MINI of The Woodlands

Quick efficient service. Honest and trustworthy they go the extra mile to make me happy Honest and trustworthy they go the extra mile to make me happy More

Always a pleasure when I come they take care of me! Service is great and excellent customer service! Service is great and excellent customer service! More

Service was great and very professional. Always takes good care of me. I would recommend seeing them even just for a windshield wiper change. Always takes good care of me. I would recommend seeing them even just for a windshield wiper change. More

Purchased daughter vehicle for college, the turned around and purchased my vehicle the same day, great experience, but just disappointed in buying a door part for my car and taking it back to be taken care o and purchased my vehicle the same day, great experience, but just disappointed in buying a door part for my car and taking it back to be taken care of, to find out the labor cost with my own part is high. So wasn't pleased with that. but overall , they made purchasing 2 new cars a great experience for my family , when the time was right. Thank you Mr. Gomez and Tanner. More

The people are very nice. I was not happy with the part that was not covered. They said i spilled something on it so it was not covered under warranty. I did not spill somethi I was not happy with the part that was not covered. They said i spilled something on it so it was not covered under warranty. I did not spill something on it. More

Went in to get rims fixed (warranty) and lube oil filter. ended up begin amy other things costing over $800, ouch. Alignment and other things that were not an issue that we were aware of (no wear on inter ended up begin amy other things costing over $800, ouch. Alignment and other things that were not an issue that we were aware of (no wear on inter or outer tread wear. More

I drove 3. 5 hours for the last service opportunity. I needed my new battery registered to the car. I requested my oil changed and brakes worked on while I was 5 hours for the last service opportunity. I needed my new battery registered to the car. I requested my oil changed and brakes worked on while I was there (the brakes were squealing and not stopping as well as they used to). When the car was finished I learned they did not replace the pads or the oil…said it was unnecessary. I later found out they did not bother to fill up the wiper fluid either. So all that was accomplished for 6 hours of my Saturday was getting the battery registered and they did replace the battery in my key fob. I was billed $190 for labor. I guess my oil will be due in a couple of months…I’m thinking I’ll be finding out of the local BMW place where I live will service the car. I guess their service department is probably adequate for locals who ask a lot of questions. I thought we had an agreement…and my brakes still squeal. Joy. More

I’ve been very pleased with all my interactions at this dealership. Recent service call was excellent. I was greeted immediately upon arrival. Service was performed quicker than expected and at a lower dealership. Recent service call was excellent. I was greeted immediately upon arrival. Service was performed quicker than expected and at a lower cost than expected. More

I like it because they have a very good service attention. They are very professional attention. They are very professional More

Awesome dealership to work with. Frontline sales to service folks are very customer service oriented and transparent. I just had my ‘21 Cooper S in for annual service. Just a cou Frontline sales to service folks are very customer service oriented and transparent. I just had my ‘21 Cooper S in for annual service. Just a couple minor details…I asked for the tire pressures to be checked (and corrected since the onboard computer showed them being off from factory recommendations) and it was not accomplished. Also, they do a complimentary wash on the car…well it left something to be desired. The cloth they used for drying the car must have been dirty because it left water marks on the piano black surfaces and windows and mirrors that I had to clean once I got home. These things are minor and the dealership still is worthy of 5 Stars. I hope this is just considered constructive feedback that’s used to better train the staff on attention to details. More