MINI of Stevens Creek - Service Center

This is the only dealer I've ever visited where I've been pleased with the customer service. Hector was very friendly and professional, and really went out of his way to keep me informed and updated. The s pleased with the customer service. Hector was very friendly and professional, and really went out of his way to keep me informed and updated. The service was done on-time and all issues were fixed. More

When I realized that the object in the road completely flattened my tire late on a Friday afternoon, I thought my weekend would be ruined. Talking with staff at Mini of Stevens Creek, however, gave m flattened my tire late on a Friday afternoon, I thought my weekend would be ruined. Talking with staff at Mini of Stevens Creek, however, gave me hope that the process could be manageable. Though I arrived after the Service Department had closed, the Sales Department helped me to process my drop-off. Great team work! Communicating by text message with Service staff Hector and Mike was a non-invasive--even friendly!--means of keeping me informed throughout the process. Following an enjoyable weekend with another set of wheels, my car was fully reset with a new tire, fresh fluids, and a deep cleaning. I noted that my spare tire and tool set were completely refurbished and reinstalled by service staff. Most amazing of all: because I have the tire and rim plan warranty, all this fine service cost me just $50! Thank you, Mini of Stevens Creek, for being there and taking such good care! More

Service was delayed due to ordered parts. No notification and difficulty getting through to get status. Once explained I understand, but being kept in the loop is important. Used to have Service loaners. Ser and difficulty getting through to get status. Once explained I understand, but being kept in the loop is important. Used to have Service loaners. Service staff seems to have gone through changes. More

Got to dealership at 10:00 for a 10:15 appointment. I live 70 miles from dealer. The car sat on the service drive till 12:30 PM when I told the service advisor I could not wait any longer and had to driv live 70 miles from dealer. The car sat on the service drive till 12:30 PM when I told the service advisor I could not wait any longer and had to drive home with car not being serviced. Will never return for service again. More

Even though short staffed, everyone was friendly and helpful! Service was excellent and right on time. helpful! Service was excellent and right on time. More

I had an appointment, yet still had to wait 3 hours for my car to be inspected and ultimately to only have my car washed and wind shield wipers replaced. I am always told, “we’re very busy today” when I br my car to be inspected and ultimately to only have my car washed and wind shield wipers replaced. I am always told, “we’re very busy today” when I bring my car in for service and wait two or more hours for very routine service. More

Aidan was very helpful and answered all the questions I had. My service was completed in a timely manner and I was constantly being updated on what was going on with my car. Overall, my experience was grea had. My service was completed in a timely manner and I was constantly being updated on what was going on with my car. Overall, my experience was great. More

As usual, the experience of having my Mini Cooper serviced at this dealership was easy and pleasant. serviced at this dealership was easy and pleasant. More

Aidan was our service mentor and was really personal and helpful. He offered good ideas on possibilities of what might be happening and eased our minds about it. Very professional and great service! Than helpful. He offered good ideas on possibilities of what might be happening and eased our minds about it. Very professional and great service! Thanks. More

Johny and the mechanics went out of their way to be helpful when my car was totaled. I loved that car! I have always found Mini of Stevens Creek to be 5 star in their service. helpful when my car was totaled. I loved that car! I have always found Mini of Stevens Creek to be 5 star in their service. More