2, 2017. Questioned if full 36,000 mile and 3 year service agreement would be honored. Was told that it would be. Took vehicle in for service on August 11, 2020 and was denied requested service. Service writer said vehicle had been placed in service in June of 2017 three months before it was sold to me as a new vehicle. Seems as though I bought a used "new" car. Avoid this dealership at all cost. This is my last of 3 Minis. Same old BS from a pig with lipstick. More

Purchase was Great; After Care NSM In 2013, Brian Lowden met my husband and me in the parking lot before we even got to the door. Brian was incredibly helpful, patient and informative In 2013, Brian Lowden met my husband and me in the parking lot before we even got to the door. Brian was incredibly helpful, patient and informative about the brand and specific models. He made our purchase process incredibly smooth. He SOLD the car to us. However, I took my Mini to MOTW several times through the years for routine checkups and oil changes. Why does a customer have to wait up to 4 hours for a simple oil change when I had an appointment time of which I was never late??? Refreshments nor snacks, not even updates were offered. I would have to go to them for updates. After the techs were finished, it was as if they were pushing me out the door!" I love my MINI, but unless you are a pet of the dealership, forget feeling anything other than a nuisance! More

2013 Paceman requires $5k in repairs weeks after purchase Initially I was grateful to have found a fair deal on my son's first car, a used 2013 Mini Paceman. The car was clean and the dealership made sure tha Initially I was grateful to have found a fair deal on my son's first car, a used 2013 Mini Paceman. The car was clean and the dealership made sure that it delivered well. They took care of a few minor blemishes and a cracked windshield etc. We drove the car for about a week and then went on a two week vacation (so the car wasn't being driven). I decided to drive the car to work since it hadn't been driven in a couple of weeks. While out to lunch the service engine light came on. Mini of The Woodlands is around the corner from my job so I thought I'd get them to check it out, hoping it was something superficial like a bad gas cap seal. After nearly 2 hours the service tech told me that he was sorry to have to deliver the bad news but the turbo needed to be replaced, which cost over $5,000!!! The car has been in my possession for a few weeks and less than a thousand (about 400, I believe) Mini of The Woodlands was absolutely no help and was completely unwilling to take any ownership in selling a car that clearly needed repair. I mean seriously! Not so much as a "We're sorry, this sometimes happens" or anything. In my opinion, they could have been a little more stand up in their approach. Perhaps something like "Sir this is not a great deal for either of us. We would be willing to provide the labor if you will buy the part at cost"....No way was that happening. I simply got "Sir, you bought the car as is. If it needs repair, it's on you" It's incredible. This is a AutoNation company, I think and I am certain they are affiliated with BMW of The Woodlands as well as other local dealerships. Buyer Beware. These folks are in the car selling business and they don't care if the screw you over while doing it. More

Horrible service department Terrible service department. Take in a car bought at that dealer, under factory warranty, then you have to call the service manager repeatedly (becaus Terrible service department. Take in a car bought at that dealer, under factory warranty, then you have to call the service manager repeatedly (because he will not return your call) and finally file a complaint with corporate customer relations to get someone to call you, and to get an item fixed under warranty that is specifically listed as covered in your warranty paperwork. Then to add insult to injury, they charge you a $150 service fee to tell you the excessive battery drain light you have been seeing means you have opened the door too many times or left a light on repeatedly and that is what caused the error. No I did not. Lastly, when the service manager is asked point blank how much they are going to charge me he says $50, even MINI corp said $50, now the service department is saying that is $50 PLUS the $150 checkout. You know what, that’s fine, my wife and I both drive MINIs and belong to three different MINI car clubs, let’s see how many of those people shop at MINI of the Woodlands after hearing my story, certainly wont be my wife and I! More

