MINI of The Woodlands

Very pleased - car, dealer and our salesman Very pleasant buying experience! Just took delivery of our new Morris Mini. Love the car! Giving a shout out to Brian Lowden, our salesman. Brian was Very pleasant buying experience! Just took delivery of our new Morris Mini. Love the car! Giving a shout out to Brian Lowden, our salesman. Brian was fantastic! Very knowledgeable, helpful and answered all of our questions. We built our own and Brian explained all the choices to us. He made the entire experience very easy and comfortable. More

Top Notch Experience - Again and again! After spending 30+ years in the car business, I have been on both sides of the table. I got my new Countryman S right before the end of the year and a After spending 30+ years in the car business, I have been on both sides of the table. I got my new Countryman S right before the end of the year and am very pleased. The entire team here was exceptional from Keith in the new car sales to Natalie in the finance office. I have owned several Minis and would recommend these folks as a great place to buy or lease a Mini...Plus my normal service adviser, Kelly provides exceptional service and advice. They have a new sales manager that I don't have any experience with but this is an Auto Nation store, so they have pretty high standards and am confident that he will do a great job. More

No plans of going back After driving 3 hours to get there, I was informed that a wheel bearing was out on the car I was interested in and it needed to be changed. This was o After driving 3 hours to get there, I was informed that a wheel bearing was out on the car I was interested in and it needed to be changed. This was on Saturday. They said it could be changed while I signed the papers if I wanted the car after the test drive, no big deal. I signed the papers, car still wasn't ready. After 2 hours I was informed that the hub needed to be changed and it was Honda specific, so they couldn't get the part until the following Wednesday and I should have my car the following Thursday. Still no big deal. Thursday rolled around and still no car. I called multiple times every day and each time I called, they were having to change yet another part. I kept getting the "your car should hopefully be ready tomorrow." Finally got the car 12 days after purchasing it. And had to pay for a rental during all of this. The day I got the car, I went to open the trunk by pressing the button on the remote and the trunk wouldn't open. Didn't know that before purchasing the car. After having the car for about 2 weeks, the oil light came on. Apparently the oil wasn't changed before I bought the car. Went to have my oil changed and they informed me that my transmission fluid and power steering fluid both needed to be changed badly. In addition to that, when they checked the cabin air filter, there were so many leaves and pine needles stuck on it that you could barely see the filter. I was guaranteed that Autonation dealerships only sold the best cars possible. Definitely not impressed. More

Inside-the-Box Management Wonder if this dealership is anti-military? Sales staff and management refused to honor a discount offered by USAA members despite having shown both Wonder if this dealership is anti-military? Sales staff and management refused to honor a discount offered by USAA members despite having shown both sales and finance departments my USAA insurance certificate prior to purchase. Momentum Mini actually INFORMED me about the discount at the time of my last Mini purchase while I was signing the papers. Woodlands seems only interested in the sale - not the customer. More

I received aggressive and arrogant customer service I received aggressive and arrogant customer service during my visit at the dealership. I was originally told "I could not drive any new cars until p I received aggressive and arrogant customer service during my visit at the dealership. I was originally told "I could not drive any new cars until processing my credit report to prove I was worthy to drive the luxurious brand vehicles". Prior to getting final numbers on the vehicle purchase, I was requested to sign over the title to my vehicle to the dealership. High pressure tactics and a condescending attitude while trying to discredit a buyers knowledge is a quick way to loose business. I am a qualified buyer and purchased a MINI from another dealership with a wonderful experience. Go to Mini Southwest Freeway and see Mia!!!!!!!!!!!! More

I was interested in buying a Mini but didn't know a lot about them. I was hesitant because of the way I've been treated at other car dealerships. Mini of The Woodlands is close and convenient to me so lot about them. I was hesitant because of the way I've been treated at other car dealerships. Mini of The Woodlands is close and convenient to me so I decided to try them. I was greeted by Keith Sutch and he was so friendly and informative about the Mini Cooper. He spent a lot of time with me and I changed my mind at least a hundred times. He never pressured me or made me feel like I needed to make my mind up right away like other car dealers. I can't say enough great things about Keith Sutch. I honestly feel like he's a friend not a car dealer. Ann W More

We had an excellent service from Mike. He showed us the cars, answered all the questions and we got a good price for the car. Certainly I would recommend it for others. Advice: when closing the deal a cars, answered all the questions and we got a good price for the car. Certainly I would recommend it for others. Advice: when closing the deal a large amount of services/warranties will be offered. Check carefully the price and the value and accept only those that make sense to you. More

THIS IS THE WORST DEALER IVE EVER BEEN TO.THEIR MECHANIC'S ARE MORONS.I EVEN TOLD THEM WHAT WAS WRONG AND ALL THEY WANTED TO DO WAS TO JUST START PUTTING NEW PARTS ON IT AT MY EXPENSE.WHEN THE ONLY MECHANIC'S ARE MORONS.I EVEN TOLD THEM WHAT WAS WRONG AND ALL THEY WANTED TO DO WAS TO JUST START PUTTING NEW PARTS ON IT AT MY EXPENSE.WHEN THE ONLY PROBLEM WAS BAD GAS.I DRAINED THE GAS TANK AND PUT NEW PLUGS IN IT AND PROBLEM FIXED.ALL THEY WANTED TO DO WAS JUST TO GET MORE MONEY.GOOD THING IM A BETTER MECHANIC THAN THEY ARE.STILL CANT BELIEVE ALL THE B.... S.... THEY TRIED TO TELL ME WHAT WAS NEEDED.THESE PEOPLE ARE NOTHING BUT RIPOFF ARTIST More

This was a terrible place to buy a car!! Keith is about the worst salesman I ever bought anything from!! Before. Had a deal he just didn't care and after trying to take delivery was awful!!! I've had de the worst salesman I ever bought anything from!! Before. Had a deal he just didn't care and after trying to take delivery was awful!!! I've had dead relatives return calls better than this man!!!! On five different occasions he was going to call me right back and every time I had to call and ask for someone over him to have him call me!!! If it wasn't that mini of the woodlands was the only dealer in the country that had the exact car I wanted I would have taken my business any where else!!!! Stay away form is dealer and stay even further away from Keith Sutch!! More

My sales and service experience has been great. Vicki Smario, my Mororing Advisor, was very helpful during the sale and has been a great liaison with the dealership after the sale. Sarah Yelverton, the Smario, my Mororing Advisor, was very helpful during the sale and has been a great liaison with the dealership after the sale. Sarah Yelverton, the Motoring Manager, has also been very helpful when Vicki has been out. I like to go over just to visit and see what's new since the're all so nice. Further, in response to the Lilyinrain's poor review about the dealership insisting on replacing a tire that could have been repaired, most sources do not recommend repairing run flat tires. For instance the Continental Tire (which is supplied on many MINIs) website says the following under tire repaire guidelines: "SSR TIRES: Even a trained tire specialist may be unable to recognize internal structural damage to a SelfSupporting Runflat (SSR) tire resulting from having been driven in an under inflated or zero pressure condition. Such damage may not be visible on the surface of the inner liner or sidewall making it impossible to determine the tire suitability for repair or reuse. Continental does not recommend any repair to or reuse of Continental SSR tires." So, the dealer was only reinforcing the tire manufacturer's guidance and putting safety of their customer first. More