Shady Processes-- Dealer does not honor autonation process Mini of the Woodlands is an Autonation flag dealership and works through Autonation. I recently visited the dealership looking for a car I had reserve Mini of the Woodlands is an Autonation flag dealership and works through Autonation. I recently visited the dealership looking for a car I had reserved in the Autonation website. When reserving , the car is supposed to be held for 72 hours. I did get an initial call from the internet sales guy who asked me when I could come and see the vehicle. I did defer the timing and asked him to find out some details about the car. He then communicates to me that the car is pending and not available. I went to the dealership anyways at 7:00 pm as scheduled via the Autonation reservation system. I asked a sales manager to find the car for me since I wanted to see it. I am then informed that the car is not in the lot. Also that a customer had paid a $12000 deposit (who pays $12000 deposit without seeing a car?). At this point I felt I was not being told the truth. I asked to speak to the manager who also insisted the car is in transit and was already taken. They made excuses alleging that they had not control on their inventory and could not change parameters shown on the Autonation internet page. Every sales man did not look at me straight in the eye and looked like children lying where their eyesight goes down and to the left. I truly believe the car was in the lot but they probably were holding it back for some acquaintance and giving preferential treatment. All in all they did not honor the Autonation process where if a car is reserved on their stock , it should be held and shown to the party and made available for sale. If this car was truly held by another customer then why would it show as available on the Autonation page and allowed me to reserve it? SHADY SHADY SHADY More

Awesome experience! I recently bought from here and I had such a good experience! My salesman was Brian and he was fantastic! Great price, great car, awesome dealership a I recently bought from here and I had such a good experience! My salesman was Brian and he was fantastic! Great price, great car, awesome dealership and great people to work with! I am very satisfied with my purchase and will definitely recommend! More

Very pleased - car, dealer and our salesman Very pleasant buying experience! Just took delivery of our new Morris Mini. Love the car! Giving a shout out to Brian Lowden, our salesman. Brian was Very pleasant buying experience! Just took delivery of our new Morris Mini. Love the car! Giving a shout out to Brian Lowden, our salesman. Brian was fantastic! Very knowledgeable, helpful and answered all of our questions. We built our own and Brian explained all the choices to us. He made the entire experience very easy and comfortable. More

Top Notch Experience - Again and again! After spending 30+ years in the car business, I have been on both sides of the table. I got my new Countryman S right before the end of the year and a After spending 30+ years in the car business, I have been on both sides of the table. I got my new Countryman S right before the end of the year and am very pleased. The entire team here was exceptional from Keith in the new car sales to Natalie in the finance office. I have owned several Minis and would recommend these folks as a great place to buy or lease a Mini...Plus my normal service adviser, Kelly provides exceptional service and advice. They have a new sales manager that I don't have any experience with but this is an Auto Nation store, so they have pretty high standards and am confident that he will do a great job. More

No plans of going back After driving 3 hours to get there, I was informed that a wheel bearing was out on the car I was interested in and it needed to be changed. This was o After driving 3 hours to get there, I was informed that a wheel bearing was out on the car I was interested in and it needed to be changed. This was on Saturday. They said it could be changed while I signed the papers if I wanted the car after the test drive, no big deal. I signed the papers, car still wasn't ready. After 2 hours I was informed that the hub needed to be changed and it was Honda specific, so they couldn't get the part until the following Wednesday and I should have my car the following Thursday. Still no big deal. Thursday rolled around and still no car. I called multiple times every day and each time I called, they were having to change yet another part. I kept getting the "your car should hopefully be ready tomorrow." Finally got the car 12 days after purchasing it. And had to pay for a rental during all of this. The day I got the car, I went to open the trunk by pressing the button on the remote and the trunk wouldn't open. Didn't know that before purchasing the car. After having the car for about 2 weeks, the oil light came on. Apparently the oil wasn't changed before I bought the car. Went to have my oil changed and they informed me that my transmission fluid and power steering fluid both needed to be changed badly. In addition to that, when they checked the cabin air filter, there were so many leaves and pine needles stuck on it that you could barely see the filter. I was guaranteed that Autonation dealerships only sold the best cars possible. Definitely not impressed. More

Inside-the-Box Management Wonder if this dealership is anti-military? Sales staff and management refused to honor a discount offered by USAA members despite having shown both Wonder if this dealership is anti-military? Sales staff and management refused to honor a discount offered by USAA members despite having shown both sales and finance departments my USAA insurance certificate prior to purchase. Momentum Mini actually INFORMED me about the discount at the time of my last Mini purchase while I was signing the papers. Woodlands seems only interested in the sale - not the customer. More